Wintel Server Administrator Resume

SUMMARY

Technically astute IT professional with strong experience providing halp desk and field support across diverse industries.
Recognized for ability to coordinate meetings for various types of trainings.
TEMPEffectively communicating technical information to both technical and non - technical personnel.
Proficiency in excel, word, and outlook.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Wintel Server Administrator

Confidential

Responsibilities:

Support Distributed File System (DFS) Roots for Home Directories, PST Shares and workgroups
Permission Requests to folders/shares
Data Migrations (Load-balancing of Home Directories and workgroup shares across NAS File Systems)
VMware/Vsphere Load-balancing across datastores, virtual disk expansions
VM Server Builds and Decommissions
Lead for Patch Scheduling and Monitoring through SCCM for 2003, 2008 & 2012 servers
Print Server Admin - managing all enterprise print servers
Internal\External file sharing administrator for TruCentrix
Troubleshoot Windows 2003, 2008 & 2012 Server issues and remediate

Desktop Support Specialist

Confidential

Responsibilities:

Manages service requests from LANDesk Queue
Provided prompt support for all assigned service requests
Troubleshoot desktop system issues and complete repairs ensuring minimal recurrence
Participated in IT projects as needed
Maintained Storage tapes for enterprise through Networker
Customer Service

Helpdesk Specialist

Confidential

Responsibilities:

Junior IT Administrator

Confidential

Responsibilities:

Setup, monitor, and administer Mac Live Recording Environment
Client Computer Setup
Interfaced with Vendors on ordering, pricing, and returning items.
Backing up our servers and maintaining logs for our records.
Troubleshooting application issues
User login and security access setup on Active Directory, E-mail host, and Physical Security Access
Technical Lead on Netsuite implementation/rollout
Racking Servers, Configure Switches, running patch cables, Running KVM cables in Server Room
Assist teh Senior IT admin with various projects including setting up teh network and rearranging teh server room.

Ecommerce Implementation Specialist

Confidential

Responsibilities:

Instrumental in training teh doctor’s staff in using smartscan which scans barcodes to order supplies and maintain inventory.
Installed and updated software within teh medical industry. Setup and troubleshooted all equipment for Smartscan.
Trained teh doctor offices on how to use our website, which included looking up reports to gather valuable information and check teh status of orders.
Organized supply closets with bar-coded labels, which improved teh scanning of their online inventory.
Provided essential technical support for California, Nevada, and Arizona.
Received an award for closing teh most EMR (Electronic Medical Records) demos for Atana Health.
Supported users on Microsoft Windows XP Pro, Windows 2000 Pro, and MS Office 2002 and 2003

Ecomm Customer Care Specialist

Confidential

Responsibilities:

Entrusted with teh most complex customer service issues, which was a result of exceptional ability to promptly resolve concerns and satisfy customer needs.
Ongoing technical support with doctor’s offices.
Create logins for customers/ salesreps in order for them to manage their accounts/websites.
Created order guides and labels, for clients to scan items.

SERVICE DESK ANALYST

Confidential, JACKSONVILLE, FL

Responsibilities:

High level technical support for automotive dealerships, which included extensive troubleshooting in order to get problems rectified.
Skills in dis position included: HP Service desk tool, mainframe, citrix management, active directory.
My responsibilities included; answering phones, assigning tickets, trouble shooting issue’s with customers.