IT Administrator Resume MA - Hire IT People

SUMMARY:

Over all 10+ years of experience in support, compliance and refresh roles
Provide Desktop support for media, pharmaceutical research, health care, medical device companies in a Windows, 7 and 10 environments. Performed imaging, break/fix and troubleshooting of Dell PC’s and laptops
Mobile Devices Security Compliance - MobileIron Email Encryption, IPhones and Androids, IPads, MACS File vault encryption, PEAS (Partners Enterprise Apple support)
Responsible for XP, Win7, 8 and 10 Imaging, creating, ghosting, restoring, supporting, troubleshooting Dell laptops, Desktop PC's, hard drive encryption, Bitlocker,RSA, Checkpoint Endpoint security software tools, installs, support of applications, Asset management, Asset track, Track it
Maintain and support for HP color laser jet series printers/ toners, drums and diffusers replacements. Monitoring and supporting Kace ticketing system with the Kace K1000 admin system
Supported end users nationwide to schedule for software upgrades, configured mainframe software to end user specifications
Configured and setup Network Printers, troubleshooting and end user support for migration incident handling.
Supported users with; MS Office, 365, Outlook Exchange, Active directory, password resets, Client Remote Access, VPN, Configured and testing Cisco, Pulse VPN Client Software

PROFESSIONAL EXPERIENCE

Confidential, MA

IT Administrator

Responsibilities:

Led the completion of Win 7 upgrade, data migration and led the laptop and PC support
Performed Win 7 imaging using Kace Kbox and USMT tools, Support of Kace Kbox servers
Managed Active Directory Accounts
Exchange and Lotus Notes migration
Purchasing of laptops and Pc’s, Dell Corp hardware issues, Support of Avamar client backups.
Responsible for XP Imaging, creating, ghosting, restoring, supporting, troubleshooting Dell laptops, Desktop PC's, software, installs, support of applications -,
Performed installs for Microsoft Office 2003/2007, McAfee, SQL Server 2005, Test Track 8.0, Visual Studio, 07, Visio, 02, 07 Support Microsoft Exchange/ Outlook 03, 07, Certified Mail, VPN, RSA access security set-ups, HP and Dell printer support, as well as Vendor relations

Confidential, Cambridge, MA

Desktop Support

Responsibilities:

Performed imaging, software installs, deployment and setups of 900 HP Compaq desktop and laptops to end users
Performed Microsoft Office 2003, Lotus Notes 6.5, chemical research specialized software installs, Installation of VM ware software, supported directors, management and end user
Performed ASA 400 Mainframe Migration Rumba to IBM Iseries
Supported end users nationwide to schedule for software upgrades, configured mainframe software to end user specifications.
Utilized On Command CCM software for software package installs Troubleshooting of issues with client

Confidential,Wellesley, MA

Desktop Support

Responsibilities:

Performed Imaging Ghost user data transfer using DDNA Personality migration tool from older desktops/laptops to new workstations
Worked with user to test and troubleshoot Business Unit Applications
Configured and tested Cisco VPN Client Software
Performed Software installations of XP, MS Exchange, MS office 03 and File Maker Pro 8.0, PC troubleshooting and ghosting images of laptops.
Windows XP, MS office 2003 and MS Exchange, Helpdesk call support, troubleshooting and logging helpdesk calls supporting the New England Journal of Medicine
Supported users with; MS Office, Outlook, Active directory, password resets, Client Remote Access, VPN, monitoring helpdesk mailbox, call log system dispatching techs for video, audio conferences, dispatching phones, cell phones. Copier service calls
Setting up loaner laptops using Point Sec app, printers, running a daily backup of helpdesk calls requests through MS Access, daily management interaction

Confidential, Weymouth, MA

Helpdesk/ Desktop support

Responsibilities:

Supported a nationwide retail store and corporate offices
Performed imaging for laptops, supporting office end users, store managers, clerks by PC anywhere on computer registers using Celerant software, win helpdesk
Responsible for Lotus Notes 6.5 e-mail migration upgrade/ Siebel /KArMa Upgrade 7. 0 Project
Performed Notes 6.5 Installation of software and configuration on 200 IBM ThinkPad T-Series Laptops, run domino client scripts, configured settings and tested connections,
Performed Win 2000 1500 PC Rollout, Ghosting Dell computers, imaging Neo Thin Clients for Citrix Metaframe connections, removed PC's from domain, uninstalled old and installed new PC's on domain, running copy file restore scripts, mapped network printers with IP address configurations, trained physicians MS exchange