Security Analyst Resume Profile

P r ofessional Experience

Confidential

Security Analyst - Team Lead

Support Confidential remote and site to site IPsec VPN users.
Investigate Malware Symantec Endpoint Protection and Websense cases in ArcSight.
Issue RSA tokens to employees and troubleshoot connectivity problems.
Assist Confidential employees/engineers with Radius authentication.
Add and modify Network devices in Radius.
Provide first level support and handle security incidents.
Investigate and help mitigate security vulnerabilities.
Identify threats and work closely with the Security Response Center engineers to provide countermeasures.
Create multiple standard operation procedures.
Work on many security tools including but not limited to ArcSight FireEye Symantec PGP and RSA.
Coach and assist other team members.
Train new employees.

Confidential

Service Desk Analyst

Provided onsite and phone support for a large fast paced environment with over 20 000 users.
Administered network accounts in Active Directory.
Monitored networked systems and hardware.
Utilized network monitoring tools such as Whatsupgold.
Troubleshot network connection issues.
Monitored the email queue and created tickets and change requests.
Escalated requests and provided updates for Severity level tickets.
Performed user password resets.
Remotely supported software and hardware issues.
Provided support for healthcare DB systems such as EPIC SMS and Sunrise.
Provided support for VPN connections.

Confidential

Help Desk Technician

Recorded required user and problem information in the TMS Call Ticket System. Created responded to escalated and closed tickets. Tracked all outstanding tickets working closely with Tier II Technician to ensure any problems were resolved in a timely manner.

Removed viruses and installed anti-virus software such as McAfee Malwarebytes ComboFix CCleaner AVG.
Supported Windows XP 7 and 8 operating systems and various types of PC hardware such as Dell and Apple/Mac.
Organized tested maintained and troubleshot over 2 000 end user workstations.
Provided user support in Microsoft Suite 2010 Outlook Word Excel and PowerPoint .
Imaged desktop and laptops with Symantec Ghost and granted access to all applications.
Installed and configured workstations based on company needs and requirements.
Conducted over the phone and face-to-face customer support and user training.
Enhanced remote access through installation and configuration of VPN Remote Desktop GoToAssist and TeamViewer.

Confidential

IT Intern

Installed Cisco IOS on Cisco switches.
Loaded configuration files on Cisco switches using TFTP and Xmodem.
Wired and patched network closets.
Troubleshot and resolved hardware and software problems including end user PCs.
Used Wireshark to troubleshoot network issues.
Troubleshot the network using various commands.
Configured troubleshot and verified switches with VLANs.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship