Customer Service Representative Resume

SUMMARY

To obtain a position as a QA tester and work with the latest technologies and various techniques to develop best test strategies towards the growth and development of the organization.
Comprehensive knowledge of software quality assurance testing and Web environment
Knowledge of TFS, QTP, and RTC testing tools and SOAPUI
Solid knowledge of quality assurance methodologies and software development life cycle
Extensive knowledge of network technologies, defect management tools, and Microsoft technologies
Exposure to test automation, operating software, and testing tools and standards
Skilled in preparing test case and testing plans
Ability to communicate proficiently with strong problem solving and analytical skills
Strong knowledge of Agile/Scrum development environment
Familiar with web testing and performance testing
SDLC, configurations, testing, XML, Windows, SQL, Microsoft SQL 2008 - 2012, MS Office Suite, Data Entry, Troubleshooting, Technical Support, Database maintenance and management, and HP Quality.
Experienced with Help Desk software

PROFESSIONAL EXPERIENCE

Confidential

Customer Service Representative

Responsibilities:

Developed new personal and business accounts by selling devices, accessories and calling plans.
Consistently achieved and overachieved established sales goals and quotas.
Provided customer support and technical issue resolution via phone, email and other electronic means.
Resolved billing inquires, disputes, payments, change of service requests and general technology.
Identified appropriate upgrade and retention opportunities.
Maintained daily, weekly, and monthly company sales goals.

Confidential

Software Engineer

Responsibilities:

Collaborated with all stakeholders in every project.
Responsible for analyzing and solving test issues by coordinating with project manager and development team
Help manage the logging and resolution of defects
Perform the tasks of participating in developing test plan and test scope
Assigned responsibilities of performing risk analysis and preparing testing estimates
Handle the tasks of writing and maintaining test scripts and test cases
Provide testing status reports as well as perform review of product specifications
Responsible for performing automated and manual testing on Mac and Window platforms
Participated in daily and weekly scrum meetings

ConfidentiaI

mplementation IT Support Analyst

Responsibilities:

Provided accurate, timely, informed, and professional support to internal and external customers as it relates to client’s designs, setup, implementation, and training of the services they’ve selected
Served as a liaison with Implementation and GIS vendors as well as other departments
Researched and resolved internal and external client questions daily
Responsible for troubleshooting internal hardware/software
Provided production software application support