PROFESSIONAL SUMMARY

• Build, document and support new infrastructure components of the Citrix environment including Provisioning servers, Windows cluster for DHCP, License server and CIFS share for images, NetScaler Deployment and configurations.
• Interests: Building Citrix XenApp farms, fishing, chess, soccer, and swimming.
• Languages: English (Native or bilingual proficiency) and Arabic (Native or bilingual proficiency).

TECHNICAL SKILLS

• Citrix
• VMware
• Servers
• Active Directory
• Windows Server
• Virtualization
• Paragon
• System Deployment
• VMware ESX
• Technical Support
• DNS
• NetScaler
• Group Policy
• MPF OC
• Xen Mobile
• Integration
• VMware Infrastructure
• Software Documentation
• DHCP
• Edge Sight
• SharePoint
• Microsoft SQL Server
• Citrix XenApp
• Xen
• ITIL
• XenDesktop7
• HPF
• Microsoft Exchange
• Human Computer Interaction
• Microsoft MCSE 2008
• 2012
• Information Architecture
• XenServer. 3M
• HAC
• HCI
• Citrix PVS
• CAG
• SAP
• Citrix Web Interface
• Remedy Ticketing System
• Imprivata SSO
• CPOE
• Cisco Routers
• HPM
• VMware Workstation
• Web Applications
• Citrix StoreFront
• Customer Service
• Application Support
• Domain Name System (DNS)
• Citrix UniDesk
• Microsoft AppV
• Cisco UCSD
• Microsoft Azure
• PowerShell.

PROFESSIONAL EXPERIENCE

Confidential

Citrix NetScaler Engineer

Responsibilities:

• Build, set up and configure VPX NetScaler’s and XenApp 7.8/7.15 Provisioned Citrix farms.
• Develop and manage security as per IT governing policies.
• Responsible for planning, designing, building and implementing Windows Servers.
• Manage and migrate Citrix XenApp infrastructure from QTS Datacenter to Azure cloud.
• Analyze and resolve issues relating to MPLS networks.
• Formulate group policies for Citrix and NetScaler accessed apps.
• Modify and maintain authorization for smart cards and RSA.
• Administrate Citrix based appliances such as Access Gateway.
• Resolve configurations and configuring servers load balancing.
• Support NetScaler utilizing firewalls and content filtering devices.
• Install and manage SSL and VPN solutions for extranet connectivity.
• Install and manage Imprivata SSO solutions including SSO traces and hotfixes.
• Perform Citrix application isolation using Citrix UniDesk and Microsoft AppV.
• Deploy Citrix solutions using Cisco UCSD automation.
• Maintain UCSD scripts for automated Netscaler VIPs.
• Maintain XenApp 7.x build PowerShell scripts and Automated build tasks via PVS Stream Wizard and UCSD.
• Build and maintain XenDesktop 7.x environments and setup all Citrix monitoring tools and Xen Stat alerts scripts.
• Deploy virtualized desktop to end user using Xen Desktop with PVS and MCS technologies.
• Setup centralized Citrix Directors and Monitoring tools to manage and maintain XenApp and XenDesktop farms.
• Deploy Splunk and Extra hop monitoring to better maintain the health of Citrix XenApp and XenDesktop farms.

Confidential

Citrix Implementation Engineer

Responsibilities:

• Provide integration and implementation of existing and new application infrastructure capabilities specifically related to Windows and the Citrix Remote hosted managed services for McKesson.
• Responsible for planning, design, implementing, of Windows/Citrix midrange platforms. Have worked with multiple virtualization technologies including VMware, Citrix, and Microsoft.
• Citrix Implementation Engineer for all clinical remote hosted sites.
• Coordinate Citrix related implementation activities across various functional groups to help prioritize and schedule appropriate resources.
• Plan and conduct technical tasks associated with the implementation of Citrix solution sets working with clients and internal resources at the client site or remotely.
• Partners with clients in planning, executing technical tasks such as conversions, interfaces, integration, issue resolution, assessment of system environment readiness, installation.
• Provide high - level technical expertise and support to the customer technical resources and internal resources related to the implementation of the applications with Citrix.
• Provide technical project management assuring that the milestones for the project are being met through mentoring internal and customers’ technical resources on the project.
• Project manages the technical tasks associated with the implementation of the business solutions in complex environments assuring the timely and quality completion of the deliverables.
• Responsible for understanding future product strategy/direction as it relates to Citrix and apply towards solutions development during pre-sales cycle and ongoing product lifecycle.
• Lead multiple technical projects simultaneously and is the main point of contact for a client.
• Evaluates project for process improvements and makes recommendations in continuous quality improvement and leads the implementation of process changes and quality improvement initiatives.

Confidential

Citrix Engineer

Responsibilities:

• Provided IT leadership and support for hospital’s technology infrastructure located in 42 hospitals. Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems. Help set long-range technical direction and capacity plans.
• Led hospital’s IT support in Active Directory, DHCP, DNS and Group Policy, XENapp 5.0, 4.5, Servers, workstations, multiple applications and deployment.
• Analyzed all aspects of Windows 2000, 2003, 2008, and XP Pro deployment and technical support for 8,000 servers and 20,000 workstations. Implements desktop and sever standardization and assist with technical support and standardization across other regions.
• Managed Windows 2008, 2003 backend infrastructure and remediation for all hospital facilities including remote sites. Reviewed documentation for validity/completeness, authored IQ/OQ summaries with QA and assisted in overall project documentation.
• Administered and developed Citrix XPE and 5.0, 4.5 consisting of 10 Citrix farms, 1000 servers and 600 applications. Performed general application support, scripting and standardization on server builds and applications. Provide support for all medical staff outside access to all medical applications hospital-wide.
• Main applications supported are Epic, McKesson, and Cerner.
• Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.
• Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.

Confidential

Citrix Engineer

Responsibilities:

• Advanced to senior systems and network analyst role to provide IT leadership for hospital’s technology infrastructure located in 3 facilities.
• Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems. Help set long-range technical direction and capacity plans.
• Led hospital’s Migration from Windows NT to Active Directory. Designed and supports Active Directory, DHCP, DNS and Group Policy, Citrix 4.5, Servers, workstations, multiple applications and deployment.
• Analyzed all aspects of Windows 2000, 2003, 2008, and XP Pro deployment and technical support for 350 servers and 5000 workstations. Implemented desktop and sever standardization and assist with technical support and standardization across other regions.
• Managed Windows 2003 backend infrastructure and remediation for all hospital facilities including remote sites. Reviewed documentation for validity/completeness, authored IQ/OQ summaries with QA and assisted in overall project documentation.
• Administered and developed Citrix XPE and XENAPP 4.5 consisting of 100 servers and 60 applications.
• Performed general application support, scripting and standardization on server builds and applications.
• Provided support for all medical staff outside access to all medical applications hospital-wide.
• Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group.
• Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.