SUMMARY

• Enterprise Integration powered by Digital Robotics delivers Managed services to clients, transforming their IT operations to world class standards, so they can focus on their business.
• Covanta works with companies and communities to find sustainable solutions to their waste management challenges. With a global network of Energy - from-Waste and Material Processing Facilities, Covanta is preserving valuable natural resources and generating clean energy for our client communities and the world we live in.
• Assigned as a Field Services Desktop Support Technician, Field Services Division of Enterprise Integration.
• I reported to the Director of Global Field Services providing support to C-level and above at Covanta Energy Corporation.

TECHNICAL SKILLS

ENVIORNMENT: Windows 7, 8.1, 10, Server 2012 R2, Active Directory, Adaxes, SCCM, Office 365, Commvault, Doubletake, AWS, Amazon Workspaces, Eracent, Axxios, ScreenConnect, Enterprise Integration SDI tools, OKTA, Box, SecretServer, ProofPoint, Phishme, PeopleSoft, Solstice and Crestron Conferencing App/Equipment, PC Scales, CEM/OIS software, Oracle Products, Sharepoint, Print Server, NetApp, Bomgar, Cisco Call Manager.

PROFESSIONAL EXPERIENCE

Confidential

TECHINICAN

Responsibilities:

• NCR Part Warehouses Responsible for 6 locations in the Tri State Area
• Confidential/Confidential Office Support Disney Telecom support
• Kroger SCO (Self Check Out) Refresh Project; Confidential Certified POS Installations/Deployments
• Louis Vuitton Desktop Support San Francisco and NYC HR Block Desktop Support Air Canada PC Deployments
• Morgan Stanley Desktop Support; Midtown Financial Offices Blockbuster Video POS Break/Fix
• Allstate Nationwide CPU Deployments 35 Offices Installed Sam's Club Desktop POS Support
• Equal Employment Opportunity Commission Desktop Deployments West Elm POS Support/ Break Fix
• Quicksilver Retail Media Player Install CPU Replacement/ Configurations Kraft Foods Desktop Deployment
• Rubbermaid Medical Carts break/fix Battery Firmware/Flashing
• Gentle Dental Break/Fix/Monitor and CPU Deployments Home Depot Router Installs
• Denny's POS Break/Fix Doubletree Hotel CPU Deployment Macy's Sunglass Hut AP project
• Johnson and Johnson CPU Deployment Whole Foods Scanner Break/Fix
• Responsible for the support and maintenance of the gaming CPU for the Virtual Reality game developed by
• Viewer Ready LLC.
• Instructed the participants on how to use the Knicks Free Throw game
• Maintained the HTC Vive equipment
• Configured Steam Software running the game
• Set up the room and provided real time support to keep VR and Steam running smoothly.
• Filmed News segment with Former Knick Charlie Ward and MSG Television
• Participated in Bud Light filming while onsite at MSG

Confidential

NATIONWIDE TECHNICAL SUPPORT TECHNICIAN

Responsibilities:

• Direct support to show organizers and exhibitors
• Supervised the arrival and distribution of lead retrieval hardware and the installation and activation of the iLeads software; offered training to exhibitors who requested assistance.
• Equipment: Motorola handheld devices, iPad, iPod and proprietary desktop scanning device
• Exported local databases from machines and transmitted data to the Director of Event Services
• Provided hardware support to all devices
• Assisted with the Badge printing for the on-site registration of attendees, when requested
• Assisted with the training of convention employees for the badge scanning
• Continuing education seminars/classes, when requested
• Sales to exhibitors on-site for all lead retrieval devices and software
• Supervised the return of all equipment; coordinated with each of the convention management companies to arrange ground shipments back to office

Confidential

POS/DESKTOP NETWORK SUPPORT TECHNICIAN

Responsibilities:

• Direct support to owners, main office and retail locations
• Windows and Mac environment 90/10 split
• On call support contract for retail and office IT issues and installations
• Reset and reconfigured and maintained Nortel PBX system
• POS systems installations, backup and recovery
• Grooming software administration
• Installation of VPN software between office server and six retail locations to handle the backup of grooming clients to main office server
• Security camera system installation and support
• Assisted in the configuration of main office's server for Quickbooks POS
• Virus removals and anti-virus administration
• Router configuration and network administration
• New store initial setups

Confidential

DEPLOYMENT TECHNICIAN

Responsibilities:

• Windows 7 deployment & migration technician for Wells Fargo, UBS and Kraft Foods
• Direct interaction with company executives and hourly employees
• Day two desktop support
• Deployment of Windows 7 OS on Dell desktops and laptops.
• Swap CPUs, monitors and peripherals.
• Re-map network printers and shared drive access.
• Migration of customer data
• Hardware/Software Support for JPMorgan Chase
• Image installs for retail Chase locations
• Set up workstations for department relocation between retail locations
• Office deployment of Win 7 machines for Citigroup
• Set up CPUs, monitors and ran PXE image installs for new office location
• Involved in validation of machines after install.
• Verified correct configuration of applications, printers and financial software.
• St. Peter's University Hospital/Stinger Medical
• Involved in the software upgrade project for large women and children's hospital.
• Project consisted of an upgrade of 170 "Computers on Wheels" utilized by nursing staff
• Upgrade involved the AVR flash of four circuit boards per unit and the flashing of the accompanying bay charger
• Worked with project manager and desktop support engineer to complete upgrade
• Hewlett Packard technician for Morgan Stanley
• Desktop support to executives and hourly employees
• Motherboard replacements, HDD replacements/re-imaging, software support, network troubleshooting
• Provided support to locations with an average of 300 employees.
• Responsible for return of parts back to Essintial's warehouse

Confidential

REMOTE SUPPORT TECHNICIAN

Responsibilities:

• Home Networking Made Simple Wireless setup/troubleshooting Virus removals
• Software installation/troubleshooting Email support Mac support Tablet support
• Premium installation
• Virus and spyware removal service
• PC tune-up
• Deployment & migration technician for JP Morgan Chase/Washington Mutual
• Deployment of desktops and laptops for Bank Acquisition.
• Upgraded CPUs, monitors and peripherals.
• Backup and restoration of end user data
• Installation of bank peripherals at retail location

Confidential

WIRELESS DIRECT

Responsibilities:

• Inventory, technical support,
• Training of consumers on mobile devices.
• Contract sales, retail operations,
• customer service, inventory, cash management,
• technical support, training of consumers on mobile device
• Sales, retail operations,
• Customer Service, Inventory,
• Training consumers on mobile devices.
• Contract sales, retail operations,
• Customer Service, inventory, cash management,
• Technical support, training of consumers on mobile devices.

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