SUMMARY:

Online content writer and editor with 10 years experience writing ecommerce SKU product descriptions, marketing writing, newsletters, blogs, and other content writing for the legal, ecommerce, medical, IT, and entertainment industries. Writings for the legal industry include: attorney profiles and content articles on DUI, personal injury, divorce, immigration, real estate and other legal practice areas. Ecommerce content writing includes product descriptions, external marketing initiatives, and employee program initiatives. Well versed in creating and managing SharePoint environments in the managing of internal company information.

TECHNICAL SKILLS:

SOFTWARE PACKAGES/METHODOLOGIES USED: MS Office packages (Word, Excel, Outlook), Snag IT Editor, MS Sharepoint 2010 & 2013, Confluence, Adobe: Acrobat, Framemaker, Photoshop, Illustrator, TechEdit, MS Visio, MS Project, MS Access, MS FrontPage, MS Powerpoint, MS Frontpage, XML and DITA coding, In Spyder LinkChecker, Agile Project lifecycle methodologies, JIRA @Task Content Management system, SQL, HTML, CSS, Wordpress, Site 9 Web Building software, Wikipages, RoboHelp Office Pro

EXPERIENCE:

Confidential, Hoboken, NJ

Content Specialist

Responsibilities:

• Wrote and edited copy for new pages and updates to existing pages, marketing campaigns and website migrations.
• Review and tested new web pages and site structures for subsites within Confidential ’s main corporate and international affiliate sites.
• Coordinate QA findings with development and design to implement site fixes
• Created plans and cases for testing of new pages and subsites and updates to existing pages.
• Performed technical QA checks on HTML back - end and CSS structures.

Confidential, New York, NY

Content Manager/Writer

Responsibilities:

• Wrote and maintained several client facing web pages for the registering and managing of Duo Two-Factor authentication software.
• Clients used their smart phones or other mobile devices to authenticate logging into webmail, portal applications, electronic drug prescriptions and establishing VPN connections.
• Clients included doctors, nurse practioners and medical faculty.
• Created and maintained wiki articles using Confluence for internal NYU Langone employees for Duo Two-Factor authentication data. Data mirrored client facing information for the registering, managing and activation of the Duo Two-Factor application.
• Created and maintained SharePoint pages for internal employee user. Topics included Duo Two-Factor authentication, call center information and employee program initatives.
• Wrote and edited knowledge base articles used by the NYU Langone call center for the resolution of both client and employee technical issues. Articles included: fixing hardware issues, login problems, fixing system bugs and outages and several software related issues.
• Wrote and managed periodic company-wide email communications that included system maintenance outages, flu shot program, company parties, charity initiatives and other employee centered programs

Confidential, Hoboken, NJ

Content Manager

Responsibilities:

• Compiled and wrote weekly company-wide newsletters highlighting sprint reviews, technical demonstrations, guest lecturers, and pre-production design proposals.
• Newsletters included lecturer and employee demonstration interviews which were added to company SharePoint site often incorporating video and other PowerPoint slide presentations.
• Edited and wrote articles for the Jet Tech blog. Blog audience was the Jet tech team which covered a range of highly technical programming topics and meet up events.
• I edited articles for length, proofreading and making them more user attractive by adding video and related images. I wrote articles that covered new internal tech initiatives, new Jet products, preproduction proposals, and employee and guest speak profiles.
• Created and updated internal SharePoint pages that collected Jet Tech blog article submissions, sprint activity submissions, and event submissions. Wrote SharePoint pages profiling Jet tech and production teams. Team pages included personnel information, team functions, mission statements, and fun team facts.
• Coordinated a video presentation and multimedia initiative to interview various Jet professionals to recruit new employees and celebrate company culture at the company’s 2017 “Propelify” event.
• This is a convention type event that is sponsored each year by Jet and in cooperation with Hoboken, NJ.

Confidential, New York, NY

Content Writer

Responsibilities:

• Wrote how-to user guides for web based information portals reporting student exam, college application and career exploration data..
• Created help page content with new images, copy, help call outs and procedural steps in viewing student assessment data, running assessment reports against regional, state, school district and institutional level data, running higher education institutional comparison reports and managing user ID access.
• Created PowerPoint presentations on use and new features of web based portals.

Confidential, New York, NY

Content Manager

Responsibilities:

• Edited and wrote Wiki articles and SharePoint pages relating to the updating of Confidential studios operations from a manual video system to touchscreen software.
• Created new end user guides and training materials for studio operators and commercial directors using a GUI based system for the running of sports programming and commercial breaks.
• Designed training materials and conducted classes to train employees on the use of new software and studio facility location.
• Produced several PowerPoint presentations and employee webinars showing the flow of television feeds and support of network resources.

Confidential, Brooklyn, NY

Web Content Editor/Writer

Responsibilities:

• Produced knowledge base and SharePoint articles bridging New York DOE policies and how they translated to data used by data analysts. Guides included: Race/Ethnicity data for both city and state databases, student meal codes, student transfer and discharge requirements, student enrollment, and English Language Learners (ELL). Packages used: MS Word, Excel for content, MS Visio for data diagrams and MS Sharepoint 2013 to catalogue and maintain documents.
• Proofread and updated an existing Wiki article system that comprised a series of how-to articles, policy documentation, and employee procedures that provided a consistent tone and voice between articles written at different times and for different purposes.
• Created SCRUM stories for weekly sprints covering data requests and internal Office of Data Management projects. Stories drove work streams covering data creation, analysis, QA and final client delivery.
• Wrote project design briefs for data request projects addressing project scope, stake holders, project histories, project deliverables, final report formatting, and developer specifications. Packages used: MS Word, Excel for content, MS Visio for data diagrams and MS Sharepoint to catalogue and maintain documents.
• Created several data mapping documents known as “crosswalks” between various DOE and New York State databases. Used MS Visio for creation of these data diagrams.

Confidential, Spring Lake, NJ

Web Content Writer

Responsibilities:

• Wrote web articles covering theatrical events, reviews, press releases and informational articles on theater and Shakespeare programs in New Jersey.
• Created customized press releases and promotional articles for client theater companies and festivals.
• Proofread and edited other writer’s blog in keeping with website’s style and format.
• Hired and managed other writers for short term assignments such as writing preview or review articles on specific productions or theater festivals.

Confidential, New Providence, NJ

Web Content Writer/Proofreader

Responsibilities:

• Wrote web copy for legal websites including legal practice areas, attorney profiles, home page content, case summary pages. All web copy conformed to company SEO strategies for optimal search results.
• Created training materials and procedural manuals for new proofreaders and QA testers covering all areas of the testing process. Training user guides included, introduction protocols for new QA testers, testing search engine optimization (SEO) criteria and internal proofreading style guide. Used MS Office, Visio, Powerpoint and Sharepoint for creation and maintenance of documents.
• Proofread legal websites using Chicago Style Guide as the basis for proofreading standards and made edits directly into site either through the Wordpress interface, Site 9 interface or directly into the HTML code.
• Wrote policy and procedure documents for the use of and regulated dissemination of client data and case data for both internal company use and sharing between case stake holders. Maintained a database of legal disclaimers used for legal advertising that varied by state and how those disclaimers should be used when creating websites. Used MS Office, Powerpoint and Sharepoint, Adobe Acrobat, Framemaker and Photoshop for creation and maintenance of documents.
• Wrote and maintained both developer and end user guides, online help and webpage content for a customized Wordpress platform in the creation and maintenance of desktop websites, mobile device web sites, and blog sites for individual lawyers and law firms. Used MS Office, MS Visio, MS Powerpoint and MS Sharepoint for creation and maintenance of documents.
• Wrote and maintained help files and user manuals for the company’s JIRA @Task content management system which includes tracking of daily tasks, full project lifecycle, reporting features, customizable screens and dashboards.

Confidential, Totowa, NJ

Content/Technical Writer

Responsibilities:

• Created a standardized knowledge base/online help library used by customer service and sales reps for issue resolution. Knowledge base articles covered an array of descriptions and resolutions for system bugs, quick look-ups, ordering, shipping and customer inventory features. Used MS Office and Visio to create articles.
• Wrote internal and customer facing policy documents regarding customer return policies, privacy information, and credit checking protocols. Used MS Office and Visio in creation of policy documents.
• Made web copy descriptions of the various releases of the customer management system and ecommerce sites.
• Designed new QA procedures for manual testing of an ecommerce (SiteLINK) and inventory management platform (MOM).
• Created and implemented regression testing cases and test plans for existing software and web releases.
• Trained customer service and sales reps on the use of the new knowledge base system and new QA procedure in providing correct information to customers.
• Proofread web content and other marketing materials.
• Designed advertisement brochures and marketing materials for several small companies based in Northern New Jersey and New York City. Packages used for website development: MS Frontpage, Homestead Technologies proprietary software. Some companies include: Theater Row Studios, Kenilworth Public Library, Hackensack Recreation Department, Whole Foods Market.
• Manually tested existing websites for functional issues, broken links, layout issues, browser specific issues and other design flaws.

Confidential, Morristown, NJ

Documentation Specialist

Responsibilities:

• Produced a policy library both hard copy and online for internal company practices and documents used in client audit reviews. Policy documents covered: network security, intruder detection software, employee handbooks, remote access log-ins, and hardware check lists. Used MS Word, Excel and Visio for the creation of policy documents. Used MS Sharepoint to distribute the policy information to sales reps, contractors, and other internal personnel.
• Wrote and created manual QA testing procedures for the testing of Network Security protocols, system regression testing, UNIX server build checklists, intruder detection software, remote access log-ins, and database maintenance procedures.
• Used SQL commands and SQL navigator to perform manual query testing of Oracle product, customer information and fee tables.
• Assisted in the testing of UNIX server builds, including shell scripting, and physical server box calls.
• Used MS Powerpoint to conducted both online and in person client walkthroughs of proposed system upgrades, reviews of existing software packages, potential modules that clients could buy and training sessions for client end users.