Customer Service Resume , CA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, CA

Customer Service

Responsibilities:

Responsible for satisfying customer requests, answer incoming calls, and responding to emails
Interface wif the Sales Design Team to create design layouts in preparation for sales meetings
Identify and escalate priority issues
Update customer database and schedule sales appointments for the sales team using the CRM System

Confidential San Ramon, CA

Authorizer

Responsibilities:

Determined coverage based on warranty plan
Responsible for assigning technicians for service requests
Handled reports from technicians for appliances, plumbing issues, and air conditioning systems
Liaised between customers and technicians
Resolved issues, scheduled appointments and provided consistent communications wif customers
Answered calls for Senior Care line, faxed, filed documents and other office duties

Confidential, CA

Customer Service Specialist

Responsibilities:

Processed customer orders for turn on/off service
Answered billing questions and offered payment arrangements for delinquent accounts
Provided updates on unexpected or planned outages and conservation tips
Submitted orders for customer issues wif service or equipment
Provided prescription order status, answered questions, processed new orders and price checks
Ensured individuals were authorized by members; abiding by privacy outlined by HIPAA guidelines
Interacted daily wif customers and troubleshoot mobile device issues
Increased sales of devices, accessories, and pricing plan upgrades
Answered customer billing questions
Assisted customers wif questions or account issues and maintain accounts
Suggested products tailored to each cutomer for convient banking and efficiency

TECHNICAL SKILLS