PC Technician Resume Cleveland, OH - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential - Cleveland, OH

PC Technician

Responsibilities:

Configured replaced and networked over 100 PCs Workstations, accessories, and peripherals.
Applied patches to rollover components and integrated hardware and software to legacy system.
Installed proprietary drive images and completed compatibility testing.
Pulled bulk Cat 5/6 cable, affixed and tested RJ45 connections.
Tested computer system connectivity and authorized final project signoff.

Confidential - Uniontown, OH

Technical Support Technician

Responsibilities:

Provided troubleshooting and assistance by using various Remote software to access ATMs Workstations to resolve issues and jams using diagnostic software to fix or Send a technician out to physically resolve issue
Configured active directory using software migration tools and used remote software for help desk services. Used Linux commands and programs to operate and troubleshoot devices.
Created user accounts and managed access control of Desktop and Network application
Helped migrated company desktops/laptops from Windows 7 to Windows 10 for employee’s usage
Configured replaced and networked over 500 PCs Workstations, accessories, and peripherals to swap out old PCs for new.

Confidential - Strongsville, OH

Technical Support Representative

Responsibilities:

Provided support to Technicians in field replacing equipment access points and making sure all company network infrastructure connections are up and successful running using PowerShell based software and recording notes on excel spreadsheet.

Confidential, Solon, Ohio

Technical Support Representative

Responsibilities:

Scrap old computers for parts and to refurbish old desktops and laptops.
Overhauled laptops and desktops computers by replacing hardware and updating software packages.

Confidential - Cleveland, OH

Support Desk

Responsibilities:

Ensured all voice mail messages are retrieved. Logged into the call logging software and ensure phones are in ready mode or logged into proper state according to proper protocol.
Monitor Access and Third-Party Processing Screens ensuring all systems are up and transactions are processing. Used Footprints to record information and all troubleshooting performed.
Configured active directory using software migration tools and used remote software for help desk services. Used Linux commands and programs to operate and troubleshoot devices.
Accept and act on the directions & instructions of Support Desk Team Leaders, the Support Desk Supervisor and the Manager, Support Desk Services