Service Request Coordinator Resume Portland, OR - Hire IT People

SUMMARY:

Four years initiating enterprise data management system procurement and installation projects. Strong analytical skill for strategic planning, sound decision - making, and problem solving with the ability to work well under tight deadlines. Experienced leading project teams when gathering requirements, conducting research, re-engineering business processes, and preparing project plans. Experienced at gathering information, preparing reports and delivering status updates.

COMPETENCIES INCLUDE:

Project Management Project Coordination

Creative Problem Solving Contract Management

Meeting Facilitation Presentation & Training Delivery

Report Preparation Tactical Planning

Budget Tracking Risk Analysis

EXPERIENCE:

Service Request Coordinator

Confidential, Portland, OR

Responsibilities:

Preparing employee requests for hardware, software, and various network services.
Identifying and resolving technical issues within company procurement system.
Providing support to the development and documentation of standardized and streamlined processes.
Performing multi-media customer service in a fast-paced, interruption filled environment.

Project Manager

Confidential, Portland, OR

Responsibilities:

Used Project Management Institute (PMI) principles to recruit and lead cross-department teams in the selection of an environmental data management system.
Identified technical specifications, researched regulatory requirements, negotiated scope consensus, and secured budget and staff time commitments.
Performed Work Breakdown Structure analysis, conducted risk analysis, and implemented cost tracking.
Evaluated new industry products, approaches and technology.
Developed documents and flow charts to facilitate customer understanding.
Prepared the Project Charter, the Request for Proposal, and the Project Management Plan.
Obtained all interagency approvals.
Performed status tracking in MS Projects, developed flow charts using MS Visio, tracked expenses in MS Excel, and stored project documents in MS SharePoint.

Specialist

Confidential, Portland, OR

Responsibilities:

Performed project management in selection, installation, and implementation of an electronic environmental information management system.
Coordinated multi-department participation, identified system requirements, and developed project scope. Initiated company transition towards a cloud hosted solution.
Approved work plans, performed task tracking, and secured third party vendor support.
Coordinated vendor and staff participation, developed support contracting, and approved deliverables.
Supported multiple environmental programs by developing procedures, creating reports, and delivering training.
Led research to identify company wide environmental training requirements, designing the required training curriculums.

Professional Geologist

Confidential, Tallahassee, FL

Responsibilities:

Project Manager for petroleum contamination cleanup projects, working under contract for the Confidential .
Reviewed work proposals, created contracts, reviewed deliverable reports, approved invoices, and tracked project costs.
Managed multiple remediation projects concurrently, while providing site investigation oversight to staff.

Professional Geologist

Confidential, Tallahassee, FL

Responsibilities:

Project Manager for petroleum contamination cleanup projects.
Managed multiple remediation projects concurrently, while providing site investigation oversight to staff.
Developed a work order template that streamlined contracting for the entire program.
Created site assessment performance contracting using innovative bid processes, demonstrating 30% cost reductions through competitive bidding.
Developed and edited guidance documents and led staff training.

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Service Request Coordinator Resume

Portland, OR

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