Security IT Associate Resume Kansas City, MO - Hire IT People

SUMMARY:

Knowledge of computer hardware REFRESH, printers, routers, wireless cards, switches & Hubs.
Ability to conduct research into a wide range of computing issues as required.
Self - motivated and proactive: REFRESH: Migrations, Imaging, Deployments, Desktop Support, DATA BACKUPS
Proven analytical and problem-solving abilities over the phone & face to face.
Ability to TEMPeffectively prioritize and execute tasks in a fast paced environment.
Experience working in a team-oriented, collaborative setting. working with phones systems, Avaya
Configure, install & troubleshoot PCs, MS Office, LAN, WAN, printers, RF devices; use remedy:

TECHNICAL SKILLS:

PC Field Technician & Deployment PC
Printers, Laptops
HP, Apple
Desktops, Medical Cabinets & CSR network & connectivity, printer access
Power levels, Java
Firefox & Office updates license acceptance.
IMAC: installs, moves acquisitions & changes made.
Win7&8 Migrations configurations+ IMAC
PC Hardware, TCP/IP
Windows XP/win7,8/2003
UNIX, Active Directory, Exchange
Linux cmd, IMAC printers
Laptops, Desktops, VPN, GPS troubleshoot servers, internet connectivity: server trouble tier3; customer service; software upgrades; XP Pro
LAN, WAN, MS Office
TCP/IP Networking
Router, Switches
Hubs and 3750.
Remedy, Desktop Support
Deployment, Migration
Asset Management
Active Directory
Tivoli
Configured, installed & maintained HP Desktop 6000
XP to Windows7, PC HP 13, 15, 17
Desktop, Laptops
Printer-Support & config, HP troubleshoot.
Hardware/software phone support
Sview, Impact, CSM, FDT, KMS tools
Kana call track, Outlook, 1st call resolution noledge base to fix issues; Software & support.

PROFESSIONAL EXPERIENCE:

Security IT Associate

Confidential

Responsibilities:

Acquired the essential skills and information needed to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.
Identify and implement compliance and operational security measures, manage risk, as well as troubleshoot and manage security incidents to plan for business continuity and disaster recovery.
Implement routing technologies; identify the major services deployed on TCP/IP networks and the infrastructure of a WAN implementation.

PC Technician

Confidential, Kansas City, MO

Responsibilities:

AD, Outlook, migrations, deployments & base images; monitor arms, troubleshoot desktop connectivity applies
Sullivan Cogliano CompuCom: Signa, Zurich Insurance: REFRESH MS Office & interaction with MS TOOLS ***DNS, *remedy, Desktop & Win7&8 Migrations & Support

Technical Support Specialist | Marketing Event Specialist

Confidential, Glenview, IL

Responsibilities:

Ability to conduct research into a wide range of computing issues as required.
Self-motivated and proactive: Migrations, Base Imaging, Deployments in F.A.A.; HUD; Bank America
Proven analytical and problem-solving abilities over the phone & face to face.
Ability to TEMPeffectively prioritize and execute tasks in a fast paced environment.
Experience working in a team-oriented, collaborative setting.
Ability to lift and transport moderately heavy objects, me.e. computers/laptop/printers/peripherals.
Exceptional written, oral and interpersonal communication skills.