Customer Support Specialist Resume Waukegan, IL - Hire IT People

EXPERIENCE:

Confidential, Waukegan, IL

Customer Support Specialist

Responsibilities:

Troubleshoot Cisco routers and switches, and work with telecommunications providers to identify and troubleshoot circuit issues
Monitor enterprise network using CA Wily, NetScout, and HPOM
Troubleshoot Linux and Windows server issue.
Lead WebEx meetings with development, architecture, engineering and production support teams to cohesively work on issues found in test, development and production
Monitor and troubleshoot applications
Perform Checkpoint and Palo Alto policy updates
Provide base level IT support to non - technical personnel within business, helping check equipment and network connectivity for employees that work from home
Manage call flow and respond to technical support needs of customers
Follow up with clients to ensure optimal customer satisfaction

Confidential, Abbott Park, IL

Network Technician (Consultant)

Responsibilities:

Implemented WAN and LAN devices, utilizing Blue Coat, Cisco, Extreme Networks and Visual Network s products during Abbott s extensive APAC expansion, and performed code/equipment upgrades for APAC and EMEA regions
Provided Tier 2 troubleshooting and problem diagnosis

Confidential, Libertyville, IL

Production Engineer

Responsibilities:

Performed independent research and other industry support as needed to accomplish tasks
Provided cross - departmental support and advised on all handset technical issues
Supported and troubleshot production programming operations
Identified and isolated issues, and furnished immediate resolutions to production leads and related teams
Maintained production PCs hardware, software and programming tools, and verified compatibility of OEM tools with security patches and operating systems
Kept related technologies such as barcode scanners and high-volume labeling systems in good working order, and made warehouse and production improvement recommendations
Represented engineering team during new initiatives and related customer communications

Confidential, Chicago, IL

Co-owner / President

Responsibilities:

Founder, creator and co - owner of e-commerce children s retail rainwear and accessories company
Created site, headed offline and online marketing efforts, implemented and managed Google AdWords and other SEO efforts.
Oversaw shipping and receiving, maintained product and supply inventory, ordered, and was first point of contact for customer inquiries and support
Maintained company network and associated production devices

Confidential, Rosemont, IL

Senior Fraud Analyst

Responsibilities:

Investigated consumer and commercial long distance calling patterns for fraudulent activities to protect all voice and data networks from internal and external abuse through verification of data from audit programs