Desktop Engineer Resume

SUMMARY:

IT Systems Engineer with 8+ years of professional experience in client support and engineering. Expert at working with businesses to create solutions designed to increase productivity and streamline support efforts. Also experienced in managing teams, designing and executing software upgrades and PC rollouts and refreshes.

SKILLS SUMMARY:

EXPERIENCE:

Confidential

Desktop Engineer

Responsibilities:

Created the Enterprise Gold Image and deployment task sequence for the company s migration from Windows 7 to Windows 10.
Designed Windows In - Place Upgrade option for clients not replaced during refresh cycle.
Created the Project plan and documented the strategy for Windows 10 Migration / SCCM Upgrade / Office 2016 projects.
Set goals and timelines for project teams, collected project information and provided information to managers and stakeholders on status and progress.

Confidential

Solutions Architect

Responsibilities:

Designed and implemented Microsoft SCCM demo environment for use with sales meetings and team testing.
Created documentation to strategize PC Rollouts and the designing of enterprise infrastructure for End user computing environments.
Performed infrastructure support and advanced troubleshooting for Confidential partners.
Conducted Windows 10 Pilot programs structured to educate enterprise partners on new technology infrastructure offerings.

Confidential

Client Computing Engineer

Responsibilities:

Worked with business partners to develop client - computing solutions that were efficient, affordable and in-line with business objectives.
Launched initial pilot of Microsoft technologies (Surface Pro 3) into the environment and ultimate set-up the hardware-testing program at the company.
Designed and implemented Windows 10 Migration; designing project plan, created necessary infrastructure, documented deployment strategy and hired and managed project team. Achieving project goal of deploying 700 PC across 70 sites in 6 months.
Created policies and procedures around documentation, SLA's and release of technologies for and by the Client Engineering team.

Confidential

IT Consultant

Responsibilities:

Implemented PC rollouts, software and network upgrades and server racking and stacking. Also performed end user support and customer service.
Facilitated client backup, monitoring, and support of backup devices.
Designed and implemented client - side solutions for small businesses, working directly with the client to determine objectives and create deliverables to increase employee performance at reasonable cost to the business.
Performed site visits to ensure the healthy operation of client and server infrastructure.

Confidential

IT Consultant

Responsibilities:

Developed and implemented plans for the coordination of training and PC deployment rooms.
Performed quality control for desktop engineering team; ensuring that all images met IT standards and the needs of the assorted business teams.
Responsible for the coordination, configuration and deployment of PC's for field sales teams.

Confidential

IT Consultant

Responsibilities:

Responsible for the management and implementation of the Windows 7 migration project.
Created detailed technical documents illustrating build, deployment and support processes at multiple locations.
Performed basic desktop support duties (IMAC, configuration, service requests) on an as needed basis.

Confidential

Infrastructure Analyst

Responsibilities:

Architected and implemented TDA ITAM program: processes and procedures for tracking, managing and analyzing configuration and financial data for company software and hardware assets throughout the product lifecycle.
Managed Remedy Atrium IT Asset Management console: managing assets and providing reporting for IT Management.
Designed and implemented infrastructure applications used for asset tracking and Incident/ Service Management.

Confidential

Desk Side Services Technician

Responsibilities:

Managed client support services during IT transition between Managed Service Providers at two location: providing client PC support.
Performed hardware inventories and performed asset management functions.
Drafted documentation for various site procedures and trained newly incoming support staff on procedures, environment and customer expectations

Confidential

Desktop Support Analyst

Responsibilities:

Served as primary point of contact for support calls coming into US Service Desk, providing Tier 2 support, 24/7 x 365 for 1000+
Implemented programs introducing and integrating Apple products to the client community and with the Windows environment. Also performed VIP support.
Established pc build process and managed PC Migration to Windows 7.

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