SUMMARY

• Dynamic individual with 14+ years of experience seeking a position as a Network/System Administrator.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Specialist

Responsibilities:

• Responsible for the implantation and ongoing support of infrastructure technology with a focus on customer service by providing technical support to customers.
• Troubleshoot, analyze and resolve computer problems related to both hardware and software.
• Configure, image, deploy, and integrate new equipment into the environment.
• Documents detailed incident service request resolutions, and work with a team third - level support to troubleshoot and resolve users requests issues.
• Perform physical inventory and track equipment, printers, monitors, laptops and computers.

Confidential

Network/System Administrator

Responsibilities:

• Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
• Deployed new equipment and install applications, which enable the customer to perform their job function on updated equipment which leads to higher work output.
• Installed and maintained Nagios server, NagiosQL, Nagvis and PNP4Nagios, to monitor over 200 servers, switches, Juniper routers, ISP public IP address, etc.
• Central point of contact through service desk incident tool, e-mail, phone, and walk-up for all IT related issues
• Monitored and troubleshoot network issues including routers, switches.
• Monitored and administered system's backup and restore network data files using Evault,
• Provided on-call support 24/7 for emergencies outside of normal office hours by telephone, email and/or on site
• Provided technical training and assist users with software related issues.
• Performed active directory administration tasks including but not limited to creating and deleting accounts, resetting passwords, managing file shares and permissions.
• Network configuration and setup of new acquisition includes patch panel, Cat5e/6e cabling, VoIP phone, network printer, wireless access point, workstations, server, switches and router.
• Coordinated the maintenance and upgrading of software and hardware network infrastructure
• Installed hardware and software including operating systems and office applications.
• Installed configure Symantec Endpoint Protection Manager 12, create and install packages adding existing client to management console, updating policy as per need.
• Planned, deployed, and monitored the creation of Microsoft WSUS to automatic update Windows 7/10, Server 2008/2012 and related Microsoft Software on all computers.
• Deployed new equipment and installed applications, which enable users to perform their job function on updated equipment which leads to higher work output.
• Installed and configured new Dell servers with Windows 2008/2012, setup DNS, DHCP servers, create users account and permissions, printer servers, Organization Units.

Confidential

System Administrator

Responsibilities:

• Day-to-day system administration concern such as network access and security, user management, network troubleshooting, host and printers management, for local and remote users.
• Backup monitoring and verification, and general helpdesk responsibility.
• Installed and maintained local area network hardware and software, including servers, peripherals, network nodes
• Installed and repaired new and old printers, configured and installed HP printers, Zebra and Data Max labels printers.
• Evaluated local area network hardware and software requirements and capabilities and makes recommendations.
• Visited Pharmacy sites Northern and Southern California to perform network and desktop support function.
• Provided support to and trains users in local area network administration and usage.
• Performs analysis of network needs and contributes to design of network architecture, integration, and installation.
• Identified and resolved problems in a timely manner; Gathered and analyzed information skillfully; Developed alternative solutions; works well in group problem solving situations.
• Monitored and maintained of telecommunications equipment’s, phones, fax machines, voicemail.
• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and remote users.
• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

Confidential

Help Desk Support Specialists

Responsibilities:

• Provided technical support and administration for Windows 2000/XP, SCO UNIX in an Ethernet Intel based network with 6 online servers and over 80 users with 2 remote offices.
• Designed and configured LAN and WAN for the new office, installed switches configured routers, cabling, setup workstations to access the LAN, setup wireless access point.
• Installed and configured Cisco routers, VOIP, and VPN connectivity, Wireless access point.
• Installed and configured windows 2000 Active Directory Service server.
• Responsible for server upgrades and implementation of updates patches on a systematic basis.
• Troubleshoot network connectivity and printing problems using VNC and PC-Anywhere for the remote offices. Implemented Office suite, anti-virus protection on desktop and laptops.
• Monitored and managed Win-Proxy Firewall for users control access to the Internet.