OBJECTIVE

To obtain a challenging position in the Information Technology environment that will utilize and enhance my skills and experiences.

SKILLS

Software Qualifications

Windows XP/Windows7 MS Office Suites Lotus Notes v8.5 MS Outlook Citrix System TCP/IP Internet Explorer NetSupport Adobe Photoshop AutoCAD Symantec Anti-Virus and Ghost Imaging Software MacAfee Remedy Service Desk Peregrine Service Center Macintosh Ad-Aware Stinger Crystal Report FactSet BlackBerry Enterprise Server BES Active Directory USMT SCCM Software Delivery Manager SDM Windows Deployment Services WDS .

Hardware Qualifications

Installed and configured various network interface cards Jetdirect cards Laptops Local and LAN printers Blackberry Cisco VOIP Digital cameras Scanners Sound cards Video capture cards Zip drives Video cards Linksys Routers VDI HP-Blade VMwares Wireless card iPhone iPad upgrades BIOS and troubleshooting various hardware issues on Windows platforms.

WORK EXPERIENCES

Confidential

Windows7 Migration Project

• Migrating from XP to Windows7 on a Global scale of more than 80.000 machines.
• Planning from start to finish and implementation of the build to deployment of physical/virtual machines to users.
• Capture and Restore profile using USMT/SCCM Application software delivery using SDM/Windows Deployment Services.
• Administrating of accounts with Active Directory and manage user s profile and drive mappings.
• Supervising deployment Tech on migration process to make sure of smooth transition for the machine swap.
• Day 1 support for post migration with any issues including troubleshooting to application remediation.

Confidential

EDiscovery Anyalist

Conducted examination of all digital media included but not limited to computers flash or thumb drives networking devices and other digital media. Used experience and knowledge of a wide variety of advanced computer technologies to conduct collection of and analysis of digital evidence.

• Windows Server 2010 as Microsoft Exchange Server with Power Shell scripts to exporting of current PST files.
• Using Enterprise Vault from digital safe to export of PST files from backup Exchange servers.
• Research/Restore from DLT tapes with BrightStor ARCserve backup Netapps and Symantec to retrieve achieved files.
• Retained and replicated customer s electronic media hard drives tapes DVDs CDs NSF PST files Network Share data etc. .
• Extracted data from a wide variety of compressed files using Encase forensics software Robocopy etc.
• Processed electronic data using legal technology software tools for retention purposes.
• Received inventoried and retained duplicate image of physical evidence submitted for Chain of Custody examination.
• Determined the most appropriate method of collecting protecting analyzing and retaining original evidence

Confidential

Desktop Build/Deployment

• Full life-cycle PC/Laptop Deployment including maintain and distribute the core Windows build deploy hardware setup equipment reimage wipe data off old PC deploy new blackberry s documentation and reporting all within the defined SLAs.
• Used scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space.
• Performed troubleshooting and investigation of complex technical issues as escalated by the Service Desk and desk side support teams. Identified trends or issues within the production computing environment and worked with product engineers and other vendors to resolve them.
• Responsible for inventory management equipment receiving equipment builds and testing equipment returns maintenance services and reporting.
• Scanned existing image of end-user to determine software installation requirements. Used Asset Tracking to identify device name and looked up image using SMS lookup tool. Installed all necessary software.
• Verified software licenses with Business Managers according to Bank internal policies. Tested machine prior to deployment to end-user and confirmed laptop wireless connectivity.

Confidential

Blackberry Support

• Blackberry Support Activate BES accounts and troubleshoot day-to-day problem tickets.
• Team Lead in a migration effect to convert all Lehman machines to integrate into the new Barclays system over 8500 machines . Task includes build profile UAT deployment and day one support.
• Involved in Break Fix works and IMAC moves for the trading floors.

Confidential

Desktop Support

• Re-image PC/Laptop with Symantec Ghost software and switch build using local DHCP.
• Perform Windows Security updates using Symantec Anti-Virus softwares and updates hotfixes using Shavlik HFNetcheck Pro.
• Involve in laptop remediation/upgrade projects includes wireless enablement for WIFI access to the network thru secure ID tokens VPN .
• Deployment of new laptop build/configuration loaded with encryption software PC Guardian .
• Involved in AD migration to remove users off Novell trees and migrate them over to the new AD domain.
• Also carry out a roll in Desktop Support BAU .
• In a project to roll-out virtual machines the Blade includes building out configuring setting up and training IB Traders on how to connect with their PCs and remote in thru VPN tunnel with laptops connection to their Blade session.
• Involve in special project to support and oversee IB Training class of a 170 users environment by self.
• Joined as a member of the Build Team to profile user s new PC and laptop for refresh of out-dated equipments.
• Rollout/Upgrade Anti-Virus protection software MacAfee/Symantec on PC and Laptops.
• Help user setup various Web conferencing meetings with audio/video affect.

Troubleshoot/Repair various PC and Laptop related problems and IMAC.

• Keeping track of inventory in the Magic CID and AIMS database.
• Resolving various printer and all other devices/peripheral issues.
• Setup/support laptops with VPN Remote connection and AT T global dialer for remote login users.
• Configures Windows 2000 Active Directory DNS WINS platform and assisted in troubleshooting as needed for end users in a desktop role.
• Work with the LDR legal team on encasement copy data over thru the network using various Remote Desktop software DameWare RDP Client Remotely Anywhere etc .
• Rolled out various departments within Chase providing technical support on various issues.
• Helpdesk Analyst Trouble-shoot by phone manage user s NT/Novell/Unix accounts.
• Involves in various desktop support task to help users resolve their day-to-day PC technical problems.
• Worked with senior technicians and project managers for successful and timely roll outs.
• Provided Level II Support technician troubleshooting various LAN/WAN connectivity issues with TCP/IP utilities and Network Monitor in addition to hardware issues to the motherboard level.
• Managed user accounts / RAS accounts with User Manager for Domains utility.
• Troubleshooting hardware/software issues involving operating systems such as Windows NT4.0.
• Installed and supported Lotus Notes v4.6.1 and v5.0.8 Suites.
• Supported Microsoft Office Products.
• Worked with Novell 4.11 Ghost Software and Workstation Manager.
• Chase Connect 2000 Consultant/team involved in organizing and implementing various rollouts and provides technical support.
• User environment 100-500 users during Y2K compliance.
• Installed NT 4.0 Workstations and administered an NT Network.
• Installed and configured various Token Ring and Ethernet Network Interface Cards.
• Supported Trading Floor/analyzed and resolved various problems.
• Troubleshoot hardware software and LAN technical problems-provide diagnostics and repair.
• Installed Windows NT 3.51/4.0/W2000/XP workstations for new users.
• Installed in-house and specialized software for various systems.