TECHNICAL SKILLS:

Advanced computer skills with: Microsoft Certification Office Specialist Master in PowerPoint, Outlook and Word. Certified A+ technician, State of Ohio Notary Public. Type 80+ wpm. ADP payroll software for windows, Ascent Postal Software, Paragon Postal System, FedEx Powership, Lotus 123, Lotus Organizer, Lotus Notes, PhotoShop, Dreamweaver, WordPro, Norton Ghost, Norton System Works, Partition Magic, Adobe Products, Networking, Microsoft Internet Explorer, Microsoft Publisher, Winfax Pro, ProComm, TXEN, EPOS and Micros Cash Register Systems, Resumix (ResSearch), JD Edwards, Siebel, ISSES, OSB,TMS, WMS, Epicor, Syteline 6.0, Sharepoint, SAP, Oracle, Surgisoft, Trackwise.

PROFESSIONAL EXPERIENCE:

Logistics Analyst

Confidential, Cincinnati, OH

Responsibilities:

• Serve as point of contact for Customer Service, Consignment and Sales Operations Associates when required surgical sets are not available in the Ohio Distribution Center (ODC) finished goods inventory; provide feedback on estimated time or date available.
• Expedite parts replenishment within a department of 15 Surgical Set Technicians when a critical set requires reprioritization and/or advancement in the set replenishment queue and assist with expediting logistical tasks and transactions.
• Advise Sales Representative about potential field inventory locations when a set cannot be expedited in the Ohio Distribution Center (ODC) set replenishment process. Research and resolve sets received without sender identification and verify receipt for sets returned from Sales Representatives and Distributors.
• Identify priorities for inventory receipts and returns of critical low stock items to facilitate expediting the set replenishment process. Assist with expediting returned goods for sets requiring same day turnaround.
• Monitor logistics and system transactions for regional pool sets. Collaborate with Supply Chain Planning to update the critical set list as required.
• Determine and document root cause when a set cannot be expedited in the set replenishment process to meet customer demand.
• Research, identify, track and recover all misrouted shipments to include shipping errors leaving the Ohio Distribution Center (ODC).

Order Management Analyst

Confidential, Cincinnati, OH

Responsibilities:

• Processing of domestic customer orders/returns and on - time shipment and delivery of orders.
• Enter, change, review and process a heavy volume of sales orders/returns from domestic customers.
• Coordinate with cross-functional teams to ensure timely completion and processing of orders/returns.
• Support supply chain efficiency by ensuring that production and distribution schedules are synchronized.
• Act as the primary day-to-day business liaison between the customer and one, or many retail accounts.
• Interface with internal teams, as needed, to complete order/return processing timely and accurately.
• Balance delivery expectations, transportation costs, and inventory availability to ensure customer satisfaction.

Customer Service Representative

Confidential, West Chester, OH

Responsibilities:

• Provided analysis and input to internal and external partners to support business specifications, research, performance metrics and process improvements.
• Served as a central point of contact for customer inquiries and provided customers with updated order and delivery status.
• Participated and contributed to decisions that had a direct impact on the department. Identified trends, problems and then analyzed, developed a process improvement in combination with operational teams.
• Responsible for the accurate and timely management of all sales order activity via Electronic Data Interface (EDI) transactions or manual entry to the business system.
• Analyzed data as well as build Excel based reports to ensure effective and efficient use of resources to support business specifications.
• Ensured adherence to all internal operational procedures to include ITAR regulations.

Traffic Coordinator

Confidential, Cincinnati, OH

Responsibilities:

• Monitored standard and non-standard transport of customer’s freight in compliance with route design and prevailing regulations.
• Communicated with the Management team regarding status and logistics of deliveries/pick-ups to ensure continuous quality service was provided to our external customers.
• Served as transportation support administrator’s and customer’s point of escalation on delays in freight transit; determined potential contingency plans. Assisted the management team in the supervision of transportation personnel.
• Ensured all deliveries/pick-ups were done efficiently; and specific customer requests or concerns were communicated to all shipping and receiving employees.
• Responsible for enabling an efficient day-to-day transportation operation by supporting the Facility Supervisor through route staffing, courier training, information gathering, and communication.
• Provided analysis and input to internal and external partners to support business specifications, research, performance metrics and process improvements.
• Identify trends, problems and then analyze, develop resolution plan or process improvements in combination with operational teams.
• Updated traffic and customer inventory systems to capture variances in planned versus actual inventory deliveries/receipts.

Warehouse Logistics Specialist

Confidential, Mason, OH

Responsibilities:

• Communicated and coordinated with freight forwarders and carriers for outbound shipments.
• Worked directly with Confidential International Trade Compliance regarding importing and exporting of both commercial and military licensed and non-licensed ground support equipment shipments where Confidential, Confidential or the customer was the exporter of record.
• Compiling the proper documentation required for freight to move smoothly in and out of customs.

Project Leader

Confidential, Cincinnati, OH

Responsibilities:

• Implemented the Tooling Customer Support Center. Which included creating functional processes and daily procedures?
• Backup Customer Account Manager for all Confidential personnel.
• This role focused primarily on the customer who entailed providing assistance in tracking shipments, receivables, returns, documents and providing parts configuration support by directing the customer to the appropriate engineer when needed.
• Leadership responsibilities included work assignments, performance reviews, manpower scheduling, overtime authorization and timecard approvals. As the Project leader and Customer Account Manager for the Customer Support Center, I provided instruction; trained new and existing employees.
• Working for Confidential Aviation as a contractor with Confidential.
• Specializing in domestic military procedures, I created process manuals, loaded, and reviewed and processed request for quotes, proposals and contracts for domestic and International military and International commercial and domestic customers.
• Coordinated with warehouse personnel to ensure the freight forwarders and carrier instructions were clearly communicated and resolved any issues that may arise.

Executive Secretary

Confidential, Cincinnati, OH

Responsibilities:

• Preparation of expense reports, budgeting and filing. Typing confidential correspondence; created PowerPoint presentations to be used company wide.
• Coordinated travel arrangements. Maintained and order all required office supplies.
• Audited vendor invoices for quantities, unit prices, product items, verified against purchase orders, confirmed against delivery/receiver documents.
• Compiled data for special reports using Excel and industry specific software.

IT Administrator-Executive Assistant-Office Manager

Confidential, Cincinnati, OH

Responsibilities:

• Provided administrative support to the Human Resources department. Administered Ohio BCII background checks via electronic fingerprinting and communicated to all directors the results of these checks.
• Performed Internet research and basic office administration. Maintained and ordered all required office supplies. Ordered and implement cost controls for all supplies received. Repaired and replaced office equipment.
• Office manager for the southwestern Ohio region; consisting of; 3 administrative offices and over 100 client sites.
• IT Administrator for Southwestern Ohio region provided level 1, 2 and 3 helpdesk. Submitted requests for the activation and or deletion of user accounts. Software, hardware, network implementation and troubleshooting.
• Created, designed and distributed all marketing materials such as brochures, flyers, newsletters (internal and external) and new employee hiring packets. Created, updated and designed all company specific documentation and forms using Adobe.
• Prepared training manuals, organized and conducted computer application specific training sessions on all software and equipment in up to 24 different locations.