CAREER SUMMARY:

• Over 12 years permanent and contract experience in project management, Quality Assurance (QA), Technical Writing, software testing, Instructional Design (ISD) for Confidential (DoD), Information Technologies, Medical Device and Energy corporations.
• Manage a training development program, all aspects of the training team, cost accounts, performance on schedule, customer interaction, staff development and hiring, plus oversight and decisions on content development and training documentation.
• Perform analysis, prior to design and development of Instructor Led (ILT), WBT, and eLearning training.
• Coordinate training development and delivery.
• Versatile and organized across all business functions.
• Use QA methodologies and iterative reviews of all documentation.
• Ensure requirements and product lifecycle milestones are met during development and review phases.
• I bring clarity to stakeholders understanding of their business needs.
• Liaise effectively with Federal clients, Engineers and Subject Matter Experts (SMEs) to promote employee process and performance improvement.
• Use of SharePoint and Learning Management Systems to control and organize document versions.
• Lead multidisciplinary and cross functional teams to refresh and acquisition projects.

COMPUTER PROFICIENCY: MS Office 2007/2010: Word, Excel, Publisher, PowerPoint, Project, Outlook; Adobe Creative Suite: Photoshop, Illustrator, Adobe Reader, SnagIt, Captivate, Articulate Storyline, FrameMaker, Robohelp - like tool for interactive WBT and SCORM, IBM/Curam, SAP, LMS, Visio, Arbortech, Visio

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Technical Training Specialist

Responsibilities:

• Develop training for a 350-million-dollar Change Management project on new process and systems for Distribution and Transmission personnel in 7 states.
• Analyze and develop training and technical User Manuals for GIS with internal stakeholders and SMEs across functional areas within the Distribution, Gas, Electric and Land based.

Confidential, San Diego, CA eLearning & Technical Training Developer

Responsibilities:

• Develop Job Task Analysis, interactive eLearning using AIM and interactive SCORM compliant CBT software for Confidential cyber security and communications systems. Coordinate and deliver training.
• Customer facing meetings, interview SMEs to gather data and perform analysis.
• Perform and deliver Job Task Analysis; Develop eLearning in Storyline on manufacturing equipment.
• Customer facing meetings, interview SMEs to gather data and perform analysis.

Confidential, Newport, RI / San Diego, CA

Lead Technical Training Developer

Responsibilities:

• Develop end user training and evaluations on IBM/Curam software for client procedures.
• Liaise with SMEs and Management on needs and task analysis in roles and responsibilities.
• Train users on best practices for change management and performance improvement.

Confidential, Pendleton, CA

Policy and Procedure Analyst/Developer

Responsibilities:

• Research and liaise with Information Assurance (IA) SMEs to produce policies and SOPs on Federal IA regulations and operations of military Intranet.
• Develop process for policy and accompanying SOPs development, with iterative review cycles.

Confidential, Newport, RI / San Diego, CA

Lead Training Developer

Responsibilities:

• Responsible for gap analysis of customer needs, audience, and technical documentation.
• Develop objectives spreadsheet for a multi-system Job Task Analysis, Curriculum Outline of Instruction (COI), with customer engineering department. Documentation management on Eagle.

Confidential, San Diego, CA

Training Manager

Responsibilities:

• Manage deadlines and project budget, with a project savings of $200,000 during project life cycle.
• Manage technical development of software user manuals (SUMs), SOPs, RSOPs, technical manuals (IETMs), a JTA and programmatic documents. Met all deadlines from the SOW.
• Perform Front End Analysis (FEA), design and develop ILT and CBT curriculum and through research.
• Lead Government facing meetings, Conferences, In-Progress Reviews (IPRs), and IPTs .

Training Specialist /Instructional Designer

Confidential

Responsibilities:

• Provide support to Intelligence & Information Solutions and Defense Maritime Solutions; manage training development for two Space and Naval Warfare Systems.
• Manage labor hours and lead project meetings with Government.
• Design and develop WBT for Test, Evaluation, and Certification for Navy and Federal Government training in Captivate.
• Met all deadlines on time following the SOW and CDRLs for each program.
• Research system documentation and interview SMEs and perform needed analysis.

Program Analyst / Documentation Specialist

Confidential

Responsibilities:

• Support Naval Acquisition Program, SMEs and Engineers with documentation of System Operational Verification Tests (SOVTs), Recommended Standard Operating Procedures (RSOPs) for Navy messaging systems with FrameMaker. Integrated Project Team (IPT) and System Engineering meeting minutes.
• Provide the Navy with editorial support and comment adjudication of Defense requirements and acquisition documentation for quality assurance resulting in expedited routing.