SUMMARY:

• Distinguished Veteran w/ 20 years hands - on QA/Software development and testing in the banking industry.
• Experienced value added resource in methods and management of programs and process to produce profit margins for the financial services sector.
• Project Management, Business Analyst and Quality Assurance professional with related experience in Oracle Flexcube, Oracle 10g/11g and/or SQL scripting, Load Runner, Web logic and MQ /TIBCO middleware processing.
• Strong interpersonal and facilitation abilities, excellent written and communication skills, effective in multitaskedfast-paced Global environment.
• Proven experience in full scale infrastructure migration, database and operations data processing of customer accounts and related standing instructions, customer support and the applied sciences of system performance evaluation up to and including implementation into production.

TECHNICAL SKILLS:

Software tools: Outlook/MS Office Suite-Word/Excel/PowerPoint/MS Project, Mercury Test Director, ALM-Quality Center.

AREAS OF EXPERTISE:

• Project Management - Plan and Definition
• Program / Release Management
• Requirements/Test Case Development
• Customer Service & Training
• SDLC/ITIL competencies - Software Dev. Life Cycle Operations /Vendor Management
• Performance, Stress/Load and Regression Testing/Waterfall and Agile competency
• Documentation Specialist/Database migration
• BCP - Business Continuity Planning & DR
• Quality Assurance - Testing, Statistical Analytics and Implementation

CAREER HISTORY:

Confidential, Charleston, SC

Account Representative

Responsibilities:

• Administrator of new applications and customer setup
• Provide on call remote Customer Service

Confidential, Cleveland, TN

Customer Care Representative

Responsibilities:

• Call center customer support and escalation containment resolution
• Recognizing opportunities to up-sell existing accounts/customers.
• Resolves anomalies, provides clarification and or desired information.
• Research, identify and provide supporting resolution conflict
• Researching and exploring alternative solutions. Implementing solutions, escalating unresolved occurrences
• Ongoing enhancement of organizational reputation by ownership acceptance

Confidential, Charlotte, NC

Systems Testing Analyst

Responsibilities:

• Developed/executed both manual and automated scripts utilizing ALM-Quality Center (SWIFT, CHIPS and FRB)
• Partner with Ops/Tech groups in executing system performance evaluations w/ application and component level stress test scenarios to ensure the highest level of implementation success
• Validation of message formatting/reformatting, to/from varied message structures to include SWIFT/XML/CHIPS/FED and the payment object of the processing payment systems utilizing MQ web logic and TIBCO processing
• Trained staff on the components of all required documentation and the stages of Software evolution
• Produce and review service related documentation: Project Plans, Test Plans, UAT and Implementation
• Maintain archival testing database, corresponding products to test cases - regression test check points

Confidential, NY

QA Business Analyst Lead

Responsibilities:

• Interfaced w/ multi-business lines for planning, execution, verification, anomaly resolution, business requirements, training, End User resource allocation. BCP/DR planning, execution and documentation.
• Coordinate/support multiple phases including implementation, maintenance, training and build out releases. Conduct reviews with in house Tech Teams and Vendors in support of primary interfaces to High Value Payment Systems utilizing Web logic and MQ middleware for efficient message transfer
• Lead QA/BA Project Coordinator for Confidential Global Initiative- emphasis on: Improved Straight-through Processing (STP) for customer credits, Enhanced intra-day processing status analysis, Management of intra-day liquidity balances
• Perform QA Lead/BA role on Special Projects: Regulatory Testing - manual and automated/Upgrades with external agencies across multi-Business Lines (SWIFT, FRB, NYCH, Y2K, Hardware upgrades, Industry Enhancements - 202Cover, CLS, Fed & Chips new formats)
• Monitored and maintained prioritization schemes and process management, SOD/EOD, payment workflow and MIS reporting.
• Managed, monitored and executed Functional/UAT Testing w/ system interfaces
• Troubleshoot Software modifications to production environments, Instruct Users on new and modified operations requirements, Configure workstations, printers and peripheral equipment
• Responsible for data validation/migration between schemas.
• Execution of performance and/or load based tools for system optimization and resource utilization (Tech Staff configured and supported / Tool - Load Runner)

Confidential, NY

Project Manager/QA

Responsibilities:

• Coordinate activities for research and development, hardware procurement, MIS, technical support, quality control and the production of supporting documentation. Prepare and execute manual and automated test cases for unit level and functional validation
• Administer, monitor work assignments based on scheduling and time line budgetary constraints
• Maintained a cohesive partnership with Software Development (Manager, Programmer) for design optimization.
• Provide on-site training and support for pre-post system implementations
• Manage software teams of 10 - 15 members on development, maintenance and operation of manual and automated testing of all software functions
• Coordinator for all communications with external agencies for real time Disaster Recovery capability
• Manage all test activities and system/software upgrades, statistical analytics (scope changes, etc.)