SUMMARY:

• Confidential is a dynamic, versatile and results - oriented professional with over 20 years in the design, installation, configuration, diagnose, repair and maintenance of computer hardware, software and networks as a Consultant and Contractor.
• He has demonstrated his abilities to develop highly effective management and tactical strategies with a proven track record of consistently producing profitable operations through enhanced technological proficiency, innovative problem solving techniques and thorough follow up. He adapts well to new technologies, operating systems, languages and the multitude of new products and services in the Information Technology area.
• I have lead efforts to create/improve/maintain documentation, peer, cross-department communications, coordination with venders, introduction of new inter-department applications and processes, and acting as a mentor to my peers.
• Application development (packaging) deployment performed using Altiris, InstallSheild, SCCM, Perl/VB scripting.
• QA Testing has been an essential component to implementing hardware, network and software solutions.
• Through thorough planning, designing, testing and documentation of all projects, consistent and successful implementation of a variety of solutions have been provided for clients and employers for 25 years.
• The extensive use of HP OpenView and InterMapper, have been used during Outage Coordination (EM/Incident Management) the projects involving configuring routers and switches, monitoring network activity/issues and performing outage coordination.

TECHNOLOGY PROFILE:

MSOFFICE PRO, CCmail, Lotus Notes, Expert Advisor, Crystal Reports and Project Workbench, EDI (SPS) PCs, RS6000, HP9000, Mac, UNIX (HPUX, AIX, LINUX), NT (Server and workstation), Windows (95, 98, 2000, XP, Win7),Windows Server (NT through 2008R2), Novell, Mac, SMS, LANManager, HP OpenView, InterMapper, Telnet, Netfinity, PC Anywhere, Tivoli, PERL scripting, Kshell, SMS, SCCM (SMART), Winbatch, PictureTaker, Altiris. ComVault, Ghost, InstallShield, C++, hex decoding, HTML,Java, Cisco (routers 2500 and 2600 series, switches-RIP), Bay (routers-RIP), SunNet, CiscoWorks, Network Express, 3com (TotalControl), CSD/DSU, hubs, TCP/IP, x.25, IPX/SPX, token ring, Ethernet, FDDI, Ethernet, voice and coaxial cabling, ATM, Sybase, Fulcrum, Access, QA testing, Documentation and support: relating to EDI/EDC (Payment Services), RightFax, Applications Development, WAN/LAN networking and Databases.

PROFESSIONAL EXPERIENCE:

Senior Hardware Support Specialist Lead

Confidential

Hardware: (ie. Cisco, HP, Sun), blade servers (ie. Cisco, HP), IBM mainframe, Tandem, Cisco routers and SAN/NAS Disk Arrays including NetApps, EMI, HP and Cisco.

Responsibilities:

• Install, repair and configure servers, switches, routers and other assorted equipment.
• Install, repair and configure SAN/NAS Disk Arrays.
• Configuration of clusters and VLAN switches
• UNIX, Windows and other OS depending on platform.
• Change control and documentation of installations etc.

Systems and Applications Administrator

Confidential

Responsibilities:

• Assist business units in analyzing, designing and developing solutions for business processes of medium to high complexity.
• Serves as a computer technology expert for assigned applications to assist business units with application development and ongoing support
• Project management, analytical skills and computer skills and programming (VBMicrosoft Access, C#, .Net and SQL).

Field Engineer/System Engineer

Confidential

Responsibilities:

• Install, repair and configure High Performance/High Availability Servers
• Install, repair and configure High Performance/High Availability SAN/NAS Disk Arrays
• On - Call available 24/7/365 for travelling to client site to install, repair and configure supported equipment/systems..
• Administration/configuration of clusters and VLAN switches
• UNIX - RHEL 6.xx and SLES 11.xx

Senior Systems Engineer

Confidential

Responsibilities:

• Review of processes (ie. with ProcMon) and scripts/source code (ie. VB) were required, on as daily basis.
• Trouble shooting issues involving for example: Oracle, .net applications, Java, active DirectoryCitrix, scripting and Windows OS.
• This was a high-visibility project and a high revenue generator.
• Strong experience with Windows 2003/2008, working with .net applications, IIS. Ability to use a wide variety of open source technologies and tools. Ability to code and script. Experience with systems and IT operations. Comfort with with frequent, incremental code testing and deployment. Strong grasp of automation tools. Data management skills. A strong focus on business outcomes. Comfort with collaboration, open communication and reaching across functional borders.
• The applications/source code was largely undocumented and therefore part of the goal was to produce documentation to allow rapid and consistent/installation/configuration documentation.
• This role was responsible for the implementation of a complex application in multiple server environments (Windows, Unix & Linux).
• Skills required include deploying/operating in Windows, Citrix, IIS environment.
• The candidate was be responsible for ensuring deployment of the application onto new production servers.
• Install complex application using Windows, IIS, Citrix, PLSQL, Java & xml Identifies, evaluates and recommends improvements to processes and technology solutions.
• Must have excellent written and verbal communication skills. Responsible for creating documents that describe the deploy process. Written and verbal status updates intended for senior management.

Senior Systems Engineer/Senior Applications Packager

Confidential

Responsibilities:

• Repackage software applications for automated delivery (Radia and Altiris).
• Provide desktop management automation through scripting to provide consistent and predictable services.
• Use scripting tools including shell scripting, Winbatch, VBScript, REXX and PowerShell.
• Some additional tools used include Radia, WISE Package Studio and InstallShield.
• Understand technical/business requirements gathered from the business units.
• Analyze, design, and document platforms/systems to meet enterprise requirements.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
• Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation.
• Design and document enterprise to standards and procedures.
• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and models.
• Provide on-site, and on-call 7x24x365 support, as needed.
• Coordinate activities with internal/external technology owners/service providers.
• Keep abreast of industry and technology trends.

Lead Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Monitor the various queues for issues.
• Perform the support activities as required which includes trouble shooting/analysis of all issues impacting Confidential dotcom.
• Co-ordinate and communicate with support teams from initial opening of issues to resolution
• Lead effort to improve documentation and processes.

Post Deployment Support Engineer

Confidential, Minneapolis, MN

Responsibilities:

• Monitor the HPSM queue for Post deployment support related tickets.
• Perform the support activities as required which includes Machine Re-Imaging, Application Install, Data restore for Windows 7 Migration (Altiris).
• Co-ordination with Local support team/RCO team to work on the ticket and close it after performing the support activities requested.
• Lead effort to get hardware for testing provide support of systems for break-fix, install, move, add, change, and preventative maintenance activities.
• Provide support of systems for break-fix, install, move, add, change, and preventative maintenance activities.

Client Support

Confidential, Hopkins, MN

Responsibilities:

• Provide support of systems for break-fix, install, move, add, change, and preventative maintenance activities (always in the top 10% of call resolution/closes).
• End-user support of RSA token, VPN connection, wireless/wired routers and Citrix
• Perform additional support activities including monitoring, back-ups, scripting, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations.
• Conduct hardware, software, and network troubleshooting and problem resolution within the IT systems environment.
• Research PC (hardware or software)problems, makes recommendations for solutions, and repair or rebuild systems to appropriate specifications.
• Maintain and/or develop step-by-step procedural documentation.
• Provide user orientation of new and upgraded hardware/software packages.
• Interface with clients to determine suitable hardware/software to meet user requirements.
• Plan and implement system upgrades and expansion.
• Keep abreast of functionality of new systems.
• Diagnose various models of desktop and laptop systems down to component level.
• Diagnose various models of laser printers down to component level.
• Provide high level of software troubleshooting on Windows O/S (XP and Win7)
• Provide troubleshooting as “eyes and ears” for server issues (primarily Compaq ML350 and Client, as well as other various manufacturers’ servers).
• Re-image systems using industry-standard applications and/or pre-loaded CDs including overlays
• Perform LAN setup, i.e. NIC installation, user setup, administration and security
• Load workstation products and perform data migration on personal computers
• Perform initial testing of workstations for boot-up and image load
• Perform basic tests on connectivity and applications launches
• Install images, (core and standard optional application loads)
• Test user IDs and communication connections

Senior Support Analyst

Confidential, Shoreview, MN

Responsibilities:

• Provide support of systems for break-fix, install, move, add, change, and preventative maintenance activities.
• End-user support of RSA token, VPN connection, wireless/wired routers and Citrix
• End-user support for a wide range of Mobile devices (Smart phones, Iphones, Ipads etc.)
• Member of a team testing, documenting, supporting and troubleshooting a new Mobile application for Field Sales (always in the top 10% of call resolution/closes).
• Perform additional support activities including monitoring, back-ups, incident resolution, account maintenance, password resets, system upgrades, and data migrations.
• Conduct hardware, software, and network troubleshooting and problem resolution within the IT systems environment.
• Research PC (hardware or software)problems, makes recommendations for solutions, and repair or rebuild systems to appropriate specifications.
• Maintain/develop step-by-step procedural documentation.
• Provide user orientation of new and upgraded hardware/software packages.
• Interface with clients to determine suitable hardware/software to meet user requirements.
• Plan and implement system upgrades and expansion.
• Diagnose various models of desktop and laptop systems down to component level.
• Provide troubleshooting as “eyes and ears” for server issues
• Provide high level of software troubleshooting on Windows O/S (XP and Windows 7)
• Perform LAN setup, i.e. NIC installation, user setup, administration and security
• Load workstation products and perform data migration on personal computers
• Perform basic tests on connectivity and applications launches
• Test user IDs and communication connections

Senior Support Analyst

Confidential, Bloomington, MN

Responsibilities:

• Provide support of systems for break-fix, install, move, add, change, and preventative maintenance activities.
• Always in the top 10% of call resolution/closers.
• End-user support of RSA token, VPN connection, wireless/wired routers, Citrix and VMWare (VDI).
• Lead efforts to get new Enterprise Anti-Virus software implemented.
• Lead efforts to create and maintain internal documentation.
• Lead efforts to create cross-departmental relationships that improved new process/application documentation and
• Create application packages using scripting and Installshield (also tested Wise)
• Install application images/packages using SCCM.
• Perform additional support activities including monitoring, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations.
• Conduct hardware, software, and network troubleshooting and problem resolution within the IT systems environment.
• Research PC (hardware or software)problems, makes recommendations for solutions, and repair or rebuild systems to appropriate specifications.
• Maintain and develop step-by-step procedural documentation.
• Provide user orientation of new and upgraded hardware/software packages.
• Work with Central Monitoring for Outage Coordination
• Interface with clients to determine suitable hardware/software to meet user requirements.
• Plan and implement system upgrades and expansion.
• Keep abreast of functionality of new systems.
• Provide high level of software troubleshooting on Windows O/S (XP and Win7)
• Provide troubleshooting as “eyes and ears” for server issues (Windows, AS400, IBM Mainframe, HP, Sun, as well as other various manufacturers’ servers)
• Perform LAN setup, i.e. NIC configuration, user setup, administration and security
• Load workstation products and perform data migration on personal computers
• Perform basic tests on connectivity and applications launches
• Test user IDs and communication connections

Senior Account Representative

Confidential

Responsibilities:

• Direct sales of services, inspection of property landscape and diagnoses of various problems or conditions associated with insects, diseases, fungi, soil quality and horticultural practices.