SUMMARY:

Skillful Systems and Desktop Infrastructure Engineer/Architect with a certifiable track record of managing large scale corporate infrastructure technologies. Proficient in managing small to mid - tier IT projects, implementation of operating systems, software distribution tools, security infrastructure, and desktop solutions. Strong interpersonal skills, highly adept at facilitating discussions and negotiations with stake holders and product/service vendors.

APPLICATIONS (PROFICIENT):

User State Migration Tool: Active Directory (ADDS), Hyper V; VMware ESXi

BigFix Reporting Tool: Microsoft SCCM 2007/2012

Big Fix Reporting Tool: Microsoft SharePoint 2010; Lotus Notes, Microsoft Exchange; Microsoft Office, Windows PowerShell, Qualys Vulnerability Cloud Agent

Software / OS: Windows 7 & 8 x64, x86;, Windows Server 2008 & 2012 R2 DC, Android Mobile/SDK; iOS

Miscellaneous: Organizational Change Management, Communication Planning, Execution Effectiveness Measurement, PMO development, implementation and full life-cycle support, Prosci's Change Management

Methodology: Leadership, coaching & mentoring

PROFESSIONAL EXPERIENCE:

Confidential, The Woodlands, TX

Desktop and Server Computing Solutions Architect & Engineer

Responsibilities:

• Serve as forward thinking and innovation source for the business
• Responsible for new service and application introduction and implementation as a part of technological advancement based on changing requirements
• Contribute to the overall Enterprise architecture and development of all strategy, roadmaps and design principles for the related technologies
• Establish standards and provide documentation for standards and current state designs
• Responsible for solution design and architecture of the technologies related to end user and server technologies including desktop/laptop/WYSE, Windows server and desktop Operating Systems, image management, along with packaging and software delivery
• Define and translate business requirements into desktop and server system design specifications to create/facilitate the actual solution design
• Interface with several company partners/vendors such as Microsoft Technical Account Manager (TAM) to communicate requirements and objectives
• Support and maintenance of 30K users, in a Windows Server 2008/2012 R2 environment hosting 15 - 20 domain controllers deploying and maintaining Windows 7, 8.1 and 10 systems
• Build and maintain desktop and server images, create and deploy images and applications using SCCM, MDT, WADK/ADK10, and WDS. Utilizing Zero and Lite Touch competencies
• Maintain and manage Microsoft Active Directory GPOs, objects, and groups
• Windows 10 & Microsoft O365 Transition:
• Global Administrator of Microsoft O365 tenant/admin portal: Execute, manage, and lead migration from On-Prem Lotus Notes environment to O365 Exchange E-mail
• Work with vendors/partners to deliver requirements & petition for RFP to perform Lotus Notes to Exchange e-mail migration
• Prep all endpoint computers for Windows 10 application assessment
• Define standards for Windows Server 2012 R2 and 2016 upgrade
• Serve as MS cloud architect for enterprise Azure AD/OMS Portal environment, and Global administrator for O365 tenant
• Strategize and design business direction and planning for O365 Office Click-to-Run deployment via SCCM Current Branch
• Configure and manage Windows 10 application assessment and Office Add-in upgrade analytics in Azure tenant
• Design and develop customized/secure/company compliant Windows 10 image utilizing LTI and ZTI deployments via OSD/MDT
• Prepare Deployment Workbench, using MDT 2012, For Deploying Client Operating System Images as well as Migrations. Create media Based Deployments (USB Based Media) for clients.
• Lead Windows 10 migration POC for tablet/laptop/desktop computers
• Customize Task Sequence for Make and Model based Deployments. Driver Injection based on Specific Make and Model . Driver Application Deployments based on Make and Model. Create Documentation for Self Help and Internal reference
• Create and define Active Directory group policies standards for Windows 10 migration
• Preform GPO assessment using CIS Microsoft benchmark and engineer enterprise settings accordingly
• Perform GPO assessment and remediation and transition from Windows 7 to Windows 10 environment
• Design Active Directory OU Structure for Windows 10 GPOs

Confidential, Houston

IT Systems Engineer & GPO Management

Responsibilities:

• Support and maintenance of 30K users, in a Windows Server 2008/2012 R2 environment hosting 15 - 20 domain controllers deploying and maintaining Windows 7, 8.1 and 10 systems
• Assist with development, planning, and design of AD infrastructure for migration from legacy domains to upgrade from Windows Server 2008 R2 to Windows Server 2012 R2
• Utilize the PSTools cmd-line tool/suite of Sys Internals to remote manage systems on the domain which entails managing processes, remote install/uninstall, and gathering data/logs for troubleshooting.
• Make use of Process Explorer to troubleshoot PC latency or high CPU utilization and narrow down issues pertaining to which application(s) may be causing slow performance.
• Define desktop and server security parameters and functionality and standardization via GPO
• Maintain and manage Microsoft Active Directory GPOs, objects, groups, and Exchange distribution lists across for over 50K users across the enterprise
• Manage DHCP Server and leases; approve for distribution of IPs for static assignment, and review DHCP server logs as a measure to troubleshoot and monitor server events
• Create, deploy, and manage over 60 Active Directory groups and corresponding share permissions
• Monitor AD object verbose log files for policy and infrastructure troubleshooting
• Deploy company/vendor applications, along with Microsoft patches to Windows 7 computers and Citrix XenDesktop/XenApp persistent desktop sessions
• Maintain, deploy, enforce, and troubleshoot, AppSense, Group policy along with Security policies in Citrix XenDestop, XenApp, and Windows 7 environment
• Engineer, and troubleshoot Citrix migrations from existing customer landscapes into new environment
• Make use of PowerShell scripting to compare, search and itemize GPOs in Group Policy Management Console
• Review GPOs on a quarterly basis to maintain customer needs and contribute to business continuity
• Collaborate with IT teams to develop and implement Active Directory Security solutions
• Troubleshoot group policy/RSOP issues through review of logs stemming from verbose logging scripts
• Remotely manage and review Group policy (GPO) reports for troubleshooting and comparing policy
• Extract AppSense EM policies into CSV/readable files for troubleshooting and parsing data
• Assist with maintain Windows VM Farm/Cluster in Windows Server 2012 R2 environment
• Assisted with and wrote documentation for Microsoft Confidential 9 migration to IE11
• Reviewed business application compatibility cases to determine the best method to ensure application compatibility
• Utilize Enterprise Mode Site List Manager to test and maintain business applications for central compatibility management
• Deploy/publish legacy apps using the App-V 5.0 SP1 publishing server.Virtualize and troubleshoot application installations and configuring using AppV Sequencer
• Configure/install AD DS and SQL server on the App-V management server for connection group and data store management
• Add/upgrade/delete application packages as needed for deployment and decommission via management console
• Manage/create unique app extensions for various AD groups via management console
• Assign apps to user and machine accounts in AD after packaging via the management server/console

Confidential

Global IT Enterprise Commercialization Engineer

Responsibilities:

• Review, and test all new hardware and equipment to be released for business use
• Assist with construction of Windows 7 WIM &simplified core applications installation utilizing Microsoft MDT Task Sequence technology
• Utilize IE Nomad 2012 for software and patch distribution for branch offices via local Distribution Point
• Utilize MDT for Windows 7 image management
• Manage and initiate authenticated network and system scanning utilizing Qualys Cloud Agent for all applications and standard images prior to approval for release and deployment
• Set and maintain enterprise virtualization standard and requirements based on targeted segment and function
• Architected, implemented, and managed Hyper-V platform for VM Farm running RDP 8.1 with 400+ persistent virtual desktops running Windows 7 and 8 hosted by Windows Server 2012 on Dell PowerEdge blades
• Manage SAP and Oracle VM Farms running Citrix Xen App and Xen Desktop 7.5 using VMWare non-persistent sessions managed by vCenter
• Define security standards and policies for Confidential Windows 7 and 8 standard images
• Defined and re-wrote Windows Standard image requirements document and test plan considering the upgrade to Windows 8 and 10
• Develop support process and knowledgebase for Confidential standard image
• Developed step-by-step test plan for Confidential quality assurance segment, for various third party software and Microsoft operating systems, which was later adopted by Confidential Project Office Department
• Consult with hardware and software vendors (i.e. Dell, VMWare, HP, Citrix, F5) to outline requirements for the procurement of new hardware/software to update Virtual workstation environment and Windows Servers as needed
• Responsible for managing pilot of new hardware and software chosen subsequent RFP process, and gathering data accordingly
• Worked closely with Microsoft Primer team for RAP service to stay abreast of maintenance and fine tuning for Windows Servers hosting ADDS, and virtual environments

Confidential

Technical Owner & Enterprise Mode Server Manager

Responsibilities:

• Responsible for all Confidential (IE) web application compatibility
• Assess all IE web application html and meta tag code for compatibility and create solutions as needed
• Setup and maintain Confidential Enterprise Mode server running Microsoft Windows 2012 R2
• Maintain the msemode site list xml containing site application URLs configured for any of the available enterprise and document modes
• Support and maintain SharePoint Collaboration applications hosted by SharePoint 2010
• Install and configure new SQL servers as needed
• Ensure all database servers are backed up in a way that meets the Recover Point Objectives (RPOs)
• Deploy SQL database change scripts

IT Systems Engineer

Confidential

Responsibilities:

• Developed bi-quarterly review of GPOs and corresponding lifecycle strategy
• Plan, design, and implement
• Install, configure, implement, troubleshoot, and maintain server-based applications including MS Exchange 2010 and 2013, SQL Server 2008 and 2012, Microsoft IIS
• Create and implement ADDS for Windows Server 2008/2012 R2 roles and features including DHCP scope maintaining and supporting 3K regional users, in addition to MS Exchange, print services, Outlook Web Mail servers
• Create and implement ADDS in Windows Server 2008 R2 and 2012 R2 for
• Maintained and deployed domain group policies security groups, PKI, user and computer objects login authentication, forests and domains, user/account provisioning, and LDAP/application support for over 60K users in North America
• Install, configure, and troubleshoot GPO and administrative templates
• Assist with defining criteria for user and computer GPOs; configure and deploy accordingly
• Troubleshoot and assist with managing the lifecycle of GPOs and user defined rules
• Enforce network blocks for systems exhibiting vulnerabilities using Sophos and McAfee e-Policy Orchestrator from network via PowerShell script to exclude corresponding IP addresses from the DHCP, upon detections of malicious software and activity
• Configure and troubleshoot Windows PowerShell and Visual Basic Scripting related to the deployment of system and GPO configuration
• Manage Exchange server and mobile device settings, account quotas, role account and delegate access permissions
• Perform data management services, server tuning, and server application maintenance
• Administer and maintain a Windows-based server network with a mixture of physical and virtual Hyper-V servers
• Administer and maintain a Citrix XenDesktop 7.6 VM farm with a mixture a person vDisk and non-concurrent desktop sessions
• Managed Hyper V host servers using iDRAC (Integrated Dell Remote Access) tool for Dell nodes and iLO (Integrated Lights-Out) for HP nodes
• Converted required .VDMK images (VMWare) to VHD (VHD) using the Microsoft Virtual Machine Converter v3.0 for continued support of target VMs
• Troubleshoot VM storage issues at the file level by reviewing event IDs in VMM
• Managed Hyper-V VM snapshots including backup and restore of images for reversion application testing
• Managed all VM host resources in Virtual Machine Manager (VMM) including available storage and network resources, assigning and reassigning resources to clusters as needed
• Configured available storage on target clusters into RAID levels according to system capacity to optimize system performance
• Ran IBM Endpoint Manager reports for segment SCCM collections and troubleshoot Configuration Manager SCCM 2007, and CM12
• SCCM client support - Troubleshoot and resolve SCCM Configuration Manager/SMS log errors
• Ran repairs on client components for failing scripts and undiscoverable site codes resources/tools
• Via action script, deploy specific system applications and patches via IBM Bigfix/Endpoint Manager
• Project Highlights:
• Utilizing Reliability Monitor and Event Viewer UI in Win 7 to auto create rules for specific application and network failures to eliminate high volume tickets for basic troubleshooting issues and pushed out to all supported users/computers in Active Directory
• Develop Virtual Desktop On Demand program for application development, training and traveling communities
• Lead a project that provided a VDI environment for our largest organization with a mixture of persistent and non-persistent desktops and a concurrent licensing scheme. This project led to ROI from the perspective of cost savings in physical laptop support, and removing liability of third party consultant responsibility from company assets; lost/stolen assets and intellectual property.

Confidential

Confidential Support and Training Lead

Responsibilities:

• Lead support 15 person support staff with the Confidential service desk
• Managed and maintained clinical support software for care central users throughout Houston/Greater Houston area
• Coordinate service desk support operations with IT support teams of engineers, administrators, network, application owner and managers in Houston corporate office
• Managed service level agreements (SLA) in compliance with industry and support standards
• Assisted with conducting performance evaluations and annual personnel reviews for staff members
• Assisted with development of Lean Six Sigma root cause analysis process for Level 1 & 2 support teams

Confidential

Clinical Support Analyst

Responsibilities:

• Support back end and front end UI for Care Central Management clinical software
• Maintain and support SalesForce CRM (Customer Relationship Management) software and Oracle SAP database front end

Confidential

Technical Support Analyst

Responsibilities:

• Support over 1,000 remote and local users in a Windows Server 2008 R2 environment with systems running Windows XP and 7
• Utilize MS AD DS supporting local and remote users with Windows account creation and maintenance
• Utilize Heat Tracking system for efficient case documentation and ticket tracking
• Utilize MS GPO rules and AppLocker to execute and lock system settings and features in Windows 7
• Create objects for network printers in MS AD using Print Server in Windows Server 2008 R2
• Support Lotus Notes client and iNotes web-based e-mail applications
• Support over 500 Blackberry mobile users via BES deployed with company enterprise
• Enable/Activate port for LAN connectivity at the switch and patch panel in network closet, patch and Krone cabling
• Utilize MS VB scripting to support remote and local users running custom and Windows applications and functions
• Troubleshoot and support WAN and LAN issues for company facilities and escalated issues as necessary
• Supported and enforced McAfee Safeboot encryption requirements
• Support Citrix VPN client connections
• Support/Maintain virtual machines in Windows Server 2008 R2 environment

Confidential

Desktop Support Analyst

Responsibilities:

• Provided remote and onsite support to user base of 1000+ including trading executives and VP’s in Windows server 2003 and 2008 R2 environment with clients running Windows XP and Vista
• Support and maintain Microsoft Outlook Exchange server 2007 and 2008 with clients running Outlook 2003 and 2007
• Took support calls and logs issues into a problem management system (i.e. I-Queue, Phoenix, Remedy,)
• Performed diagnostics and replace/installed hardware on all above specified models laptop and desktop workstations such as system boards, video cards, sound boards, hard drives, RAM etc.; and in addition network printer hardware and NIC software
• Installed and maintained various software packages, McAfee anti-virus software
• Managed the virus handling process using Spybot, and Sophos approved tools
• Lead Windows Vista and Windows 7 deployment project in configuring and deploying new laptops and desktop models
• Lead Windows migration project for Windows refresh team utilizing USMT (User State Migration Tool) and Windows Easy Transfer
• Employed the use of Heat and Remedy tracking systems for tracking and the maintenance of SLA (Service Level Agreement) compliance

Confidential

Systems Support Analyst

Responsibilities:

• Supported department agency users and customers in MS Office 2003, Outlook 2003, and MS Windows NT/2000 and XP Pro
• Assisted with the support and maintenance of MS Exchange Server in Windows Server 2003 R2 environment
• Supported 500 users and 50 judges across 3 buildings with support ranging from password recovery and resets in Windows Server 2003 R2/Active Directory, custom PC settings, and domain security policies via Group Policies
• Installed/Configured/Deployed DHCP and Print servers for the District Clerk’s record centers
• Maintain/monitor/reviewed logs to assist with troubleshoot issues DHCP scope in Windows Server 2003 R2 environment for 3 buildings/sites with Harris County Administration
• Provided support for e-mail on mobile devices and OWA (Outlook web access) for remote users
• Assisted court personnel with front end support for ITS (Information Tracking System) for efficient use in court files for electronic programmed dockets
• Provided front and back end support for JIMS (Justice Information Management System) for court, Civil, Criminal, Family, and Juvenile personnel and judges
• Maintained and reset JIMS passwords
• Debugged application and database issues
• Maintained JIMS computer systems’ hardware resources
• Replaced decommissioned hardware, (i.e. network and local printers, and HP model desktops)
• Tested new Windows XP Professional images prior to user deployment on new hardware
• Utilized User State Migration Tool (USMT) for to assist with new image deployment and user data restoration
• Utilized MS Excel for assessment and calculation of monthly report for inventory of the number of cases adjudicated, disposed of and recycled
• Created tables, and queries for Juvenile respondents for general information fields and specific/confidential information fields in MS Access