SUMMARY

• A performance - driven IT professional with demonstrated leadership skills, business acumen & technical industry knowledge
• Looking for work as a Citrix Administrator in order to exercise my experience in the industry for your organization.
• Proven dedication to customer care, flexibility, a positive attitude & the ability to make sound decisions
• Creative problem solver with innovative troubleshooting skills
• More than 25+ years’ experience with hands-on IT infrastructure/network
• Excellent communication & interpersonal skills

TECHNICAL SKILLS

• Remarkable experience with Citrix Administration in small/medium businesses as well as large corporate environments
• Profound knowledge of Citrix Environments, including: Citrix Presentation Server (CPS) 4.0, 4.5, XenApp 5.0, 6.0, 6.5 & XenApp/XenDesktop 7.0 - 7.15. Also, XenServer 6.0 - 7.0, Citrix Provisioning Services (PVS) & Citrix Machine Creation Services (MCS), Citrix User Profile Management (UPM), Web Interface 5.0, Storefront 2.0 - 3.13, License Server 11.0 - 11.14, Single Sign-On, Access Gateway, Secure Gateway
• Versatile in a variety of Hypervisor environment, including: XenServer, VMWare, Hyper-V
• Windows XP - 10, Office 2003 - 2016, Windows Server 2003 - 2016 R2, Microsoft Exchange Server, Hubs, Routers, Switches, Custom Hardware/Software Installation, Customer Service & Troubleshooting, LAN/WAN/Wireless Networking, Active Directory Administration, Group Policy, Desktop Support, Remote Desktop Support, Microsoft RDP (Remote Desktop Connection), VNC, VMware Workstation & Server, McAfee Antivirus, Symantec Endpoint Protection, Microsoft SCCM, VBScript, PowerShell, XML, MSI Creation & Installation, QA Testing

PROFESSIONAL EXPERIENCE

Confidential, Marietta, GA

Citrix Engineer

Responsibilities:

• Perform implementation & operation support for Citrix XenApp 6.5, Citrix XenDesktop 7.1+, Citrix Netscaler, Access Gateway feature, Citrix Streaming technology, Citrix Director, MS Server 2008/12 R2, MS Desktop OS, VMware ESX 5.5+, & Active Directory integrations.
• Responsible for deploying & managing the XenApp & XenDesktop VDI infrastructure. Current environment consists of 3000+ HP Thin Clients in global locations, connecting via Citrix Storefront to backend VDI Hosting Infrastructure
• Responsible for Disaster Recovery solutions as it relates to the Xen Desktop, XenApp Environment by developing & maintaining a library of procedures for disaster recovery documentation.
• Experience with Citrix designs, implementations, maintenance, configurations, & resolve tier III/IV escalated issues for Citrix XenApp, Citrix XenDesktop & Citrix NetScaler.
• Interface with Architect & Citrix Engineers to develop & maintain all build guides, technical schematics, & test plans.
• Execute MS Server builds, installations, establish Group Policies & AD creations.
• Execute MS Desktop OS builds, installations with VDI best practices in mind.
• Provision & maintain servers & desktop via Citrix Provisioning Services (PVS) & Citrix Machine Creation Services (MCS) via XenDesktop
• Support Citrix XenApp Servers, Citrix Netscaler appliance, Citrix Access Gateway policies & configurations, Liquidware Labs Profile Unity & Citrix User Profile Management.
• Utilize Solarwinds Monitoring Tools to monitor, isolate & resolve any Citrix-related issues

Confidential, Norcross, Ga

Citrix Administrator

Responsibilities:

• Responsible for maintaining Citrix 4.5, 6.5 & 7.9 environments consisting of 300+ XenApp virtual servers running on XenServer & Hyper-V platforms
• Migrated applications from 4.5 to 6.5 farm
• Created reports using Citrix Edgesight to provide detailed information regarding license usage, performance of servers across a period of time, amount of users logged into an application within a given time period
• Created documentation for Help Desk to assist in alleviating common Citrix issues arising from loss of applications, rebuilding Citrix profiles for users & common printing issues
• Maintained a Test environment closely mirrored to Production
• Worked with a farm of Citrix Provisioning Servers to provision maintenance images, create new images, add new virtual servers & to ensure VMs were load balanced across the farm
• Attended meetings with upper executives to plan, implement & discuss new technologies & strategies to improve the current environment
• Helped implement & maintain new Citrix 7.9 environment consisting of a Citrix Director, Storefront servers load balanced via NetScaler 10.5, Citrix License Server 11.12, Citrix Provisioning Servers 7.6 & VM’s & VDI’s running off of Hyper-V
• Worked with Thin Clients in pushing down new configurations & troubleshooting issues when connecting to the Citrix environment
• Worked with Applications, Network & Database teams in resolving issues affecting the environment
• Followed guidelines in creating Change Requests for weekly changes to the environment
• Participated in weekly project meetings with upper management to discuss ongoing projects
• Worked with vendors to resolve issues
• Worked on a team of 7 in a 10,000 user company

Confidential, Alpharetta, GA

Technical Support Engineer/Systems Administrator

Responsibilities:

• Responsible for providing technical assistance on Citrix XenApp products to customers across a wide variety of technical complexities, focusing on in-depth problem analysis of Citrix products & their integration into enterprise environments.
• Using fundamental troubleshooting skills to isolate, analyze, & provide resolution to customer inquiries via telephone & email. To deliver a world class experience & skills that drive a high level of customer satisfaction, strong technical aptitude & motivation to drive success for all global customers.
• Performed problem isolation, analysis & resolution, with instruction & oversight from team leads &/or management
• Managed case flow & customer communication through issue resolution
• Contributed with knowledge articles to Citrix's online knowledgebase based on resolved technical support issues
• Document cases, recommendations & resolutions clearly in the Customer Relationship Management system
• Strong understanding of Network topologies, Active directory & communication protocols.
• Experienced with Microsoft server products & technologies in an Enterprise environment (Server 2003, 2008, 2012).
• In-Depth understanding of server administration & networking protocols (such as TCP/IP, DNS, RDP, ICA)
• Administrative experience with a variety of Citrix platforms, including Citrix Presentation Server 4.0, 4.5, XenApp 5.0 - 6.5, XenApp/XenDesktop 7.0 - 7.6 VDI.
• Administrative experience with Citrix Web Interface 5.4, Citrix License Server 11.10 – 11.12, Citrix User Profile Management 4.x, 5.x.
• Experienced with XenApp PowerShell SDK within the Citrix environment for configuration, management & reporting.
• Excellent problem solving/analytical skills. Strong written & verbal communication skills
• Excellent customer service attitude & the ability to interact with customers in a professional manner
• Able to work in a team environment providing knowledge sharing & contributions to knowledgebases

Confidential, Atlanta, GA

IT Developer – IT Retail Services

Responsibilities:

• Designed, developed & implemented Home Depot’s new Windows XP workstation platform for in-store use across 2100+ stores in the United States & Canada.
• Develop VBS scripts for Windows XP base OS, made Windows registry edits/updates & maintained Group Policies designs on a periodic release schedule.
• Develop custom “Administrative Templates” for Group Policy administration where controls currently don’t exist.
• Manage store Windows environment, utilizing Group Policies as it relates to security, firewall & secure user environment.
• Test new designs within virtual environments via Microsoft VirtualPC or VMware Workstation. Documented all Group Policy modifications via Virtual Active Directory Domains.
• Monitor technical performance of systems & updates to all programs. Verify that performance is not impacting the clients in the stores negatively.
• QA testing with extensive Web based Client/server & Web Service. Performed Smoke test, System test, Functional, Integration, End to End, User Acceptance testing & Regression testing activities in Test environment & Production support environment.
• During QA environment testing, analyze event logs for malfunctions (workstation or server related), monitor system & application conditions or delays.
• Compile QA test findings into action plans to address issues. Deliver test finding to appropriate application groups.
• Monitor security of the Operating Systems. Assist DBA’s & architects with data security integrity.
• Familiarity with CA Clarity PPM, IBM Rational ClearCase & HP Quality Center & Service Center.
• Familiar with SAP functionality & implementation.
• Report & document updates, changes in clear, concise documentation in ClearCase & to share with team members.
• Delivered all updates & changes in Microsoft Installation Package (MSI) format to be deployed to store PC’s.
• Deliver all software upgrades & enhancements to systems for development work & production support in cooperation with application teams & outside vendors, to maintain communications & verification of enhancements.
• Evaluate & recommend OS & Applications enhancements where it’s the greatest benefit & support for end-users.
• To keep up with the latest trends, updates & patches for the Operating Systems & Applications to prepare for future needs.
• Baseline security scans of all PC platforms & schedule fixes to correct issues for next release schedule.
• Evaluate new systems & equipment for compatibility issues with existing hardware & technologies. Provide schedules for system enhancements & coordinate with the stores for any technology refresh.

Confidential, Atlanta, GA

Senior Systems Analyst

Responsibilities:

• Remote Desktop Support for Windows NT 4.0, 2000 & XP in an Active Directory environment.
• Performed advanced computer software installations, upgrades, configurations & support of commercial software & BellSouth in-house developed applications.
• Responded to trouble tickets, help desk calls, prioritizing user requests, & resolving complex issues.
• Set up workstations & laptops; configured systems & network connectivity, & installed standard hardware & software.
• Ensured workstation/server data integrity & load balancing by evaluating server needs & implementing appropriate software/hardware solutions.
• Verify with Network Administrators & DBA’s that their server needs are being met adequately.
• Install software & occasionally hardware in server environments. Utilize outside vendors for assistance, when necessary.
• Perform server backups & restoration on demand. Verified backup integrity on a scheduled basis.
• Analyzed performance problems & recommended solutions to enhance functionality of workstations & servers. Periodically monitor CPU usage, peripheral operations (such as printers, tape backups, SAN devices) & application performance & coordinate system & hardware integrations.
• Implemented operational support standards as it relates to change management, performance management, & security.
• Periodically manage equipment inventory, configuration management & documentation of workstations & servers.
• Periodically analyze server’s performance in regards to capacity, system devices, response time, CPU load, processing time & hardware/software performance & report those finding to the server administrators.
• Utilized resources such as knowledge bases, websites & help desk tools to locate solutions to known problems.
• Analyzed system problems & provided solutions using product knowledge, system utilities, & operating environments.
• Consistent sense of urgency & follow-up on open issues to ensure resolution.
• Performed “on-call” & off-hour work, as it relates to workstation/server upgrades & downtime maintenance.