SUMMARY:

• To ensure proper work ethics and good interpersonal communication skills.
• Ability to work Independently without close supervision.
• A fast learner who enjoys learning broadly across multiple areas.
• Can work in a fast - paced environment and balance multiple deadlines.
• Very organized with an eye for accuracy.
• Obtained general purpose application software including word processing, spreadsheet, presentation software, and operating system computer file maintenance.
• Perform basic computer file and folder management operations.
• Analyze the tools available and functions of a Web browser.
• Create a word processing document employing font, paragraph, and section formatting, styles, headers and footers, and graphics.
• Create a spreadsheet with formulas, functions, charts, and tables.
• Produce a slideshow presentation using graphics, tables, and animations
• Legal Aspects of Healthcare Administration
• Recognize the sources of law and agencies that develop and implement rules and regulations governing health care providers.
• Understand trial practice and procedures including pleadings, motion practice and trials.
• Identify and explain areas of potential liability for health care providers, civil and criminal.
• Explain the importance of information management systems, accurate medical records and retention of the same.
• Discuss the importance of contracts as they pertain to health care organizations and professionals with an understanding of the elements of a contract.
• Recognize responsibilities and legal risks of health care organizations and their governing bodies.

WORK RELATED EXPERIENCE:

Confidential

Responsibilities:

• Internship work assignment
• Inbound calls from Confidential contacts regarding question about their orders, placing orders, changing payment methods, unknown charges, prime subscriptions, cancelling orders, and password reset troubleshooting.

Confidential

Customer care coordinator

Responsibilities:

• Inbound calls to assist Hilton Honors members with account verification, login in issues such as password resets and retrieving account number, posting and locating missing stays, filing guest assistance complaints, cancelling advance pay reservations, requesting funds from hotels for erroneous billing charges.

Confidential

Personal Creations Laser Operator

Responsibilities:

• Organized carts with products for shipment.
• Operated and Measured Laser to engrave products for personalized orders made by Confidential and direct orders for Personal Creations catalog.
• Maintained clean work environment.
• Produced approximately 3,000 orders per day. Examined all products for accuracy of orders and gift wrapping.

Confidential

Repack Line Worker

Responsibilities:

• Packaged coffee and tea bags in timely manner.
• Maintain clean and sanitary work area. Participated in roll changes when roll of plastic for bags became empty.
• Labeled packaging for shipment.
• Ability to stand, lift, and bend for 12 hour shifts. Assisted fellow co- workers to maintain fast work pace.
• Properly sanitized and maintain sanitary gloves to ensure no contamination of bags.
• Properly inspected all bags for missing or damaged spouts or wept and gel spots for proper order delivery.

Confidential

Universal Agent/ Technical Support

Responsibilities:

• Work at home position.
• Troubleshoot billing and gaming issues for the Confidential program.
• Received inbound calls from customers regarding their Microsoft account and issues with their Confidential console.
• Implemented troubleshooting techniques to the Confidential console for games, apps, and hardware.
• Used private vehicle to travel to different Utility Cites as a Sub contractor .
• To Direct and control traffic while Construction workers are completing infrastructure projects and/ or experiencing emergency issues such as water main break or power outage.
• Responsible for providing own transportation to travel to several worksites to control traffic, During construction and infrastructure projects.
• Secured Construction sites after work hours to prevent theft of equipment and materials.
• Acted as several fill ins for the company’s hotel security contracts.
• Secured company’s subcontract with Truck Stops and Warehouse contracts.

Technical Support/ Help Desk Agent

Confidential, Hobart, Indiana

Responsibilities:

• Trouble shoot the Internet connection for Confidential Call Center.
• Trouble shoot all Microsoft and Apple software products.
• Received 100-150 inbound calls from Road Runner Internet customer regarding Internet connection problems, modem, and router trouble shooting.
• Used UDI, Magellan, and Remedy Ticket programs to trouble shoot and diagnose technical issues that the customer is experiencing with their internet connection, software programs, and Firewall issues.
• Used UDI troubleshooting program to run series of diagnosis to router and modem.
• Also, utilized a program called Magellan and newly launched Confidential vault to follow necessary troubleshooting steps for each issue the customer was experiencing.
• Educated customers on how to solve certain situations by power cycling their modem when experiencing connection problems, on their on to avoid wait times during calls.
• Highly experienced in using windows command prompt to release/ renew IP addresses to regain internet connection.
• Assist customer with setting up pop3 mail server information in Windows mail, Windows XP and Mac for familiar with Windows XP, Vista operating systems, and Mac Safari as well as Fire fox browsers

Legal Assistant

Confidential

Responsibilities:

• Contacted client while on or off computer generated dialer to retrieve payment for outstanding hospital charges that has been referred to our office.
• Noted all accounts and verified POE information for correct legal filing.
• Examined client’s income situation by phone for possible charity qualification.
• Updated correct client status information on FACS workstation such as insurance policy information.

Credit Card Collections Agent

Confidential

Responsibilities:

• Used computer generated dialer to contact delinquent credit card account holders to retrieve payment on their accounts If account holder does not promise any resolution or payment, verified correct info for possible suit against client.
• Followed Federal guideline for retrieving payment and viewing account holder’s personal information.