Associate Infrastructure ANALYST Resume

SUMMARY

Hands on experience in managing / troubleshooting SCCM site systems servers
Hands on experience in deploying golden image of Win 7 & Win10 and managing windows Operating System using WDS and MDT in an SCCM Environment
Hands on experience in creating and deploying SCCM custom task sequences for applications and Software Updates
Have good knowledge on PowerShell scripting to automate system administration tasks and application installation activities
Hands on experience in creating and managing compliance settings
Hands on experience in troubleshooting issues related to software delivery, content management, DP & MP related issues
Hands on experience in troubleshooting Deployments of Application/Package, Patches and Operating System Deployments in SCCM
Hand on experience in managing Microsoft SW Updates for Windows Servers and workstations (Windows 10)
Hands on experience in managing third party application updates using iVanti (Shavlik)
Hands on experience in managing vulnerabilities using Qualys tool
Implemented POC for SCCM 2012 R2 for the team to test the new deployments
Installing clients through client push method and troubleshoot various issues in SCCM environment
Hands on experience in performing QA (Server Hardening) of newly built servers
Good knowledge on managing Group Policy Objects (GPO), Active Directory, DNS and DHCP
Good knowledge on Microsoft Azure (IaaS) - Azure Infrastructure Solutions (MS70-533)
Experience in writing Business Requirement Documents, Process Documents
Good working experience with non-technical colleagues such as client and business managers for requirement gathering
Excellent interpersonal and communication skills with very good analytical reasoning - was the single point of contact for most projects and always worked in close association with third party vendors and customers.

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows Server 2008, 2008 R2, 2012 and 2012 R2, Windows 7, Windows 8.

TOOLS: SCCM 2012 R2, Qualys, iVanti (Shavlik), SCUP, VSphere, WSUS, Active Directory, SM9, Admin Studio, App-V, MDT, GPO

LANGUAGES: PowerShell

CLOUD TECHNOLOGY: Microsoft Azure

PROFESSIONAL EXPERIENCE

Associate Infrastructure ANALYST

Confidential

Responsibilities:

Managing and troubleshooting SCCM site system servers.
Creating and deploying SCCM applications and packages.
Develop and maintain a standard virtual Windows desktop image (Windows 7/10 x86 & x64)
Develop and maintain a standard traditional Windows desktop image used across the enterprise which supports various hardware vendors
Following Global Client Engineeringunit test (UT) and user acceptance testing (UAT) procedures during image release cycles.
Managing Microsoft patches for Windows servers 2008, 2008R2, 2012 & 2012R2.
Managing Microsoft patches for Windows 7 and Windows 10 workstations.
Managing third party applications updates using iVanti (Shavlik).
Deploying Microsoft patches (as software update groups) to test, development and production environments.
Upgrading Adobe, Symantec Endpoint Protection Client, VMware Tools, HP system management using SCCM 2012 R2.
Deploying on demand scripts and packages (e.g. for Splunk, Perfmon, Reg tagger etc.).
Troubleshooting Microsoft SCCM clients and applying fixes as required.
Creating, editing and deploying custom task sequences to install multiple product updates in one patching window for windows servers.
Using PowerShell scripting to fasten admin activities
Generating weekly vulnerability remediation metric reports for windows systems based on Qualys tool scan results.
Performing vulnerability metric collection and root cause analysis of reported vulnerabilities.
Publishing vulnerability reports with weekly patching trend for Windows vulnerabilities.
Performing Quality Analysis (QA - Server hardening) of servers that were newly built by hosting Services team.
Verifying newly built servers using Service Manager (SM9) ticket descriptions.
Creating Process and SCCM related KB Documents for the team.

Confidential

Associate Infrastructure ANALYST

Responsibilities:

Identified different versions of MS office installed in entire organization using SQL/WQL queries
Used PowerShell scripting to enable deferral privilege to the end user during Microsoft Office 2016 installation
Successfully created uninstallation packages using “Off-scrub” files to uninstall the older versions of MS Office products like 2003, 2007, 2010 and 2013.
Successfully created an application of Microsoft Office 2016
Used custom task sequence to accommodate PowerShell script for deferrals, uninstallation packages and configuration manager application of office 2016
Created an incremental device collection that were not installed with latest Office 2016 package
Deployed the custom task sequence to around 1000 machines/EUC to upgrade the older versions of Microsoft office products to Office 2016.

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