SUMMARY:

Obtain a position a Desktop Support/Network Support.

TECHINICAL SKILLS:

windows NT/2000/XP/windows 7, remedy, microsoft office 2000/2003/2007 , hp laser jet printers (monochrome/color), norton ghost, sms, rim blackberry, lotus notes, Confidential desktop/laptop hardware, Bloomberg, IBM desktop/laptop hardware, HP/compaq desktop/laptop hardware, mc afee/norton/trend micro anti - virus software, symantec encryption

EXPERIENCE:

Confidential

Desktop Support, Field Technician

Responsibilities:

• Perform break/fix field service for Confidential branch locations.
• Replace system boards, disk drives, image workstations.
• Install printers, move workstations.
• Do troubleshooting
• Participate in Confidential branch remodeling
• Lead Technician at Washington Mutual locations for conversion in Seattle/New Jersey.
• Upgrade hardware at Washington Mutual branches
• Dismantle and remove inventory servers, routers and network equipment for shipment in old data centers in Elmsford, NY and Weehawken, NJ,
• Construct new data center in Secaucus, NJ for Citadel Investments, install servers, network switches, and connect fiber optic data cables.
• Participate in LAN printer upgrade at UBS Financial offices

Confidential

Technical Support

Responsibilities:

• Assist in settling users at new location.
• Perform cable management for conference rooms
• Assist on Help Desk Kiosk with computer, printing, phone issues. Windows 10 imaging for new and existing laptops.
• Dismantle and package equipment at former location in New York

Confidential

Network Printer Administrator

Responsibilities:

• Installation, Configuration, Troubleshooting of HP printers
• Monitor printers for consumables and replace consumables and parts
• Troubleshoot printers, affect repairs if possible.
• Interface with HP Field Support for major issues.
• Install PHAROS online network interface units.
• Communication with HP GDOM for firmware and software updates

Confidential

Windows Upgrade Technician

Responsibilities:

• Configure Windows 7 workstations and BLOOMBERG Data terminals for upgrade project
• Install SYMANTEC Encryption and BLOOMBERG software for Bloomberg terminals
• Conduct inventory management for workstations being shipped to end user locations, handle returned workstations
• Update BIOS, perform minor hardware repairs and test workstations

Confidential

Windows Upgrade Technician

Responsibilities:

• Upgrade JPMC back office workstations (laptop/desktop) from XP to Windows 7
• Install replacement hard drives for laptop/desktop units with security holds
• Return security hold hard drives to JPMC
• Assist users in configuring workstations
• Setup thin client workstations at JPMC back offices

Confidential

Field Technician

Responsibilities:

• Perform break/fix field service for Confidential
• Replace/upgrade PC hardware, replace banking peripherals (Teller image camera, Datacard
• Debit card Printers, coin sorter/counters)
• Image PC hardware for both branch locations and back office locations using Novell/Windows XP

Confidential

Windows 7 Upgrade/Desktop Support Technician

Responsibilities:

• Upgrade desktop/laptop systems with Windows 7 at offices in New Jersey (Saddle Brook/East Brunswick/Florham Park)
• Perform break/fixes, equipment moves and printer installation at New Jersey offices
• Install software and upgrades
• Support User Smart Phones (IPhone, IPad, Blackberry) updating Email and Contact information from Microsoft Exchange
• Troubleshoot user problems and provide solutions

Confidential

Deployment Support

Responsibilities:

• Perform user support after XP upgrade at Confidential sites (Union, Kenilworth, Sumitt NJ)
• Verify software downloads, schedule SMS software loads
• Connect network printing devices
• Load device drivers for personal printers/scanners
• Load specialized software for users (AutoCad)
• Configure MS Outlook for users, connect PST files

Confidential

Desktop Support Technician

Responsibilities:

• Install upgraded Linux system for pharmacy operations at CVS Pharmacies
• Act as lead technician for monitor upgrade project at Confidential - Confidential offices
• Perform site surveys and printer deployments for Confidential managed printer services

Confidential

Desktop Support Technician

Responsibilities:

• Respond to support requests in HEAT or REMEDY for hardware/software support
• Image HP Laptops with WINDOWS XP
• Upgrade out of warranty desktops/laptops with new equipment
• Perform data transfers to new systems
• Installed NIELSEN proprietary software on laptops.
• Edit/copy registry keys to support software.
• Convert keys from Windows 2000 to XP
• Traveled to Nielsen offices to service/install equipment and handle support requests.
• Contact vendors for warranty service
• Support remote and offsite users

Confidential

Desktop Support Technician

Responsibilities:

• Respond to support requests in CLARIFY for hardware/software support
• Image HP desktops/ Confidential D610/620/630 laptops with WINDOWS XP
• Upgrade user desktop/laptop hardware.
• Installed department specific software and transferred user data to new system.
• Maintained, Repaired and Installed Network printers.
• Contact hardware vendors for warranty service

Confidential

Desktop Support Technician

Responsibilities:

• Respond to REMEDY requests for desk side hardware/software support
• Re-image HP/COMPAQ/ Confidential /IBM desktop/laptop with WINDOWS XP
• Installed appropriate device drivers for video/sound/VERIZON air cards
• Push software requests/upgrades using ACTIVE DIRECTORY and SMS
• Use Active Directory to place systems in proper Organization unit
• Contact hardware vendors for warranty service