TECHNICAL SKILLS

Operating systems: Windows 7,8, 10, 2000, XP, Windows Server 2000, 2003,2008 R2, 2012 R2, Active Directory, Microsoft Exchange Server 2003,2007,2010, Mac OS

Software: MS Office Professional (2003,2007,2010,2012) Office 365, MS Project, MS Active Sync, MS Access, VMware/VSphere, Hyper V, Visual Basic, SCCM, Lotus Notes, Labtech, LanDesk, HP Sim, VPN, IBM Endpoint Manager and Tivioli Monitoring, SAP, SMS, SQL, Altirus, Citrix, Blackberry Enterprise Server 4.1 - 5.0, Comdial VMMI Phone Management Software, Auto CAD, PBX VOIP Software, Share Point,, Sonic Wall and Cisco Firewall Software.

Hardware: Dell desktops, laptops, and servers, HP laptops desktops and servers, Apple Computers, IBM laptops and desktops, Toshiba laptops, HP Printers, Smart Phones, iPhone, Nortel PBX Phone Systems, PLC Systems, Sonic Wall routers, Cisco routers and firewalls, HP Manageable Switches, Dell Manageable Switches.

PROFESSIONAL EXPERIENCE

Confidential - Columbus, Ohio

Server Engineer/VMware Administrator

Responsibilities:

• Deployed Windows 2008 and 2012 virtual servers using vRA, managed templates, deployed updates and configuration changes in customers’ virtual environment.
• Assisted in designing, planning and installing new LAN, WAN, VLAN, and WLAN solutions based on clients’ overall direction and needs.
• Administrated Active Directory environment using GPO and power shell scripting.
• Reviewed, analyzed, and edited operating procedures and policies to meet customers’ needs and increase efficiencies.
• Monitored network performance and triaged/troubleshot issues as needed.
• Assured that Windows security patches were applied and were recent along with McAfee virus definitions.
• IBM Endpoint Manager and Tivioli Monitoring tool deployment and remediation and alert optimization.
• Virtual machine administration and management in a large enterprise datacenter environment consisting of 2,000 + servers using vSphere 6.0.
• P2V and V2V migration of customer agencies to enterprise data center.

Confidential

Lead Desktop Engineer

Responsibilities:

• Provide 3rd level desk side support to internal users.
• Build and deploy software packages using LAN Desk and SCCM.
• Recommend and apply best practices for VDI implementation in an enterprise environment.
• Assist with the configuration and management of Cisco VOIP telecommunications routing
• Managed Windows 7 and Office 365 enterprise deployment projects.
• Verify legacy program compatibility with Windows 7
• Create and remove user and computer accounts within Windows Active Directory in a large multi domain enterprise environment.
• Build and deploy end user laptops and PC’s using LAN Desk and SCCM imaging and deployment applications.
• Set up email on company provided mobile devices.

Confidential

Support Center Team Lead

Responsibilities:

• Team lead to a team of 12 level 1 to level 2 Support Technicians ensuring that they have the proper knowledge, tools and resources needed to provide superior support to our Managed Services clients and achieve career advancement goals.
• Evaluate and review clients’ current IT environment to provide recommendations using ITIL and best practices guidelines to streamline IT Infrastructure.
• Office 365 subject matter expert providing presale and post-sale consultation, support and training.
• Office 365, SharePoint implementation, migration, deployment, and administration.
• Managed and performed enterprise Office 365 migration and deployment projects.
• Configuration, management and administration of clients Exchange 2003, 2007, 2010, Windows Server 2003, 2008, 2012 Active Directory environments.
• Technical Project Manager and consultant for infrastructure upgrade and improvement projects that involved multiple disciplines.
• Developed and managed project schedules, identified risks and communicated them to client.
• Technical liaison to customers CIO’s and IT contacts providing solutions to customers requirements with the goal of staying within the required budget.
• Configuration, management and administration of client virtual environments using VMware/VSphere tools, Hyper V and Veeam backup solution.
• Design, configure and install client network and infrastructure.
• Configure and install Dell Sonic Wall, Cisco ASA firewall routers and TDM gateways.

Confidential

IT Support Administrator

Responsibilities:

• Network administration of Windows 2000 / 2003 Active Directory environment, created user domain and email accounts, granted user access to network files, folders, printer’s scanners and drives.
• Administration of user and workstation permissions and policies using Group Policy editor.
• Microsoft Exchange 2003, 2007 administration in mid-sized single domain Active Directory Environment.
• Provide technical support to approximately 700 MAC and PC users on issues dealing with Mac OS, Windows 7, XP, Microsoft Office 2003,2007, Share Point, VPN connections, Adobe CS2, Adobe Web Conferencing, CAD, and other custom software applications.
• Configure, support and manage Comdial and Noritel PBX / VOIP phone systems for national and international offices.
• Provide iPhone and Blackberry smart phone end user support and training.
• Blackberry Enterprise Server 4.1 / 5.0 administration, performed upgrade from Blackberry Enterprise Server 4.1 to 5.0.
• Set up and configured SQL databases.
• Installed and configured Microsoft Exchange servers along with applying necessary patches when needed.
• Managed small to medium software / hardware implementation projects.