SUMMARY

• Microsoft Certified System Administrator with 9 plus years of experience in IT industry.
• Migrated users from Exchange 2007 to 2010 organization.
• Experience in building Windows 2003,2008 & Windows 2012 servers using HP Smart Start, Array configurations, diagnosing server, Updating Firmware and PSP
• Installing and configuring Windows 2000/2003 Advance Server, converting teh Server as a Domain controller and installing Active Directory.
• Experience in migration from Lync 2010 to Lync 2013.
• Experience working in active directory environments with experience supporting Windows 2003, 2008, 2008r2, 2012 Active Directory (AD) managing users, computers, implementation of Group Policies & managing Organization Units, Security Groups.
• Experience with Physical System (rack/stack, cabling, hard drive replacement, hardware upgrades) also Installed, Configured and Supported Cisco UCS and VM servers.
• Installing and administration of Exchange Server 2007/2010/2013, creating User accounts and Mailbox, setting up restrictions on teh user accounts.
• Installed Citrix XenApp 6.5 and managed teh farm through Delivery Controller Management Console.
• Migration of user mailboxes from Exchange 2007 to 2010, Exchange 2010 to Office 365, Open Xchange/Linux based mail solution/Google Apps/Notes to Office 365.
• Deploy and manage Exchange 2010/2013 for production and testing purposes
• Efficiently communicating accurate information on need basis to team, which has halped in uniform service across teh process.
• Experience in Creating and Managing AWS Storage Services like S3, EBS
• Involved in developing custom images on Cloud using AWS Images and VMWare ESX using Templates and involved in building Physical Servers
• Involved in health check and all teh services running on AWS Cloud and Physical Servers after patching / rebooting
• Expertise in building Windows 2000 and Windows 2003 servers using HP Smart Start, Array configurations, diagnosing server, Updating Firmware and PSP
• Maintaining teh File Server and Print Server and cloning teh Desktops on Network in Windows environment.
• Configuring and Maintaining ESX hosts through Virtual Infrastructure Client
• Installed, Configured and Maintained Virtual Center Server for maintaining ESX host as per teh data center locations from a single console
• Experience in installing monthly Security patches and hot fixes on windows platform including with providing documentation.
• Converted many Physical server to Virtual machines for consolidation Row Rack space in teh datacenter for reducing teh cost for datacenter maintenance
• Microsoft TCP/IP Design, Implementation and Troubleshooting.
• Exposure in VMWARE and Microsoft Virtual PC.
• Involved in Technical Support and provided desktop assistance, network, remote - access and Blackberry software installations and administration.
• Knowledge of ITIL Process.

TECHNICAL SKILLS

Operating Systems: Windows Server NT/2000/2003/2008/2012, LINUX 9.0, Enterprise Linux 3.0

Hardware: Servers IBM, HP Proliant, Dell Power edge.

Storage: EMC, Clarion, NAS, HP SAN, HP external DAS.

Directory Services: AD ( Active Directory)

Messaging / Groupware: Exchange 2007,2010 and 2013, Microsoft SharePoint - Microsoft LiveCommunication Server - Microsoft Lync Server - Microsoft Office Project Server

System Monitoring: MOM, HP Open View Operation for Windows, IBM Director 5.2.4 and IBM Director 6.1.

Security Products: Symantec Antivirus, Scan Mail for MS Exchange, McAfee Anti-Virus.

Backup Tools: VERITAS Backup Exec for Windows servers & Exchange Server and NT Native Backup, TSM, VMware Image level backup using VADP and VDP.

Virtualization tools: VMware ESX server, MS Virtual server, MS Virtual PC, VMware vSphere 4.x/5.x/6.x

CRM Tools: HP Service Desk, BMC Remedy, TSRM.

Network Services: WINS, DNS, DHCP, FTP, SMTP, POP3, IIS, Terminal service

PROFESSIONAL EXPERIENCE

Confidential

Office 365/Exchange Eng

Responsibilities:

• Responsible for Maintaining and supporting 500+ servers with More TEMPthan 200+ Applications.
• Migrated in-house Exchange mailboxes 2010 to Microsoft Office 365
• Working on L2 & L3 enterprise support across teh organization.
• Prepared labs for co-existing environment, and tested mailbox migration, and documented teh findings.
• Administered Exchange 2010 server, and resolved tickets in post migration phase.
• Work closely with customer's Tier 3 & 4 support teams to ensure mailbox migration readiness.
• Handling teh complete installation, configuration & maintenance of Microsoft Windows Servers
• Maintained detailed technical documentation of messaging and system architecture.
• Providing hardware support on different platforms; coordinating with 3rd Party vendors and Service Provider
• Resolving problems & issues within set timelines theirby developing teh Knowledge Base; ensuring dat teh issue does not happen again.
• Managing and supporting Microsoft Office 365 compliance controls such as DLP and RMS
• Responsible for working on issues related to Intune, Skype for business, Yammer and Onedrive experience.
• Built, update automation packages/policies in HP Server Automation tool for tools installation and patch management.
• Assist Migration team with P2V/V2V migrations.
• Working with AV (Trend Micro& System Center) and creating teh block policies for applications & managing teh reports in a monthly basis.
• Experience with web technologies Apache and Tomcat
• Installed and configured Exchange 2016 on Lab environment.
• Building teh VM Server and maintaining, troubleshooting teh VMWare ESXI Servers.
• Plan and execute tasks and procedures for migrating user mailboxes with minimal impact to teh end users.
• Develop standards and documentation of current and new processes which adhere to best practices
• Identifies improvements to project standards to achieve high quality services/ products.
• Interact with executive level business users and technical experts to fix teh pre-and post-Migration issues
• Provide level3 support for all email related problems and request
• Working with Virtual machine snapshots preserve teh state and data of a virtual machine and create snapshots, restore any snapshot in teh snapshot hierarchy, delete snapshots, and more.
• Revert virtual machine settings using teh snapshot manager in VMware vSphere 6.0 and Working with Virtual standard switches in VMware.

Confidential

Exchange Admin

Responsibilities:

• Perform day to day management of Exchange 2010 tasks, troubleshoot and resolve production issues.
• Migrated users from Stream environment to Confidential Environment.
• Administered and supported more TEMPthan 10000 plus users in O365
• Understand design considerations for Exchange database and log file locations. Create exchange databases in DAG, move Mailboxes and maintain healthy databases.
• Renew Domain and SSL certificate on Exchange servers (CAS, HUB)
• Upgraded Exchange 2010 Servers from SP1 to SP3
• Responsible for configuring and troubleshooting issues related to Exchange Online Protection
• Experience in troubleshooting and resolving issues both in teh on premises Exchange environment and in teh Office 365 tenant
• Part of on-call rotation for providing emergency response to issues dat occur off hours.
• Installed, Configured and Maintained Virtual Center Server for maintaining ESX host as per teh data center locations from a single console
• Deploying Security policies on Cloud base Mail Filtering Gateway like Barracuda antispam and firewall, McAfee email Gateway (formerly MXLogic) to manage and monitor inbound and outbound mail flow.
• Create transport rule as per client requirement and use send connectors to enable hybrid coexistence with mailing solutions like Qmail, Zimbra and Open Xchange.
• Installation, configuration and Troubleshooting of server with Windows 2008/2012 Active Directory.
• Experience Installing and configuring Microsoft Exchange Servers 2010/2013 Microsoft Exchange Lync 2010/2013/Microsoft Azure and Office 365.
• Escalating to vendors like Microsoft, Blackberry, McAfee in case of business critical issues.
• Assisted with Mobile Platforms (BES - Good - Air Watch)
• Installation, configuration and Troubleshooting of server with Windows 2008/2012 Active Directory.
• Experienced in Backup/Restore.
• Exposure in VMWARE and Microsoft Virtual PC.
• Patch & Hot fix installation, Event logs archival & routine Backup checks
• Resolving issues to mobile (Airwatch) and create KB articles and report to management team
• Exchange Online Configuration and Email migration with custom PowerShell scripts
• Responsible for High Availability and Disaster Recovery

Confidential

Windows Engineer

Responsibilities:

• Installed, configured, and troubleshoot Windows Server 2008R2.
• Build and maintain corporate Windows 7 image and deployment of said image.
• Install individual and network printers, use remote Desktop connection and remote technical support applications for end user support.
• Experience in creating Clusters in Virtual Center and adding ESXi Hosts to Virtual Center Clusters.
• Exchange server - User creation, deletion, modification, password reset, mail filtering spam filtering, mail restore etc., Message Tracking, Mail Database Compact.
• To ensure system security (IP guard, McAfee endpoint encryption and McAfee antivirus) software installation and updation.
• Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
• Performed database administration and performance tuning for Oracle and MYSQL databases in Linux Servers and automated database backup with shell scripts.
• Configured automatic updates for network clients by using Group Policy.
• Designed, planned and implemented Group Policy, delegation strategies and OU structure.
• Managed user accounts, groups, print queues and controlling access rights using Active Directory.
• Installed, configured, performed troubleshooting and deployed SP1 for Windows 2003 Servers.
• Performedday-to-dayadministration functions, backup and restoration, file server maintenance.
• Sharing Folders, Planning and Assigning NTFS Permissions and System Policies
• Built teh Wintel servers and worked on teh QA of teh servers
• Responsible for production support of Active directory (AD), GPO, GPP, Domain users, Users and groups and given appropriate permissions, shares and privilege to access LAN and Domain environment.
• Migrated (XP to win7 or win7 to win8) machines with PCT migration tool
• Administered teh IIS application efficiently
• Performed teh DNS reverse and forward look up tasks
• Created use cases for desktop design and implementation
• Installing and configuring Site Recovery Manager (SRM)