Senior Desktop Support Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Desktop Support Analyst

Responsibilities:

Performing User Relocation Move Projects, Laptop & Desktop PC Refresh Projects
Retail Field Tech Support Installations, and Desktop Support, Helping swapping out routers, switches, & servers
Installing & troubleshooting desktops PCs, printers (Secure Printing also) network domain & wireless connections issues.
Installing large multiple display monitors, and VOIP desk phones. Training and supervising Junior Technicians.

Confidential

Network Operations Engineer

Responsibilities:

Used a network console & Secure CRT to monitor, troubleshoot, and investigate the enterprise network WAN/VLAN
Monitored, troubleshot, and investigated network wireless access points. Determined device network connectivity, flapping
Determined device power and temperature, module state, maintenance mode, security state, and packet flow direction
Logged into Cisco routers & switches, MS Servers at 26 hospitals and hundreds of clinics throughout NYC 5 Boroughs
Triaged issues, created, and resolved Verizon circuit repair tickets, provided escalations, and advice to the team
Advised management, Server Administrators, Network Engineers/Architects, and Developers. Passed HIPPA Compliance.

Desktop Support AD Specialist

Confidential

Responsibilities:

Trained by MS Active Directory Engineers for the Windows Server Active Directory Team
Move users, laptops, and desktops AD accounts from the previous network domain and rejoin them to new network domain
Provided Group Policy Members & File Server permission. Performed routine and advanced desktop support tickets
Migrated McAfee Endpoint Encryption Security laptop user accounts and upgraded antivirus as part of the project scope

Desktop Support Analyst

Confidential

Responsibilities:

Task Force Team Member responsible for user workstation reconnection final audits.
Staff and executive user phone remote and on - site desktop support for 5 facilities. Provided Cat 5e & 6 cabling of devices
Installed and trouble shot printers and scanners network tickets resolved. Repaired and installed hardware and software
Installed large double & triple monitors. Provide AD Group Policy Members & File Server permission.