Voice operation Support Resume

PROFILE:

IT services,consultingand business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match.
Confidential offers a consulting - led, integrated portfolio ofIT,BPS,infrastructure,engineeringandassurance services.
This is delivered through its uniqueGlobal Network Delivery Model™, recognised as the benchmark of excellence in software development.
OSI layers 1-7 large-scale enterprise systems likeIP routing, TCP traffic analysis, application flows, DHCP, DNS, SQL/RDB backend systems, IP Management, LDAP, HTML/XML
Basic administration for windows 1 and 10
Solaris/LINUX/UNIX Certificationpreferred
Initiates testing on DS1, DS3 and Optical Carrier circuits and isolates the source of alarms.
Processes and monitors Spectrum/email alarms related to Trunks, Optic Cards, T1/T3 circuits, SONET rings, SIP trunks, and Session Border Controllers (SBCs), Session Routing Proxies (SRPs), and Media Gateways on Cisco, ALU, and Switching devices
Leads technical outage bridges and engages appropriate teams to drive issues to resolution.
Utilizes Spectrum and IOP (Service Now)ticketing system to monitor alerts related to transport issues and hardware.

TECHNICAL/FUNCTIONAL SKILLS:

Media gatewaySurveillance

Media gateway controllers

Voicetrunking

Cisco

Alcatel Lucent

SIP peering networks

TDM Transportnetworks

EXPERIENCE:

Confidential

Voice operation Support

Responsibilities:

Performance issue troubleshooting proficient in use of the Microsoft office software suite
Ability to quickly and concisely communicate technical issues to external parties with varying levels of technical capacity.
Ability to remain organized and focused in a volatile, fast-paced environment.
Ability to work as part of a team, escalating assignments to higher level engineers, accepting assignments from higher level engineers, and working within their own team to prioritize
Dedicated coverage for 24X7 lifeline support
Communication skills with device owners and stakeholders

Voice operation Support

Confidential

Responsibilities:

Interview / Evaluation will be conducted by customer and the associates needs to be strong in Voice operation Support L1