Help Desk Technician Resume Profile

OBJECTIVE

To acquire a support position where I can apply my strengths and experience in order to assist my team enhance my knowledge and expertise and make a positive and profitable contribution to the company.

PROFESSIONAL EXPERIENCE

Confidential

Answered screened and processed emergency and non-emergency calls
Maintained competency and certification in computer aided dispatch and Pro-QA medical questionnaire software

Remote Pilot Operator

Confidential

Assisted in the training and certification of air traffic controllers at the Washington Center Air
Traffic Control Facility
Trained new remote pilots and developmental air traffic controllers using the simulation system

Solution Specialist I

Confidential

Aided cable subscribers by providing resolutions to hardware issues involving computers laptops mobile devices cable modems and networking components Aided cable subscribers by providing resolutions to software issues involving browsers email clients DNS TCP/IP proxy and wireless connectivity Reported service disruptions to engineering and provided updated disruption information to subscribers

ESC Consultant

Confidential

Assisted students and parents with financial aid questions forms and requests regarding loans grants and scholarships for Arizona State University
Provided software support to college staff and faculty involving Active Directory log-on rights and password resets email and productivity software
Provided hardware support to college staff and faculty involving printers overhead projectors and touch screen displays

Non-Certified Instructor

Confidential

Supervised seventeen remote pilot operators
Trained and certified new remote pilots using simulation system and in the recording and playback of training scenarios
Created the training department touch screen information page
Developed and maintained training manuals area guides and tests
Lead training scenario development of two high profile projects

Remote Pilot Operator

Confidential

Assisted in the training and certification of air traffic controllers at the Potomac Consolidated TRACON
Created revised and tracked user completion of training scenarios
Handled recording and playback of training scenarios

Assembly Technician

Top Dog Services Confidential
Assembly and delivery of items for Lowes Home Depot Dicks and Sports Authority stores

Backroom Associate

Confidential

Maintained stockroom for local Target stores

Help Desk Technician

Confidential

Resolved technical issues involving desktop applications and network connectivity for Bellsouth employees
Assisted Bellsouth employees with password resets to access web application

Desktop Administrator

Confidential

Installation repair and removal of desktop/laptop computers monitors and printers/scanner/fax machines at all Atlanta offices.
Provided technical support via phone and email involving hardware and software issues to branch offices and work from home employees
Assisted in the maintenance and replacement of the network and exchange servers and functioned as the backup network administrator
Revised and administered the company website

Help Desk Professional

Confidential

Supported DHL customers involving installation and removal of shipping software as well as assistance in creating orders and printing invoices
Supported Ralph Lauren Polo employees involving point of sale printers
Supported CIBA Vision employees involving email and company desktop applications
Assisted Farmers Insurance customers with account password resets

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship