SUMMARY

• Completed training and proficient in Citrix Winframe Metaframe XP, Presentation Server MPS 3.0\CPS 4.0, Xenapp 6.5, Provisioning Server, Windows 2000\2003, Windows XP Professional Edition, Windows 7, Windows Server 2008, 2008 R2, Windows Registry advance configuration and enhancement with the use of Regedit and Regedt32 tools, VMware GSX 3, Microsoft SMS 2003, Microsoft MOM 2005, Microsoft SQL 2005, IIS 6.0, WinInstall \ WinBatch, and VBScript usage in Windows Shell Scripting and Windows Scripting Host environments, .NET platforms and utilization, Symantec Ghost cloning software, LDAP and HTML. Proficient with Vbscript, WMI, ADSI, Scripting Runtime, WSH and Citrix’s MFCOM

PROFESSIONAL EXPERIENCE

Confidential

VDI Administrator

Responsibilities:

• Perform day to day level 3 support on all global, 20,000+ VDIs (Windows 7 and Windows 10) with PvD, environment.
• Troubleshoot and address all VDI registration issues. (L3+ support)
• Troubleshoot and address all user connectivity issues to their VDI, both internal and external to Storefront. (L3+ support)
• Troubleshoot and address all VDI performance issues. (L3+ support)
• Troubleshoot and address all application issues on the VDI. (L3+ support)
• Troubleshoot and address all single sign on (SSO) issues and applications delivered to the VDI via Citrix Receiver. (L3+ support)
• Take part in all high profile major outages (MIs: Major Incidences) to quickly resolve lessen business impact. (L3+ support)
• Implement and support Unidesk Application Layering.
• Troubleshoot and address all PVS vDisk issues. (L3+ support)
• Troubleshoot and address all PVD issues. (L3+ support)
• Troubleshoot and address all Storefront issues. (L3+ support)
• Troubleshoot and address all DDCs issues (Xendesktop and Xenapp) (L3+ support)
• Use Edgesight, Director and Powershell to gain more insight into complex issues
• Use Liquidware Strausphere to gain more insight into complex issues.
• Use CDF traces, Citrix Scout and Wireshark to gain more insight into complex issues.
• Perform all monthly application and Windows updates on PVS vDisk.
• Suggest improvements for existing issues.
• Create SOP documents for addressing\troubleshooting issues.
• Use PowerShell to pull reports\data as needed, as well as for troubleshooting purposes.
• Participate in the design of the new Xendesktop\Xenapp 7.13 environment using Windows 10.
• Participate in the new remote access solution Citrix Netscalers. (GSLB)
• Participate in the new DR design.
• Mentor new VDI administrators.

Confidential

Citrix Architect

Responsibilities:

• Work closely with application owners to install\re - engineer applications to work in a multi user Citrix environment.
• Troubleshoot and address complex performance issues in a global Citrix environment.
• Troubleshoot and address all internal and external connectivity issues.
• Troubleshoot and address all Xenapp server issues.
• Troubleshoot and address all Citrix printer and printing issues.
• Use Edgesight, Director and Powershell to gain more insight into complex issues.
• Use CDF traces, Citrix Scout and Wireshark to gain more insight into complex issues.
• Implemented Citrix best practices where not applied.
• Optimize Citrix servers wehere not applied
• Design and implemented an isolated environment within Avon’s internal network to protect credit card transactions. (PCI)
• Implemented AppSense to to configure Xenapp and Xendesktop user profiles using Environment Manger.
• Control user profile size by streamlining user profiles using AppSense Environment Manger.
• Implemented application and desktop lockdown by pushing restrictive settings via Environment Manager.
• Distribute user application and user settings to Xenapp servers via AppSense Management Center.
• Implemented AppSense Personalization server to capture user specific settings.
• Implemented POC for AppSense Application and Performance managers.
• Implemented QA design for AppSense Application and Performance managers.
• Implemented and support Horizon View.
• Implemented and support App Volumes.
• Implemented and support Unidesk Application Layering.
• Use AppDNA for application migration.
• Design and implemented a new XenApp\XenDesktop 7.6 infrastructure.
• Design and implemented Citrix Provisioning Server (PVS) 7.6.
• Migrated applications from the old Citrix farm to the new 7.6 farm.
• Address all current application issues from day one.
• Day to day administration of Avon’s Global Citrix infrastructure

Confidential

Citrix Architect

Responsibilities:

• Designed a new XenApp 6.5 Farm to consolidate 5 existing legacy Citrix farms into one. This includes, but is not limited to:
• Troubleshoot and address all Xenapp connectivity issues.
• Troubleshoot and address all application issues on Xenapp.
• Troubleshoot and address all printing and printer issues connecting to Xenapp.
• Building new Windows 2008 R2 servers for the Farm
• Designing a new Active Directory structure for the 6.5 Farm
• Use AppDNA for application migration.
• Creating new GPOs for implementing Citrix recommended optimization settings for Windows 2008 R2 servers
• Creating GPOs for locking down servers for both published desktops and applications
• Implementing Citrix polices according to Citrix’s best practices, as a base foundation
• Re-engineering applications to work in the new XenApp 6.5 environment
• Built Storefront servers (POC) to demonstrate changes compared to Web Interface 5.4 and to convince upper management StoreFront 2.6 is the way to go
• Implemented a PVS POC in hopes of providing Arrow with a more efficient and quicker way of creating and updating XenApp servers
• Created a XenDesktop\XenApp 7.6 POC

Confidential

11/2014Citrix Architect

• Day to day level 3 administration of a complex XenApp (6.5), Xendesktop (5.6), PVS (6.1), VMWare (version 5) and Netscaler 10 environment
• Address all application access and performance issues
• Address printing issues as well as configure Citrix policies to enhance and address user experience issues. Re­engineer applications to work in a Citrix XenApp 6.5 environment
• Troubleshoot and address all Xendesktop issues, as well as profile related issues
• Create load balancing virtual servers and configure VIPs, Services and Servers upon request on the Netscaler
• Create requested remote access point with Netscaler Gateway
• Implement Netscaler policies when needed
• Designed a new deployment of XenApp\Xendesktop 7.5\7.6 running on Windows 2012 R2 which includes creating delivery groups, choosing appropriate machine catalogs and optimal VDI
• This includes hosted shared, streamed VHD and hosted VDI; testing Xenserver as an alternative to VMWare for the Xendesktop VDI

Confidential

Citrix Architect

Responsibilities:

• Migrate the existing Citrix-based policies, approximately (12) policies, to AD-based group policies
• Following the migration, validate that the Microsoft-based policies are working accordingly
• Work with Confidential to identify various session idle timeout settings
• Create policies as per Citrix article CTX126775 for the various session idle timeout settings
• Filter the policies based on groups
• Validate the policies for the various groups
• Package the Citrix Receiver 3.X for delivery via Confidential ’s SCCM environment
• Create a group policy for the Citrix Receiver address
• Deploy the Citrix Receiver and GPO for the pilot set of users (maximum of 50 users)
• Verify Citrix XenApp access along with SSO to the Citrix XenApp farm
• Deployment of the Citrix Receiver is the responsibility of Confidential
• Review preferred zone preference and failover with Confidential ; 4 geographical areas
• Implement zone preference and failover policies for the Citrix XenApp 6.5 environment
• Review printer optimization policies with Confidential
• Based on review, implement Citrix printer optimization policies for all regions
• Verify printing optimization

Confidential

Senior Citrix Engineer

Responsibilities:

• Design, implement and configure new Xenapp 6.5 farm on Windows 2008 R2 Servers. Configure and implement all GPOs to lock down published desktop. Re-engineer applications to work within the Xenapp environment.
• Design, configure and implement Citrix’s latest version of Provisioning Server. Optimize all componenets to work in a VMWare environment.
• Optimize existing Citrix Presentation Server 4.0 farm and migrated Citrix Metaframe XP Feature Release 3 to Citrix Presentation 4.0 Farm. Updated all Citrix WebInterface servers from 4.2 to 4.5. Currently testing Citrix WebInterface version 4.6.
• Updated client deployment of Citrix client version 9 to version 10 and eventually to version 10.1. Designed, configured and implemented a totally new Citrix Presentation Server 4.5. Currently publishing all applications from Citrix Presentation 4.0 in Citrix Presentation 4.5.
• Install and configure Citrix Edgesight Server 4.5. Install and configure Citrix Password Manager 4.5. Tweaked and used Citrix Application Isolation Environment (AIE) to make in-house applications work in the new Citrix 4.5 farm. Extensive use of VBscript to script environment for certain applications to work.
• Worked with security team to implement Logon Points on Citrix Netscaler with Citrix Advance Access Control. Setup all Citrix policies including special printing policies to enhance printing from anywhere at anytime.
• Created an Active Directory Organization Unit (OU) specially for Citrix. Enabled Loopback Processing, created and implemented Group Policy Objects (GPOs) to completely lock down a Telecommuting Desktop for UN users globally. The goal of this desktop is to provide access anytime from anywhere in a pandemic situation. The new Citrix 4.5 farm is design with the ability to handle 2000 users concurrent Worldwide.
• Implemented and configured Flex Profiles as a profile handling solution. Install, configure and publish applications like, Nucleus (web base application), Swift, Opics, Office 2003, Dreamweaver, Service Center just to name a few.
• Use AppDNA for application migration.
• Currently testing Citrix Streaming component as an option for some applications for users in Rome. Used a VBscript (and MFCOM) previously created by me to migrate the Citrix Access datastore to SQL.
• Created a number of VBscript\MFCOM scripts to do many daily tasks pertaining to Citrix. Design, configure and implemented Citrix Provisioning Server, versions 4.5, 5.1 and 5.6.
• Created vDisk (both stand alone and VMware virtual machines) and implemented all vDisk updates on both. Troubleshoot all Provisioning Server issues.
• Troubleshoot and address all Citrix connectivity issues both internal and external.
• Troubleshoot and address all application performance issues in the Citrix environment.
• Troubleshoot and address all global Citrix issues.
• Design, configure and implemented streaming applications to both Xenapp servers as well as desktops.

Confidential

Senior Citrix Engineer

Responsibilities:

• Optimize existing Citrix Presentation 4.0 architecture. Design, install and configured Citrix Edgesight Sever 4.2. Design, install, configure, test and implemented Ardence vDisk (A Citrix Compamy) and created a Citrix farm based on vDisk virtualization. Install, configure and test Citrix Presentation Server 4.5 Beta.
• Setup Citrix Streaming Server, Citrix Profiler and Application profile shares. Tested the new Citrix Streaming server technology. Install, created and configure Application Isolation Environments (AIEs) for legacy applications previously installed in application silos. Wrote a number of MFCOM scripts to manage everyday Citrix administration.
• Migrated Access data store to SQL 2000 and wrote a script to automatically configure all servers in the farm to utilize a new DSN to point to the new data store. Address all Citrix issues escalated up from the helpdesk. Tweak the Registry to make incompatible applications work in the Citrix environment.
• Use Filemon and Regmon to track down application issues as it relates to Citrix.. Created intranet sites for Citrix Web Interface 4.0. Install and created a test lab to test the new Citrix Presentation Server 4.5.
• Created Citrix farm with VMware Server virtual machines. Installed a W2K3 Active Directory for feasibility testing for new department. Used Vbscript with WMI to administer W2K3 Active Directory environment.
• Examine software code with developer to determine why legacy application would not work in Citrix Environment and worked to change code written in Visual Basic in order for the application to work. Resolved all known issues with Citrix.
• Utilize Citrix policies to control data collector communication depending on existing subnet and to control overall Citrix experience.
• Designed and implemented a virtualization Citrix farm solution using VMware GSX.
• Configured and implemented 5 virtual machines on one host all running Citrix CPS 4.0.
• Design, configure and implement AIEs (Application Isolation Environments) for couple applications that were not Citrix\Terminal Server friendly.
• Design, upgrade and implement a upgrade solution for IBM from Citrix Metaframe 1.8 to Citrix Metaframe XPe, MPS 3.0 and MPS 4.0.
• Implemented performance enhancements to the environment by heavily configuring and manipulating the Windows Registry.
• Design and implemented a Windows 2000\2003 Active Directory solution, including the migration of 100s of current users using the ADMT tool.
• Tested and implemented the Hyperion application. Perform day today administration. Setup and monitor the backup of all critical data using Arcserve.

Confidential

Senior Citrix Engineer Designer

Responsibilities:

• Planned, designed and implemented a new Citrix solution for all of Amtrak. Redesigned an exsisting farm that consisted of Metaframe 1.8, Metaframe XPe Feature Release 1, 2 and 3.
• Created a new zone, redesigned and configured one server with such applications as, Fingate, Spear 2000, Chase Insight, Timberline, Cyrstal Reports, Voloviewer, Adobe Acrobat, Synergy, Dameware, SAP, Attachmate, Oracle, Asis, Hyperion, Timesheet Lite, Office 2003, Linkone (catalog software), Peregrine, Debt Lease, Remote Desktop, just to name a few.
• Installed and configured many Citrix clients for connections to the Citrix farm. The main client used was the web client and the Java client.
• Designed, configured and implemented the Java client on a wide scale. This required the installation and configuration of the Java plugins as well the Java 2 Runtime Environment standard Eidtion v1.3.1. All applications were pushed out via the Citrix Web Interface and through an Emergent Online lock down desktop.
• Implemented Citrix Secure Gateway saving Amtrak an estimated two million plus dollars a year. This one server was configured using mirrored drives. The other twenty plus severs were then cloned. The result was a single farm all running Metaframe XPe Feature Release 3, all identical and all load balanced. Configured the STA server, the CSG server and setup the Firewall rules for each server in the farm from the DMZ.
• Support NT4.0 and Windows 2000 Advance server (with Windows 2000\2003 Active Directory) networks in TCP/IP, DHCP, WINS, 100BASETX environments. Was part of design team that tested and implemented Citrix Metaframe XP in a Windows 2000 and 2003 with Active irectory in a partial production environment. This included using both Windows 2000 rofessional as well as Windows XP.
• Installed, tested, configure and troubleshoot HRA's applications on Citrix Metaframe XP servers in a Windows 20002003 environment. Installed all group polices for all users in HRA's domain and created Taskpads for junior administrators through Microsoft Management Console. Took part in initial design of 2000\2003 Active Directory Forest for HRA in both Windows 2000 and 2003 platforms.
• Install and configure a variety of different dedicated servers including PDCs, BDCs, Print Servers, and Application Servers. Create user accounts, home directories, NT profiles, and Kix32 printer logon scripts. Install and configure all network adapter cards with pertinent TCP/IP information.
• Use SmartStart to configure Compaq Servers running Raid 5. Install, configure and optimize all applications for the Application servers. Support for PowerBuilder applications running on multiple NT4.0Windows 2000 Advance servers in a Nortel Networks 100Base TX TCP/IP LAN environment.
• Perform installation and configuration of FileNet client software as well Oracle client on NT4.0 and Windows 2000 workstations. Troubleshooting all types of problems arising from network connections, application errors, client and server connection errors and LAN/WAN connection errors. This was done on this huge network with the aide of PcAnywhere, Terminal ServerClient and VNC for remote sites.
• Member of design team that created and implemented a new Citrix Metaframe farm for HRA in a NT4.0Windows 2000 Advance server environment. This network consists of over 10,000 machines and 100 Citrix Metaframe Compaq servers using NFuse. Configure farm for load balancing. .
• Installed and used Terminal client/server to monitor all Citrix Metaframe farms. Installed all service packs and patches as needed as well as optimize all Citrix servers for maximum performance by manipulating the registry. Address all Citrix related issues across all 200+ sites of Human Resources Administration.
• Participated in the initial stages that installed, tested and troubleshoot HRAs specially developed program (POS, Paperless Office System) in a Citrix Metaframe platform. This program required the installation, testing and troubleshooting many other programs including but not limited to, Filenet, Topaz, Sigplus Signature Capture, Oracle Client and Watermark.
• On a day to day basis I addressed all Citrix issues City wide.

Confidential

Network System Engineer Consultant

Responsibilities:

• The environment comprises of a diverse global WAN with multiple network topologies. These topologies include fast ethernet, token ring and ATM. The network operating systems are also diverse and consist of Citrix Winframe 1.7 servers, Windows NT 4.0 servers, and Novell 4.11 servers.
• Duties include but are not limited to: preparing Intergraph Servers for Citrix Winframe and Windows NT installation. This include installing processors, memory, hard drives and controllers. Initialization of the hard drives are also part of the procedure. Support of systems with TCP Screen Scraping and OLTP BEA Tuxedo interfaces.
• Installing and configuring Citrix Winframe servers, Windows NT servers and a variety of different application softwares (16 and 32 bit), occasionally manipulating registry to make applications work.
• Installing and configuring a variety of different dedicated servers including PDCs, BDCs, Print Servers, and Application Servers.
• Setting up and installing JetDirect cards. Creating user accounts, home directories, NT profiles, and Kix32 printer logon scripts.
• Installing and configuring all network adapter cards with pertinent TCP/IP information.
• Troubleshooting all types of problems arising from network connections, application errors, client and server connection errors and some LAN/WAN connection errors.
• Implementing an original server cloning procedure developed by a team of engineers, of which I was a member.
• Performing server maintenance, such as running chkdsk/F, installing patches and updated service packs.
• Performing assessments (both hardware and software) on targeted computers.
• Designing Builds for the migration of targeted computers to Windows NT 4.0 in a Novell environment.
• Producing detail documentation for the implementation of design Build.
• Creating network installation disks. Automating setup with the use of batch files and the Sysdiff, WinInstall and Ghost utilities.
• Configuring and installing network protocols, including TCP/IP, NetBeui, NWLink (IPX/SPX).
• Configuring and installing communication packages, including Shiva (modem pool), WRQ Reflections. Configuring and installing mail softwares, including Mailview and Openmail.
• Configuring and installing application softwares including, Lotus Notes, Office 95 & 97, Paris, McAfee, Netscape Navigator, Winzip, WinFax, Castelle Faxpress, Folio Builder, IntranetWare Client, Attachmate Extra, Visio Pro.
• Configuring and installation of local and network printers.
• Troubleshooting and upgrading software and hardware.