Technology Services Coordinator Resume

SUMMARY

Extensive troubleshooting experience on Microsoft Windows 7, 8, 8.1 and 10 in an Active Directory environment. Substantial experience with Mac OS 10.5 - 10.13 and iOS 6-11.2.2.
Experience with over the phone troubleshooting software and hardware issues as well as Office 2010-2016 and O365 utilizing a ticketing system.
Extensive troubleshooting experience with laptop/desktop computer hardware and multifunction printers.

PROFESSIONAL EXPERIENCE

Confidential

Technology Services Coordinator

Responsibilities:

Performs network administration and systems support duties in a mixed
Windows and Mac environment that utilizes Active Directory
Deploys new equipment, handles help desk phone calls and handles repairs on computers, printers, copiers and other technology equipment
Apple server administration using Remote Desktop running Mac OS X Server 10.9
Utilizes WDS to create then deploy desktop images for Windows and Deploy Studio for Mac OS

Confidential

Lead Technical Support

Responsibilities:

Performed network support and systems support duties in a mixed Windows and Mac environment that utilizes Active Directory
Migrated company from Office 2013 to Office 365
Deployed new equipment, handled help desk phone calls and handled repairs on computers, printers, copiers and other technology equipment for a company of over 2,000 employees throughout the world
Dell server administration using KVMs, remote desktop running Windows server 2008 and 2013
Managed IT department interns and US based L1 support team members
Utilized WDS to create and deploy desktop images
Facilitated relationship with Dell and Apple for purchases and repairs

Confidential

Technical Support

Responsibilities:

Performed network support and systems support duties in a mixed Windows and Mac environment that utilizes Active Directory
Deployed new equipment, handled help desk phone calls and handled repairs on computers, printers, copiers and other technology equipment
Utilized SCCM 2012 to create and deploy desktop images, remoteassist employees and maintain inventory