SUMMARY

• Desiring to work with computer hardware maintenance with an innovative organization that focuses on its industry lead from a predictive, proactive and preventive maintenance approach.
• As a team player, I will assist in building a new client base and strengthening relationships with satisfied customers.
• 10+ yrs or more of experience estimating new construction, maintenance and retrofit projects
• Knowledge of industry standards
• Able to read and understand civil, architectural, structural, mechanical, etc. plans and specifications to include blue prints, proposals and other documents
• Knowledge of scheduling or preliminary schedules
• Computer literate and proficient with software such as Microsoft Office applications to include Word and Excel.
• Ability to travel and support various district projects within an estimator role from support to full process
• Ability to work and manage work load with excellent organization
• Excellent analytical, organizational, verbal, written, and communication skills
• Team player and able to work with various partners from start to finish
• Self - driven and have the ability to stay on-task for extended periods of time

AREAS OF KNOWLEDGE:

• Installed and repaired IBM mainframe computer
• Troubleshooting and repair hardware devices
• Configuring, installing and troubleshooting win 7
• Editing registry
• Win server 2003 active directory
• Group policy applications and management
• Proficiency Microsoft office suite
• Outlook configuring and troubleshooting
• MS communicator configuration
• Desktop support
• End user training
• Remote desktop and administration
• Dns\dhcp configuration
• Break\fix for servers and workstations
• Using “service center” for ticketing
• Resetting passwords in active directory
• Mdf and idf punch downs
• Tracing and toning voice and data wires
• Creating line cords and installation of cat5, cat6, and rg6 connectors and wall jacks
• Toning, testing and labeling of all cable runs
• Installation, configuration, and maintenance of data processing and related equipment.

TECHNICAL SKILLS:

Diagnostic Tools: ELEM for STK tape libraries; ERDS for tape environment; E - PET for EMC Symmetry; SERPA for EMC Clarion; RSF for most IBM platforms; FED-AA for automated service calls with predefined critical error data sets.Printers, Scanners, Desktops, Servers, Lap Tops, Processors, Routers, Tape Drives (Networks LAN, SAN, WAN), PERM Systems

PROFESSIONAL EXPERIENCE:

Confidential

Field Technician

Responsibilities:

• Training on POS systems (Square, Leapset, Lavu, Kounta, Instore, IDXP, Emagine, Zuza, Clover, Cake, Wifast, Zipdrug)
• Have reliable transportation stocked with low voltage supplies (e.g. basic field tech hand tools, Cat5 cable, cable tester, punch down tool, etc.)
• Must have ToolBox app-compatible mobile device (phone/tablet) and laptop computer (for troubleshooting networks and etc)
• Experience with the installation, troubleshooting, repairing and/or replacing of the low-voltage cabling and peripheral devices, Mobile Point of Sale (MPOS) systems and networked wireless printers
• Knowledge of hard-wired and wireless devices: Routers, Switches, Firewalls
• Awesome communication skills for responding to customers questions, problems, and requests to resolve issues with the ability to translate technology issues into layman terms
• Must be familiar with local streets & freeways/highways
• Kind and polite attitude with a willingness to "go the extra mile"

Confidential

Field Support Representative

Responsibilities:

• Daily review and management of reports
• Support ROS in administrative responsibilities
• Temporary market oversight in the absence of an ROS, as directed by ROS
• Perform and complete preventative maintenance
• Independently troubleshoot and repair the kiosk up to and including complete overhaul of the kiosk
• Available for dispatch outside of normal working hours
• Individual must complete certified training class within 90 days
• 80-90% repair /service; 10-20% merchandising
• Spare Parts, Tool Kit, keyboard, laptop, keys to kiosk and light box, QLM key, company issued vehicle, availability for dispatch response
• Strong analytical, organizational, multi-tasking and problem solving skills
• Passion for interacting in a positive and creative manner with customers, team members and developing partners
• High-level of computer literacy, including proficiency in web-based software applications, the Windows Operating System as well as office productivity applications such as Microsoft Word, Microsoft Excel, and Microsoft Access
• Ability to address and diplomatically resolve inter-personal conflict
• Scheduled and touted over 20 jobs per day
• Preparation of complete cost estimates (labor and material) for projects and contracts
• Compare various project documents for accuracy and consistency as well as data entry
• Attend pre bid meetings, bid reviews and site visits
• On daily schedule managed a crew of five employees and three contractor businesses
• Responsible for payroll, taxes, service and customer relations with businesses and homeowners
• I was responsible for growing the business from 30 accounts to 120
• Profits increased every year

Customer Service Engineer

Confidential

Responsibilities:

• Ability to quickly familiarize with customer operations to deliver optimum service.
• Alerted management of situations that impact customer operations.
• Effective liaison between Confidential and customer personnel.
• Successfully installed and repaired mainframe computer and peripheral devices.
• Strong technical assistance/training support to less experienced engineers.
• Outstanding on-call service coverage to customers during non-prime shift hours.
• Worked at Fort Harrison Finance Center, Sallie Mea, Indiana Government building, Park View Hospital and Indiana University.
• Regularly traveled to perform break\fix and maintenance
• At the EREC Data Center. Changing out power supplies, drives, system boards, ram, and processors. Coordinating with server administrators for precise server downtime scheduled windows.
• Provide desktop support and troubleshooting, repair, and maintenance for Lexmark and HP multifunction network printers, servers, Line and Dot matrix printers.
• Installed and repaired Dell Power Edge and HP Compaq rack mounted servers and system boards.
• Repair and service of copiers, faxes, printers, scanners, end user training, strong mechanical aptitude, troubleshooting and excellent customer service skills.
• On a daily basis received service calls from dispatch and immediately contact customer to troubleshoot problem. From there order parts and reschedule to meet

Telephone System Technician

Confidential

Responsibilities:

• Serviced new customers with installing cabling and mounting boards for the
• Serviced new customers with installing cabling and mounting boards for the equipment. Also mounting the phone system and making all the hardware connections.
• Toning, testing and labeling of all cable runs.
• Installing 66 blocks and 110 racks with punch downs of 1000+ Cat5 cables and also doing all cross connects