OBJECTIVES

• To apply my technical knowledge and troubleshooting skills in an IT environment for the benefit of the customers while being challenged with new technologies promoting intellectual growth.

TECHNICAL SKILLS

• Microsoft Office 2000
• Blackberry client 4.1 4.2 4.5; Blackberry Enterprise Server 3.5 4.0
• 4.1; Exchange Server 5. 2007 and 2010
• Windows 7(32/64 bit)
• Vista
• XP(32/64 bit) 2000
• NT4;
• Windows Server 2012 R2
• Windows Server 2008 R2
• Windows Server 2003(32/64 bit)
• Server 2000; WSUS
• SCCM 2012 R2 and Altiris(Limited);
• VB Scripting;
• GOOD Technologies(Server and Client); iPAD;
• Android;
• Windows 8 Phone(Limited);
• Applix;
• TrackIT
• Remedy
• PC Anywhere
• LogMeIn;
• Adobe CS
• TCP/IP
• IPX/SPX

PROFESSIONAL EXPERIENCE

Lead Desktop Engineer

Confidential

Responsibilities:

• Set Desktop standards in a cross platform Environment of about 5000 client computers.
• Supervised a team of four Engineers managing over 20 projects.
• Supervised the provision of Tier 3 support to all teams.
• Propose, develop and execute Implementation plans for various Projects
• Established and enforced documentation for Standards of Operations.
• Reviewed all Operational SOP’s.
• Trained staff in uses and application of various troubleshooting and implementation techniques.
• Established a common software Library with associated documentation.
• Proposed and implemented process standards for Desktop.
• Developed, proposed and supervised the implementation of USGCB.
• Set Schema for Desktop Computer objects and User accounts.
• Performed SCCM upgrade from 2012 R2 to 1606
• Developed and Implemented Windows Patching Program including extranet patching.
• Performed AD delegations to establish role based least privilege user model.
• Assess, propose and manage application of security standards for Desktops.
• Set application delivery standards to Desktops, using vbs, PowerShell and CMD files via SCCM.
• Designed and implemented Active Directory Structure for Desktops.
• Designed and implemented Print server (2012 R2) for the Enterprise.
• Managed and Implemented Trend Micro as standard desktop virus client.
• Assisted in the consolidation of several domains.
• Developed, proposed and implemented Hipaa compliance computer standards
• Developed plan and implemented Microsoft POP/SLAM.
• Set standards for Windows 10 Beta Project.

System Administrator

Confidential

Responsibilities:

• Built base Windows 7 Image and established imaging procedures using Ghost 14.
• Corrected and established Active Directory Schema
• Corrected DHCP configuration
• Corrected DNS configuration issues
• Corrected file share configuration and security issues.
• Assigned permissions to files shares, printers, RightFax and Exchange 2010 for users and application clusters.
• Created, tested and implemented scripts and packages to load software on workstations. Upgraded logon script from bat files to wScript.
• Built, configured and rolled out WSUS for Windows 7 and XP using GPO and Server 2008 platform.
• Built and piloted upgrade path for Symantec Endpoint Protection Manager and clients from v11 to v12. Designed, ordered and configured audio visual center for distance presentations using Webex. Performed routine break/fix of desktop hardware and software.

Desktop Engineer

Confidential

Responsibilities:

• Provide support directly to Secretary of Education and immediate staff for IT issues.
• Acted as building lead for headquarters building of The Department of Education managing 5 technicians.
• Develop, implement and document installation procedures.
• Provide support for mobile technologies including ActiveSync, Blackberry Enterprise Server, GOOD Technologies and McAfee EMM server.
• Install and document procedures for SAS, SPSS, STATA, develop and document Active Directory procedures and other custom applications in an enterprise environment.
• Act as an escalation point for tier 2 issues and work with Engineering, Network, Mail or other appropriate team to resolve issue.
• Diagnose and assist in the resolution of web site access issues pertaining to USGCB settings, Firewall rules and/or content filter rules.
• Corrected Packages, field tested pushes, performed software testing for Windows 7 Migration, Interfaced with vendors and reviewed white papers to provide resolution for Windows 7 Migration issues.
• Corrected account permissions (workstation and domain), run client traces and various other troubleshooting and corrective techniques.

Technical Consultant

Confidential

Responsibilities:

• Deployed Microsoft Vista, XP and Windows 2000 with office 2007, 2003 and 2000 in a large government environment. Supervised team of 5 Desktop Technicians.
• Fixed daily high level issues with desktops, provided service to the Office of Secretary, political appointees and regular staff for tier 2/3 issues.
• Provisioned, upgraded and deployed both AT&T and Verizon Blackberry for senior staff.
• Diagnosed and resolved various Blackberry issues, halped establish SOP’s and provided advice to coworkers on resolution to complex issues.
• Performed troubleshooting, resolution and documentation of software compatibility issues due to operating system upgrade from Windows 2000 to Vista.

Senior Technical Consultant

Confidential

Responsibilities:

• Supported corporate office as well as DHHS.
• Built and managed file shares, print servers and desktops in a 40 user environment.
• Built, configured and maintained Server 2003 A.D. and Exchange 2007 accounts for small corporate enterprise, installed custom apps on Server 2003.
• Configured Router and firewall for proper application and services routing for a small server cluster.
• Established and documented account schema and scripts with Windows Server 2003 SBS and Exchange 2003.
• Managed file shares for purposes of storing and refreshing classroom files and programs, deployed software using scripts and performed patches utilizing WSUS.
• Wrote miscellaneous programs to load, manage and gather report data from web cluster running Microsoft Server 2003 and Sequel 2000.
• Maintained, developed and deployed websites using html, asp and WebDNA on Linux and Windows based web servers, evaluated, ordered and installed ssl certificates on a web cluster.
• Configured, installed, maintained and created images for classroom network using Ghostcast server. Supported local government office of 35 users for desktop, printer and audio visual needs.

Desktop Support Technician

Confidential

Responsibilities:

• Acted as Building Lead for the Confidential Building of HHS.
• Created standard image library and documented processes for imaging.
• Resolved various desktop issues from hardware malfunctions to Operating system issues.
• Installed Novell client, blackberry client/server accounts, interfaced with vendors for hardware resolution.
• Implemented Standard operating systems and created SOP’s for installations.
• Handled tier 3 responses and escalations for desktop.
• Provided direct support to Surgeon General and the Deputy Surgeon General.
• Provided frontline support for virus response including diagnostics and resolution of new strains of virus. Researched and resolved software integration issues and unique application installation and configuration for one of kind applications in a non - standard environment.

Desktop Support Technician

Confidential

Responsibilities:

• Resolved client issues dat could not be solved via telephone support.
• Installed Novell client, patches, Tivoli and other programs such as Adobe, citrix, proprietary programs, scanners, printer drivers, Outlook support, desktop networking issues and other associated Tier 2 activities.
• Performed upgrades from Windows xx to Windows XP.

Desktop Support Technician

Confidential

Responsibilities:

• Managed hardware upgrade project for 1000+ users.
• Installed new laptop and desktop hardware for 150 users.
• Resolved tier 3 software issues relating to hardware/software migration.
• Researched and mitigated software issues for Windows 2000 migration.
• Resolved trouble tickets for miscellaneous hardware and software repairs.
• Supervised vendor installation of 67 HP network printers and multi-function devices, analyzed and repaired problems as needed.
• Installed and configured Blackberry handhelds.
• Repaired and re-imaged Desktops for redeployment, resale and lease end.
• Moved Desktops from office to office.
• Fixed assorted problems associated with company move.
• Installed new hardware and software as requested.

GIS Consultant

Confidential

Responsibilities:

• Maintained and secured a Windows 2000 Network.
• Created web sites and Data connections to access, SQL and Smallworld.
• Supported local users with Desktop issues.
• Installed, configured and imaged all available Windows Operating systems for Software installation testing.
• Designed, developed and packaged a database converter tool using Visual Basic.
• Developed, developed and packaged a tree management program using Visual Basic.
• Developed an Internet based GIS viewing program with ASP, JavaScript and active x controllers.
• Developed a tracking program using standard Windows 2000 server protocols and GPS ocx.