Desktop Support Technician Resume Dallas, TX - Hire IT People

SUMMARY

Detail - oriented IT Support Professional wif six plus years of experience as a helpdesk/ service desk analyst and desktop support technician.
Skilled in a broad range of experience in mobile testing and deployment services, PC Refresh, hardware and software support, team management, network configuration and troubleshooting, and proactive client services.
Excellent written skills, oral communication skills, and soft skills (such as patience and empathy); capable of explaining complex software issues in easy-to-understand terms. Wif a focus on first call resolutions.

TECHNICAL SKILLS

Hardware: Desktops, Laptops (HP, Dell, Lenovo, Mac), Printers, Tablets (Note 10, iPad), Phones (Cisco IP, Avaya)

Software/Tools: MS Office 2003/2007/2010/2013 , Rescue Me, TeamViewer, SharePoint, Active Directory, Aloha, Lock out, Entrust, McAfee Admin, Remote Desktop, Citrix, Imaging, Command Center

Operating Systems: Windows XP/WS 2003/Vista/7/8/10, Windows Server, Mac OS X

Ticketing Systems: Triole, Remedy, Salesforce, FootPrints, ServiceNow

Networking: LAN/WAN, TCP/IP, VPN, CAT 5, Ethernet, Routers, SAN, MS Site Server

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Desktop Support Technician

Responsibilities:

Supported end user at 3 locations Irving, Farmers Branch, Addison wif various hardware and software issues.
Facilitated end user wif PC Migrations, Microsoft Office/O365 Help, Wire Management, Installation of apps, Windows 7/10 break fixes, Password Resets, HP Network Printer Repair, Lenovo Laptop Repair, Reimages, New install of PCs, printer mapping, hard drive mapping, vendor maintenance help.

Confidential, Dallas, TX

Service Desk Analyst

Responsibilities:

Abetted in diagnostics of software and hardware utilizing tools such as Bomgar, command prompt, active directory (AD), Customer Service Tool (CST), Splunk, and Remedy ticketing system.
Aided and troubleshot password reset, Lotus Notes, Microsoft Intune (VPN), Outlook, Software Center, network and routers, printers, Office365, COMS (RacF), Mainframe (HP300), Cisco AnyConnect, and down sites and servers while escalating issues to the proper group.
Effectively multitasked between emails, chats, and calls on a daily basis

Confidential, Dallas, TX

Desktop Support Technician

Responsibilities:

Managed support team and delivered support for Operations, Information Technology Infrastructure, and projects.
Provided integration support for communication and messaging between MHE, Warehouse management, and Proship systems.
Troubleshot and trained end users on desktop/laptop and tablet configuration, imaging, network and local printer configuration (Xerox 4600),VoIP phone system configuration, Avaya call manager, RF device (Motorola 4090; 9090; 9190), IDF troubleshooting, Cisco wireless access points, routers, switches, APC X-Series UPS, and Cat6 cable termination. Maintained server hardware support, server software configuration and administration.

Confidential, Dallas, TX

Desktop Support Technician

Responsibilities:

Assisted and educated nurses, doctors, staff, and patients during Confidential ’s “Go Live” for William Clements Jr. Grand Opening.
Facilitated and troubleshot Nurse Call, Responder 5, EPIC, WOW’s (windows on wheels), Service-Now ticketing system, Printer mapping, WL3 phones, and video chat( Video Chat for the staff and patients)
Communicated TEMPeffectively and wif affluence wif patients and staff while working multiple floors.

Confidential, Dallas, TX

TMNAS Service Desk Analyst

Responsibilities:

Provided advice and information on procedures or technical fixes to the end users in order to ensure a successful resolution in a call center environment using Footprints as a ticketing system.
Extended support and training on phones (iPhone, Cisco IP and softphone), Windows XP/7/8, network printers/scanners, SharePoint, Office 2010, hardware (laptops, LCDs, CPU), password reset (AD), eDocs (scanning/retrieval), new program installation, Outlook, network connectivity, WebEx.
Handle issues using such tool as Active Directory, Jump Servers, Entrust Admin, McAfee Admin, and various Admin privileges.

Confidential, Austin, TX

Help Desk Level 1/Technical CSR

Responsibilities:

Educated and supported Best Buy End Users utilizing tools such as Remedy ticketing system, Rescue Me, Virus Removal tools, will multitasking between users. troubleshot issues related to virus removal, PC Tune Up, Software Installation and Removal, Email Account Setup/Troubleshooting, Wireless Network Help, Printer Troubleshooting / Setup, Cell Phone Email Setup
Move to Tier II agent handled call escalations and team support.

Confidential, Austin, TX

Technical Assistant/Desktop Support Technician

Responsibilities:

Installed, upgraded, and troubleshot on users workstations at a small technical school.
Dealt wif skills and disciplines ranging from PC refresh, server, network infrastructure, mobile software, imaging, and set up of new users.
Communicated affectively and professional wif the ability to bend and left up to 75 pounds.

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Desktop Support Technician Resume

Dallas, TX

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