Help Desk Support Resume Farmingdale, NY - Hire IT People

SUMMARY

My objective is to obtain a position where I can maximize my technical and managerial skills and increase the company’s efficiency utilizing my Data Analysis, Project Management, Application Development, and Training skills.
I am a dedicated hands - on and effective programmer, utilizing proven methods and cutting-edge technology to successfully cut costs, streamline operations, and increase productivity. Diversity gained in working with Healthcare, Banking, Warehousing, and Publishing, programming for following departments: Finance, Billing, Direct Mail, Human Resources, and Computer Operations. My technical and business exposure allows me to collaborate effectively between the IT Department, Business units and stakeholders.
Lead the replacement and parallel testing of the main Healthcare application. Create intuitive Revenue Cycle applications and reports that saved a company $4 million. Upgrade applications from DOS base screens to GUI’s that are more functional for the end user.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Help Desk Support

Confidential, Farmingdale, NY

Responsibilities:

Support Radiology applications (trouble shoot application errors, restore images, and upload images to the web portal).
Assist Patients and referring doctors on the use of the web portal (create/access accounts, accessing data).
Hardware trouble shooting.
Assist in the implementation of Horizon homecare software duties include:
Perform Data Mining from legacy system and conduct data cleansing to insure high confidence and data integrity is being passed to the new McKesson system.
Teach Back Office and end users on the use of hardware and software both in an individual and class room environment.
Modify and enhance programs using COBOL.
Create programs utilizing VBScript/Java/HTML using browser UI to automate tedious operational procedures.
Analyze and rewrite computer software to meet today’s standards.
Create reports utilizing PCL and convert to TIFF or PDF files via utilities.

Confidential, Brooklyn, NY

Director / Software Implementation Specialist

Responsibilities:

Primary point of contact and overall account owner, maintain effective working relationships with stakeholders.
Implementation and maintenance of new McKesson Horizon home care system utilizing remote laptops.
Resolve software issues and software synchronization with the EMR system.
Utilizing MS-SQL and SSMS with McKesson software create Crystal reports and run queries to fix or load tables.
Escalate problems to appropriate vendors, keep track of progress.
Belong to the Implementation Software and Professional Advisory Committees.

Confidential ., Hicksville, NY

Director / Programmer

Responsibilities:

Create application to keep track of doctors’ orders and generate reports utilizing MS Access.
Create financial applications and reports utilizing COBOL.
Create a remit application to verify money received from Medicare and was able to recoup $4 million dollars.
Maintenance of the GLMI Ubiquity home care systems re-index database and install upgrades.
Document processes, guidelines and policies of the IT Department.
Primary point of contact and overall account owner, maintain effective working relationships with stakeholders.
Escalate problems to appropriate vendors, keep track of progress.
Capacity planning to insure proper operations of all systems in a multi-location environment.
Help Desk Support: Staff training, Hardware, Software and Network troubleshooting.