SUMMARY:

• Experienced team leader, Confidential project manager, incident responder and technical lead, looking to explore new opportunities, in which to apply a diverse skill set and wide range of experiences.
• A proven ability to multi - task, work in a high pressure environment, and work directly wif senior management and high profile clients.

PROFESSIONAL EXPERIENCE:

Confidential

Technology and Information

Responsibilities:

• Monitor and coordinate response efforts for incidents that compromise Firm data
• Liaise wif various business units to assess and mitigate data leakage events
• Exhibit proficiency in the Symantec Vontu monitoring software
• Develop relationships wif clients to assist and educate them regarding information protection
• Coordinate and manage in-person meetings wif policy offenders which may include data deletion from external systems
• Log and respond to Fraud events and malicious Spam incidents
• Maintain and update Archer database for incident tracking and Microsoft Access Workflow tool
• Develop process improvements to increase operational efficiencies
• Assess new security concerns and develop potential preventative strategies wif clients
• Develop scope and procedures for external threat management teams

Group Manager - IT Request

Confidential

Responsibilities:

• Regional management responsibilities wif 4 direct reports and 2 co-direct reports wifin a global team of approx 25 people
• Provided regular feedback and career guidance to each direct report during one to one meetings and performed year-end performance summary and communication
• Worked in collaboration wif global management team to define projects and initiatives for the year
• Proposed and implemented process change through the groups change management procedures
• Met regularly wif key clients across the different business units to ensure client satisfaction, to find out about current and future trends wifin their space and to keep them informed of changes wifin ITRFD
• Reported team metrics, trends and cases of interest up to senior management for review
• Ensured that all requests for data had proper authorization and that the scope was reasonable given the nature of the request
• Worked closely wif key clients to consult on how best to design a request for the collection of data based on the legal or regulatory requirements of the request
• Worked closely wif other IT groups throughout the firm to gather data as requested by the clients
• Ensured that cases were managed efficiently and to a high standard of quality at all times
• Administered, updated and maintained the group’s main database tool, Archer, to ensure that it was working properly and that the audit trail for all requests was properly preserved
• Analyzed metrics to evaluate team performance, client trends and forecast resource needs
• Performed quarterly audit reviews across the multiple systems used by the group to ensure that all entitlements were properly updated
• Continual review and analysis of processes and procedures to identify possible improvement area
• Worked closely wif the documentation team to ensure that all process and procedures were properly documented in the teams’ Twiki Runbook, and that any procedural changes were updated accordingly

Confidential

IT Consultant

Responsibilities:

• Project coordination of restores requests from Legal and Compliance Division
• Assigned work orders to technicians for restores through Remedy
• Provided Windows NT, 98, 2000 & XP desktop, laptop, and phone support
• Performed restores and backups using Veritas Net Backup, ArcServe 6.x, Backup Exec, & NT Backup
• Recovered email and IM’s wif KVS and Tumbleweed
• Built desktops wif Windows NT, Windows 2000 and Windows XP via network and CD install Merge, catalog, and restore user mailboxes by creating .pst files from servers backed up on DLT/SDLT and DAT tapes using Microsoft Exchange 5.5 & 5.0, NT Backup utility, ARCserve 6.x, Backup Exec, and Exmerge on NT servers
• Utilized troubleshooting skills to resolve issues and error codes in the Exchange environment using Microsoft Technet for solutions
• Remotely monitored job status through the use of VNC, Remote Desktop utility, and PCanywhere
• Edited registry keys as needed to repair the information store in Exchange 5.0 & 5.5
• Performed Stop and start services as needed for information store, directory services and system attendant
• Assisted in the set up of the private LAN consisting of NT servers wif the PDC/BDC running DHCP, WINS, DNS, & file and print services
• Rebuilt Exchange 5.5 on servers as needed
• Burned. pst’s onto CD for investigations for the legal compliance division

Confidential

IT Consultant

Responsibilities:

• Provided Windows 98, NT, 2000 & XP desktop and laptop support to over 1200 users in Investment Banking, DCM & ECM divisions
• Provided phone support for applications problems and network connectivity issues as well as issues wif remote connectivity using Cisco VPN
• Provided Windows NT administration support
• Helped to rebuild and support PC’s & laptops during disaster recovery following 9/11/01
• Installed and supported software applications, locally and remotely, including Microsoft Office 97/2000, Outlook 2000, Bloomberg, Palm, Blackberry, Factset, and Visio
• Had to troubleshoot and fix network connectivity issues and application problems
• Managed users’ accounts remotely through the use of Lehman Environment Control System and Powertools
• Tracked and resolved tickets in the help desk queue
• Assisted in building of new IBM ThinkPad laptops wif the Lehman NT ghosted image

TECHNICAL SKILLS

• Project Management (MS Project)
• Resource Management
• Oral and Written Communication
• MS Office Suite
• Data Recovery
• Messaging (Exchange
• Zantaz
• Symantec Enterprise Vault
• Tumbleweed
• SMTP
• MS Mail
• POP3
• IMAP4
• cc:mail
• Telephony)
• Networking (MS NT
• MS Win2k/Win2k3
• XP
• IIS
• RAID Technology
• Check Point
• VPN
• TCP/IP
• DHCP
• DNS
• Terminal Services
• PC Anyware
• VNC
• DameWare
• Hubs
• Switches)