Skill set

Software Allscripts Srx Pharmacy module Pyxis medstation and console Quadramed Electronic MAR Remedy MS Office Novell Netware Norton Ghost Dameware PC anywhere Remedy CA Clarity

OS Microsoft Win8 XP 2K Win7 UNIX and Novell

Hardware Medication Carts COW computer on wheels Tangents Handheld scanners CODE Motorola Zebra medication label printers HP modified security printers by Troy Dell Desktops and Laptops IBM ThinkPad

Professional Experience

Confidential

Pharmacy System Analyst

This diverse group supports the pharmacy module Srx of Sunrise Clinical Manger SCM for NSLIJ Health System. I have good high level understanding nursing and pharmacy workflow.

Projects

• BCMA Franklin Hospital-ED Go-Live Support. On-site for first day of go-live support at Franklin ED. Validated scanners were able to scan patient ID before BCMA was activated for ED and WOW s were setup for correct location.
• 14.3 upgrade of SCM Did functional testing for the Sunrise Pharmacy Module executed and modified test scripts. Also troubleshooting connectivity issues with egate and Avatar resource of why orders are not crossing over to Pyxis and Avatar regions respectively.
• NSHS SY Pyxis medstation top upgrade Coordinated with Carefusion for the upgrade of all Pyxis medstation tops from 3000 to the new 4000 unit for North Shore facility. Observing and executing tasks associated on our end for project implementation.
• Forest Hills and Plainview Hospitals Pyxis medstation top upgrade Modifying scripts for testing of upgrade of all Pyxis medstation tops from 3000 to the new 4000 units.

Maintenance

• Performing of Daily Checks / Billing errors to assure all systems are up and running. Escalating / resolving any unusual occurrences during these checks to proper support groups according to SLA agreement with our client.
• Resolving day tickets from users to address their problems and quickly giving them a remedy for continuation of work.
• Handling change orders for different facilities. Some examples are adding medications to dispensary formulary for respective pharmacy.
• Cost updates validated and corrected drug prices to reflect current pricing.
• Pyxis support In order to better understand Pyxis and its workflow management started a preliminary project to start gathering Pyxis Errors to understand what they are and why they occurred in the hopes of finding a root cause and remedying it.

Confidential

System Analyst MIS

Successful implementation of BCMA barcode medication administration for Lincoln and Harlem Hospital centers. Increased patient safety and reduced human error part of Meaningful Use phase II.

• Coordinated with CDW for initial product selection and procurement of BCMA scanners and Zebra printers
• Coordinated with Derive Tech. to bring in next generation Rubbermaid medication carts as part of fleet refresh initiative
• Initiated first phase of BCMA with Pharmacy Director and staff to develop new work-flow for scanning and maintaining drug database for BCMA
• Education of nursing staff for the readiness of BCMA and its impact on patient care
• Deployed CODE scanners on go-live floors for second phase of BCMA.
• Updating CIO and stakeholders on progress bottlenecks and eventual solutions

Confidential

Helpdesk Consultant

This group specializes in supporting the electronic medical record software Quadramed and hardware that it resides on for approximately 3000 users.

• Guiding doctors and nurses on how to use and navigate in Quadramed
• Quadramed Interfaces
• Monitoring both Elmhurst and Queens interfaces
• Escalating to director of services of any unusual activities on our production servers
• Clearing out print queues on the printer control monitor
• Configuring and troubleshooting tcp/ip issues on wireless devices
• Showing nurses how to document drugs they have administered teaching nurses how to use handheld scanners to scan medications to the e-Mar
• Helping nurses on problems i.e. IVAR collecting blood specimens and overriding medications escalating issues to 2nd level support

Confidential

• Project planning and support for ECF electronic call forwarding system
• Main point of contact for ECF system for North America
• Heavily involved in planning and deployment of product. which is deployed in places like Marshalls and Empire State Building
• Working with software developers overseas and support team over two time zones
• Dealing with clients directly attending sales demo conference calls and trade shows
• Responsible for configuration of ECF system hardware and software related issues

Confidential

Software Implementer

• Responsible for implementing the country s largest licensing management software at various states and agencies
• On-site with clients at the state of Tennessee to customize the licensing COTS solution in order to meet their needs.
• coordinated with four agencies Department of Health Commerce and Insurance Education and Financial Institutions to assess areas of improvement and efficiency for their licensing and credentialing process
• 375 total license types between the four agencies
• worked with the agencies to determine new revenue streams made possible by implementing the software i.e. public access to renewing licenses online
• Estimated total project budget was 3.5 million
• Provided support to DC HPLA Health and Professional Licensing Agency
• Attended department head meetings to discuss business functions and procedures
• Provided phone support and on site training
• Troubleshoot online renewal web application through our proprietary web utility app.

Confidential

Patient Representative

• Bridging the gap of misinformation between patients and primary care providers addressing patients complaints and requests regarding their care at the hospital.
• Working with various hospital departments and personnel to insure HIPAA compliancy

Confidential

Release Management

• Coordinated with sales and professional services groups to deliver proprietary financial software to customers.
• Responsible for all legal paper work that accompanied the software deliveries.
• Maintained QA lab Windows 2000 server builds rack and mounting of Compaq DLT 360 G2 dual processors servers TCP/IP configuration.
• Organized different projects with various groups i.e. testing of our financial software with .Net platform.
• Maintained catalog for all source codes and documentation.

Confidential

QA Tester / Team Network Administrator

• Implemented manual testing of SMTP server.
• Verified compliance of applications based on product specification.
• Produced bug/error reports.
• Built and maintained Windows 2000 team and staging server.

Confidential

System Analyst

• System Design Implementation Group executive unit to assess the company s technical needs presently and in the future to come up with viable solutions for our End Users .
• Educated VPs and top-level executives on Palm Pilots and laptops.
• Trained and mentored Help-Desk personnel in new technology rollouts.
• Working with various software vendors to implement new technologies for our sales division i.e. new video / PowerPoint presentation.
• Collaborated with Burelle Information Services to develop a solution for the efficient delivery of email content to our servers.
• Purchased IT equipment ie IBM Laptops Dell Desktops MS software licenses
• Designed a new Wright Line testing and application rollout lab.
• Expanded network through wiring of Ethernet and fiber cable along with periodic server upgrades.
• Performed standardization training and rollout of IBM 600 series ThinkPad s at the central New York office and all of the national offices.
• Provided rollout of applications utilizing ZENworks.
• Created and maintained user accounts on 3com Remote Access Server.

Confidential

Desktop Support

• Managed a TCP/IP-based network consisting of NT UNIX servers and NT workstations .
• Installed and configured NT servers rollout of NT workstations.
• Managing user and computer accounts system policies print servers and daily backups.
• Managed consultants in rollout of Windows 95 laptops for sales team.
• Maintained UNIX DNS server and IP address allocation and user requested restores.
• Provided help desk support and troubleshooting in MS Office MS Outlook Internet web e-mail AOL .
• Installed HP Laser printers using HP Jet Direct hardware and software.

Confidential

Help Desk Analyst

• Provided phone-support for several hundred users.
• Supported Windows NT users and troubleshooting problems including TCP/IP.
• Partook in installation configuration and administration of Windows NT 4.0 in a heterogeneous environment Novell
• Managed users in NT 4.0 Workstation and Novell Servers.