TECHNICAL SKILLS

• Dell PowerEdge Server 2900
• R700
• M - series
• HPProLiant/BladeserversDL
• MLGen1- Gen10
• 3par Storage tape libraries
• ArubaWireless Access Point
• MS office 97/200/2007/2010
• Cisco routers
• HP switches
• Raid
• Active Directory
• DNS
• DHCP
• WINS
• MeetSlAs

PROFESSIONAL EXPERIENCE

Confidential

Field Data center Server Engineer

Responsibilities:

• PerformProLiantServer installations, reinstallations, maintenance, and repairs on Customer equipment & Configure system hardware, software and network components
• Profound skills in working on multiple projects independently
• Provide break-fix reactive support and installation for low-end/mid-end and high-end servers & storage products
• Maintain and service data center hardware equipment (primarily mid to high-end servers and other storage devices
• Provide top-notch service tocustomers to ensure 100% customer loyalty
• Understand and Practice pro-active service methodology & assist sales teams with service leads
• Demonstrate professional work behavior by following Service Standards and Success factors.Complies with departmental organizational policies and procedures and adheres to external agency requirements.

Confidential, Stamford,CT

Computer Operator/ Desktop Support

Responsibilities:

• Respondto systems alerts for potential hardware and softwareproblems, triaging issue
• Use BMC Remedy ticketing 7.5 systems to track and monitoring issues on a daily basis
• Monitor and maintain the health of infrastructure components (servers, storage, data circuits, computing environment, applications, Interfaces) supportingthe Hospital’s environment
• Perform administrative tasks as necessary to resolve problems or maintain availability
• Assist with monthly desktop and server OS and application patching and upgrades
• Troubleshoot HPlaptop & Desktops, software, HP/Xerox/Datamaxpritnersetc..
• Provide on-site support for Help Deskissues relatedto hardware, OS, peripherals and telephones
• Provide technicalassistance to projects as assigned
• Use Ghost to build machines and Altiris to deploy software
• SupportingCustomer Service project activities aimed at improving our procedures and processes as well as anticipating our user’s needs
• Achieving standardsin quality and productivity of software request management, including responsiveness, fulfillment time, & satisfaction
• Performother related duties as assigned or requested in order to maintain a high level of service
• Completerequired continuous training and education, including department specific requirements
• Demonstrate professionalwork behavior by following Service Standards and Success factors.Complies with departmental organizational policies and procedures and adheres to external agency requirements.

Confidential, Stamford, CT

IT Analyst

Responsibilities:

• Built& troubleshoot Hardware/Software on a windows PC environment partly using Ghost 11.5
• ProvidedCustomer Support andresolvedtechnical issues that originate by telephone, voice mail, e-mails
• ConfiguredBlackberry RIM Devicesfor new& existing users
• Ability to work independently, manages multiple projects, represent oneself in a professional manner and have a strong attention to details
• Active Directory to unlock and reset user’s password and give user’s access rights
• ApplyPC Anywheresoftware to troubleshoot users remotely
• Set up Check Point VPN for offsite users ‘ assistance as needed
• SAP configuring /installs and administrating
• Troubleshoot and maintain networked and stand alone printer devices
• Assistedusers in Citrix web related application errors and connection issues
• Troubleshoot Viruses & spyware attack by implementing different source of tools
• Shown flexibilityto work during an occasional weekendand reachable by Blackberry
• Managedservice performance, monitor service levels and ensure teams meet agreed
• Improvementof Helpdesk standards and effectively managing peaks and troughs in workloads
• During weekly catch-ups with manager, propose ideas and recommendations
• Trained newtechnical consultants accordingly to our platform
• Workedclosely with any new projects, ensuring that the Help Desk is represented and understand the involvement and impact to the Help Desk after go live

Confidential, Stamford, CT

IT Analyst/Network admin/Helpdesk

Responsibilities:

• Providedhigh level Executive support to 50+ users onsite and 10+ offsite
• Monitoreddaily our servers and backup performances using Op manager & Netback up
• Use Active Directory to unlock and reset user’s password and give user’s access rights etc...
• Built& troubleshoot Hardware/Software on a windows PC environment partly using Acronis
• Set up Blackberries & Treo’s account on win 2003 Enterprise Server & setup their mail profile on the device than troubleshoot occurring issues
• Maintainedmail exchange and file server daily/weekly/monthly & weekend backup than coordinate a rotating schedule with Iron Mountain Storage to pickup and drop off tape offsite
• Providedtraining class to users on how to log in remotely and access emails and files remotely through Citrix or via VPN network
• Recordedall incidents request for all users with an interface Helpdesk software tracking system and perform maintenance upgrade and update on all the HP Printers
• Set up new user’s phone usingAltiware/Altiserv5.0A administrator on win 2003 server stand edition and create ADT security access code for all onsite users for full access to our building

Confidential, Shelton, CT

Desktop Support

Responsibilities:

• Active Directory to unlock and reset user’s password and give user’s access rights
• Use ALTIRIS Agent tobuiltnew image, deploy software, on Dell & HP PC
• TroubleshootTCPIP/DHCP on Cisco IP Phone and Network Port/jack configuration/subnet and switches
• Remote office assistant is used to remotely connect to user’s PC to troubleshoot.
• ProvidedCustomer Support and resolves technical issues that originate by telephone, voice mail, e-mail & web ticketing.
• Recordedall incidents in problem tracking system, interface with appropriate technical personnel for user problems using ServiceCenter (Peregrine)
• Configuredand set up Blackberriesmodel 7510& 7100I with Outlook running exchange.

Confidential, Norwalk, CT

Helpdesk/Desktop Support

Responsibilities:

• Provide Customer Support and resolves technical issues that originate by telephone, voice mail, e-mail & web ticketing.
• SAP configuring /installs and administrating
• Record all incidents in problem tracking system, interface with appropriate technical personnel for user problems using Service Center(Peregrine)
• Motivate team player with ability to function independently.Well organized and proactive
• Provide and maintain level 1-4 support for 500+ users on desktops / laptop users on site and remotely
• Monitored data queue and servers performance and failure then troubleshoot if necessary
• Troubleshoot and maintain networked and stand alone printer devices
• Support non - standard apps such asXylinx, Reflections, MPM, Modular Messaging, Business Engine, Citrix, Tac-Trac, Pro-Pricer, Crystal Reports,WinsightOmni-page,Vware&Unigraphics
• Assist with configuration and problem resolution of engineering test sets

Confidential, Greenwich,CT

Desktop Support

Responsibilities:

• Built Dell & Compaq desktop/ notebook using Symantec GhostVer7.5
• Troubleshoot hardware/ software issues remotely and desk side
• Quick problem solver in fast paced environment and provide high level executive support
• Motivated team player with ability to function independently.Well organized and proactive
• Providedand maintainedlevel 1-4 support for 1,000+ users on desktops / laptop users on site and remotely
• Monitored data queue and servers performance and failure then troubleshoot if necessary
• Installedprinters remotely and set up desktop/laptop for wireless access
• Excellent interpersonal skills with the ability to interact with technical and non-tech Staff
• Configured SAP login password and outlook email for each users
• Strong focus on Customer Service with strong oral and written skills.

Confidential, Stamford CT

Lead Hardware Technician for Sales Traders

Responsibilities:

• Repaired Dell/IBM/Compaq PC
• Troubleshoot hardware/software and supported 1000+traders & high executives at a timely manner

Confidential, Stamford, CT

System Engineer

Responsibilities:

• Migration Win2000Rollout Using Ghost 6
• Built, repaired & upgraded Desktop/Laptop

Confidential

LAN Support/Helpdesk Administrator

Responsibilities:

• Upgraded and repaired IBM/ Dell Desktop/Laptop machines
• Monitored NT4.0 proxy server and troubleshoot VPN connections issues
• Troubleshoot Outlook Exchange & Migration Rollout and provided phone support to users on/off site. Assigned a cell/pager for 24 hours emergency support calls
• Maintained DHCP, DNS, TCPIP routers protocols and a backup server
• SAP configured /installed and administrator the software
• Set-up NT users account and gave security access to share files on the network.
• Installed & configured SMS Server 2.0 Created users/global account for remote control and scripting. Deployed SMS software packages for automate distribution
• Analyzed and reported on data in the SMS database using queries

Confidential, Fairfield, CT

Technical Support/NT Administrator/Promoted to Team Lead

Responsibilities:

• Supervised as Team Lead and provided high intense level support to 400 staffs
• Built, repaired, upgraded Desktop/Laptop PC and supported hardware /software on site and remotely
• SMS Admin and wrote scripts to install software remotely
• Provided ways to improve the service to the business groups
• Managed service performance, monitor service levels and ensure teams meet agreed
• Managed all team schedules and workloads on a day to day basis
• Monitored (randomly) end-user issues, responses and resolution rates to track patterns
• Managed escalation queue, identify and track issues and determine severity level. First point of contact for all escalations
• Via monthly team meetings and monthly one to one review sessions, review and agree any required corrective action against those objectives.