SUMMARY:

• System Administrator with 20 years of outstanding computer system experience, with superior customer, technical, and maintenance support
• Strong organizational and effective communication skills
• Consistently increasing knowledge of computer and network systems, with the experience, and training required to effectively perform as a Manager, Lead, Sr. Systems Administrator, Sr. Systems Analyst, or Sr. Desktop Support Analyst
• Designed, built, and maintained OKTA cloud SSO environment.
• Designed, built, and maintained Intune cloud mobile device management environment.
• Designed, built, and maintained all aspects of the LANDesk Enterprise Environment: Remote control, patch management, package building, and package deployment. Created, and deployed, software packages to tens of thousands of end users weekly throughout all business units.
• Designed, built, and maintained all aspects of SCCM 2007/2012
• Remote control, package creation/deployment, APP - V, imaging, software metering, asset tracking, and patch management
• Designed, built and maintained Symantec Altiris 7.5 environment
• Remote control, package creation/deployment, imaging, software metering, asset tracking, and patch management
• Designed, built, and maintained Symantec Endpoint Protection environment that supported 20,000 computers and servers company wide
• Designed, built, and maintained Trend Micro Office scan environment
• Designed, built, and maintained Microsoft Forefront Client Security environment that supported 20,000 computers and servers company wide
• Designed, built, and maintained Microsoft Hyper-V Environment as part of a companywide hardware consolidation effort
• Designed, built, and maintained Microsoft Hyper-V DEV Environment
• Designed, built, and maintained Microsoft WSUS environment for entire enterprise allowing for consistent patch management
• Designed, built, and maintained DRUVA/DRUVA Phoenix backup environment for entire enterprise
• AD administration, and Group Polices
• Designed, built, and maintained multiple server environments for third party apps
• Various Cloud-based application administration

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Senior IT Specialist

Responsibilities:

• Sr. Lead - Desktop Support and Helpdesk across all global sites
• SCCM 2012 R2 Enterprise Administrator
• Built and Deployed images (Windows 7/10) Created software packages for mass deployment. Packaged and deployed Windows patches Ran reports for software/hardware asset management
• Office 365/Exchange Enterprise Administrator
• Created all user email accounts Created all shared mailboxes and distribution lists/groups Created all email rules/filtering Utilized mailbox tracing for troubleshooting
• DRUVA Insync and Phoenix Enterprise Administrator
• Created, and monitored, backups for global server environment Created, and monitored, backups for global PC clients
• Trend Micro Enterprise Administrator
• Built and configured Trend Micro cloud tenant Setup scanning rules and policy Deployed agents to all clients and servers Monitored and cleaned infections daily
• Active Directory Administrator (4000 users worldwide)
• Created all Group Policies for global organization Created, and maintained, all security groups Created and removed all user accounts
• Lead team in all companywide efforts and projects
• Mentored team of 5 Desktop Support Analysts Trained team members on use of new systems Acted as top tier escalation point for Desktop/Server issues Assisted in day to day support issues/tickets Acted as top tier support for Analyst projects
• Lead Domain migrations of newly acquired companies to the Hu-Friedy domain
• Built new domain controllers, and migrated, 2 newly acquired companies to Hu-Friedy domain. Migrated all user accounts to Hu-Friedy domain Migrated all users from on premise exchange to Hu-Friedy O365 tenant Worked with third party vendor to create VPN tunnels to Hu-friedy corporate office
• Designed and built OKTA tenant for application SSO Transferred all cloud base applications to SAML authentication via OKTA Deployed OKTA solution to all clients using AD groups and GPO Administered SSO application assignment for users
• Created virtual client and server machines Monitored Storage and hardware utilization Built backup proxy servers for DRUVA using templates
• AirWatch Mobile Device Management Administrator
• Deployed management agent to all mobile iOS devices Configured and administrated AirWatch cloud tenant Created and deployed all applications / web links for iOS devices
• Built and configured Intune tenant via Active Directory, Azure AD, and O365 Deployed management agent to all iOS and Windows 10 remote users Created all device rules/policies Created and deployed all applications / web links for remote users (iOS and Win10)
• Configured access and security policies for Azure AD Automated all 0365 license assignments through Azure AD Configured access for Intune via AD and Azure AD

Confidential, Deerfield, IL

Senior Desktop Management Analyst

Responsibilities:

• Acting as a Sr. lead position for all of Desktop Support and Helpdesk across all sites
• Altiris 7.5 Enterprise Administrator
• Create and deploy all software packages
• Maintain patch management, and Hardware/Software Asset Management
• Create all Departmental procedures and documentation
• Liaison to Data Security, maintaining all HIPPA standards and guidelines
• Achieved ISO/IEC 27001:2013 certification from 2010-Present
• Trend Micro Enterprise administrator
• AD administration and GPO creation
• Train, and mentor, staff on new systems and departmental procedures
• DRUVA backup software Enterprise administrator
• Designed, built, and maintained all departmental server environments

Confidential, Chicago, IL

Operations Integration Systems Analyst

Responsibilities:

• LAN Desk Enterprise Administrator
• SCCM 2007 Enterprise Administrator
• Symantec Endpoint Protection Enterprise Administrator
• Microsoft Forefront Client Security Enterprise Administrator
• WSUS Enterprise Administrator
• Administrator for many third-party software servers
• File and Print server administrator
• Microsoft Hyper-V Administrator
• Lead for all company-wide software standard initiatives

Confidential, Chicago, IL

Technical Consultant

Responsibilities:

• Provided network, hardware design, and implementation for multiple law firms throughout Chicagoland
• Designed and built networks and servers for various law firms
• Acted as Primary support contact for all aspects of technology
• Administrator of all file and print servers
• Administrator of all Networks

Confidential, Itasca, IL

Universal Technical Support Rep

Responsibilities:

• Provided advanced, level 3, remote support for Confidential ' Pathways Automotive Estimating Software, and various web based estimating products.
• Worked effectively as a team member, and self-starter
• Worked closely with Insurance companies on design and implementation of Pathways Software Suite, as well as web-based product
• Acted as support contact for various software issues: MSI installer errors, RAS errors, Socket and Channel errors
• Handled 30-50 support requests daily

Confidential, Las Vegas, NV

Technical Consultant

Responsibilities:

• Provided expert computer hardware/software design, and implementation, to various companies across the United States
• Trained new personnel how to effectively troubleshoot, maintain, and repair computer systems, network systems, and hardware
• Developed detailed written manuals for various operation procedures
• Designed and built 64 camera Digital Surveillance System for various companies which has reduced theft and vandalism
• Designed and built wireless network, spanning 1.5 miles, between two business units when T1 connections could not be installed on time
• Installed and maintained new payroll software/servers for multiple companies

Confidential, Naperville, IL

Inventory Manager

Responsibilities:

• Supervised a team of 20 people in a three-month contract to inventory and upgrade all of the computer systems of Confidential Technologies' three campuses.
• This included: gathering system information, replacement of broken parts, upgrading old parts, and compiling information into a large database.
• Completed a full inventory of all computer systems at all Confidential campuses two weeks ahead of project due date.
• Fixed broken hardware in 100 computers, saving Confidential money on purchasing new systems.