SUMMARY:

• 11 years total experience in IT support including desktop support, helpdesk, and network administration
• 4 years of experience in working within the Healthcare Industry
• Served 6 years in the Confidential as an electrician
• Advanced skills and record of consistent, high - quality performance in systems installations, configuration, upgrade, migration, and resolution activities

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Support Technician

Responsibilities:

• Provides support activities in an assigned area.
• Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.
• Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective.
• Assist users to resolve computer related problems such as inoperative hardware or software.
• Travel is required using one s personal vehicle to provide Technology Support for Customers and to support UPS Core Technology solutions, UPS Small Package, Freight and SCS locations to supporting UPS technology infrastructure.
• . Support users in person through e - mail or over the phone

Confidential, Linthicum, MD

Enterprise Hardware Technician

Responsibilities:

• OS updating (Windows CE OS upgrade)
• Scripting (basic Java and visual basic)
• Excel Inventory (Used excel to track asset tags and seral numbers of new devices)
• Customer service (Working with nurse mangers in each department to make sure we could deploy and found all devices)
• Inventory tracking (1:1 swap of MC75A devices tracking which new device went where and which old device received)
• Imaging (Windows 7 image for Medstars laptops and desktops)

Confidential, Merrimack, NH

Desktop Support

Responsibilities:

• Setup and install Computers
• Handled both trouble calls and emails
• Provided technical software, hardware, and network problem resolution
• Updating Remedy tickets, working in an environment with SLAs and providing remote technical troubleshooting
• Installs, configures, troubleshoots, and maintains hardware and software to ensure the availability and functionality of the systems
• Keep track of inventory
• Support users in person through e - mail or over the phone

Confidential, Poughkeepsie, NY

Field Service Technician

Responsibilities:

• Performs routine duties in the electronic, mechanical, electromechanical, or optical areas. Calibrates, adjusts, tests, and maintains equipment, components, devices, or systems.
• Operate equipment; perform limited amount of troubleshooting and well defined problem identification; perform calibration and alignment checks, reporting data in prescribed format.
• Fulfills work orders/service calls to install, maintains and/or repairs traffic loops, Cameras, video systems, computer equipment and peripherals, including, but not limited to the following:
• Troubleshoots hardware, software, and/or network operating problems. Uses basic and specialized test equipment to diagnose and analyze difficulties.
• Performs preventive hardware maintenance, replacement and repair (to sub - assembly/ component level) of video components, microprocessor components, peripherals and associated/designated communications and information management equipment. Majority of work is completed at roadside locations adjacent to traffic intersections.

Confidential, Englewood, CO

Desktop Support Technician

Responsibilities:

• Handled both trouble calls and emails
• Troubleshoot MS Office applications, VPN/network connectivity, Windows XP and 7 operating systems
• Provided technical software, hardware, and network problem resolution
• Installs, configures, and maintains the operating systems environment
• Plans installation/maintenance of operating system software used

Confidential, Elkridge, MD

Desktop Support Technician

Responsibilities:

• Migrate Windows XP Desktop and laptop computers to a Win7 O/S in a healthcare, networked environment as part of a scheduled, mass deployment
• Provide 1st level set - up support for PC end-users post Win7 migration and document issues requiring escalation to 2nd level troubleshooting
• Install Desktop and laptop computers and PC peripherals
• De-install PC equipment and prepare for Re-sale or Recycle activities and Unbox-box and move PC equipment to support large scale hardware replacement activities
• Install vendor-supplied software in a Win7 O/S environment
• Support users in person through e-mail or over the phone

Confidential, College Park, MD

Desktop Support Specialist

Responsibilities:

• Desktop Support
• Handled both trouble calls and emails
• Troubleshoot MS Office applications, VPN/network connectivity, Windows XP and 7 operating systems
• Provided technical software, hardware, and network problem resolution
• Updating Remedy tickets, working in an environment with SLAs and providing remote technical troubleshooting
• Support end user technologies
• Installs, configures, and maintains the operating systems environment
• Plans installation/maintenance of operating system software used
• Determines and follows SIO guidelines and directives in order to properly configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment
• Plans and coordinates the installation, upgrade, and maintenance of the operating system environment, including systems management products, third-party systems software, security package utilities, communications, scheduling systems, applications software packages
• Managing and implementing moves, adds and changes to staff workstations; troubleshooting hardware and software problems for staff PCs (desktops and laptops), peripherals, printers, and scanners; testing and deploying non-standard software and hardware
• Installs, configures, troubleshoots, and maintains hardware and software to ensure the availability and functionality of the systems
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required

Confidential, Columbia, MD

Network Administrator

Responsibilities:

• Configured and provided users IT support for Windows 7 Pro, XP Pro, Vista, 2003, Coral office, Microsoft Access, Outlook, Excel, Adobe Acrobat, RealPlayer
• Configured and provided customer support for Blackberry Enterprise Server
• I have setup user accounts, groups, computers and passwords with Active Directory Software
• Provided IT support for Engineering activates and events during conferences, sales meetings, training, and tele conferences
• Configured, re-imaged and backup software on laptops and desktops
• Maintained and provided customer support for audio video equipment, telephone system and security systems
• Planned and implemented network security measures to protect data, software, and hardware
• Managed inventory of asset
• Installs, configures, and maintains the operating systems environment; including systems servers and operating systems software on which applications run.
• Evaluates, selects, and coordinates the acquisition of appropriate systems software pa
• Plans, manages, integrates, coordinates, and evaluates information technology programs to include accountability, acquisition, inventory management, maintenance, replacement, transportation, and disposition of IT assets ckages and hardware
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Confidential, Lanham, MD

IT Helpdesk Systems Support

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries over the phone.
• Respond to email messages for customers seeking help
• Ask questions to determine nature of problem.
• Follow up with customers to ensure issue has been resolved.
• Train computer users
• Maintain daily performance of computer systems
• Install, modify, and repair computer hardware and software
• Support users in person through e-mail or over the phone