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Technology Specialist Resume

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Pittsburgh, PA

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SUMMARY

  • Quality - focused Network Administrator with hands-on experience in various technical assistance roles.
  • Proven ability to create and deliver solutions that meet business and client needs and enhance overall technology performance. Comfortable operating in a wide range of platforms and environments.
  • Effective communicator; able to resolve complex technical issues through the development and implementation of corrective action. Readily adapt to new situations and thrive in a fast-paced, demanding environment.

TECHNICAL SKILLS

  • Highly adept at all facets of system and network support, administration, configuration and installation.
  • Known as a resourceful team player with outstanding communication and liaison skills; readily communicate technical terms and concepts into language that others can easily grasp and apply.
  • Equipped to make an immediate contribution as a Citrix Administrator or Virtualization Support Professional.

PROFESSIONAL EXPERIENCE

Technology Specialist

Confidential, Pittsburgh, PA

Responsibilities:

  • Provide technical support and assistance for diverse clients; assist clients with general technical functions, including installations, configurations, user management, connectivity support and updates.
  • Serve as a technical resource for Heinz Corporation, managing a XenApp environment; update and publish XenApp 6.5, 6.0 and 5.0 programs, providing on-site support for Citrix products and updating existing environments to XenApp 6.5 and XenDesktop 7.1.
  • Built Proof of concept Citrix environment using Netscaler, Storefront and XenApp/XenDesktop 7.16.
  • Provide on-site Exchange support for Dicks Sporting Goods; delivering system support and maintenance.
  • Manage various clients’ VMware environments, performing general support and maintenance functions.
  • Support various mobile devises using SOTI and MobileIron software.
  • Work closely with clients, identifying their business requirements and designing technical solutions/plans to meet them; provide ongoing support and assistance throughout the duration of the project.
  • Provided comprehensive technical support and assistance for a broad range of equipment.
  • Set-up, installed, operated and maintained Cisco Switches, Wireless Access Points, Exchange 2010 server and Symantec Endpoint Protection.
  • Conducted technical troubleshooting on malfunctioning hardware/software, identifying key issues and implementing corrective action to ensure the proper resolution and maintain functionality.
  • Managed daily, weekly and monthly backups to maintain data security standards.
  • Monitored and managed help desk issues, identifying key issues and implementing effective solutions.
  • Configured and deployed desk pones with Cisco Call Manager.
  • Build and managed relationships with vendors, negotiating competitive pricing and ensuring product availability.

Network Administrator

Confidential, Pittsburgh, PA

Responsibilities:

  • Created and maintained users in Active Director and Lotus Notes as system/network administrator.
  • Setup and managed various systems, including Blackberry Enterprise Server and network cabling.
  • Maintained network security issues, purchased software licensing and addressed all security issues.

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