SUMMARY

• Management 10 Years of Management and Supervisor Experience.
• 17 Years of Project Management.
• Operating Systems: Windows XP/7/8.1/10, Windows Server 2003/2008/2012
• Active Directory Domain Structure/ Domain consolidation and mergers
• Group Policy
• Office 2007, 2013, 2016
• Batch, VB, and PowerShell scripting
• SQL Server 2008, 2012
• Citrix XenApp 6.5, 4.3 and 4.0
• Microsoft SCCM 2.0, 2003, 2007, 2012 Infrastructure Support and Design.
• Cisco Scan Safe Web security
• MacAfee, Norton, Sophos, and Endpoint protection
• Microsoft Project Visio
• Pivotal CRM
• Kace K1000 and K2000
• Quest Migration Manager Active Directory
• Oracle Financial and JDE client
• Global Software Packaging and Deployment.
• ITIL, OTC, SOX Compliance and remediation

PROFESSIONAL EXPERIENCE

Confidential

Presales Architect

Responsibilities:

• Supported Channel Partners on Quest Product line. mostly Kace and migration tools.
• Presented Presentations and Demos for Customers and Partners on Kace products.
• Developed working relationships with partners.
• Talked to partner customers at road show events about Quest Product line.
• Helped Partners put together Quotes on Kace Product line.

Confidential - Parma Ohio

Global Desktop Manager

Responsibilities:

• Managed a global team of twenty employees in multiple countries and languages.
• Centralized a managed environment to a single locked down multi language Windows 7 image with a new single active directory domain managed by SCCM.
• Project manager for endpoints on 4 different mergers; handled refresh and domain migrations.
• Designed and implemented group policy strategy for desktops, laptops, and Citrix servers.
• Implemented and supported Xen app 6.5 infrastructure which held the CRM and BI application as well as 15 other mission critical tools.
• Implemented a VDI solution using windows 2008 R2 RDS Servers and WYSE thin clients.
• Redesigned and improved the Cisco Scan Safe Web security software.
• Managed CRM project manager role.
• Implemented a global refresh plan and managed the global desktop team budget.
• Developed and implemented a 5-year strategy for endpoints.
• Project manager on a 100 user building move from the IT perspective.
• Managed VOIP implementation at 4 plants.
• Designed a state of the art conference room solution.
• Defined Standard Endpoint Hardware and implemented a Global portal for ordering standard hardware bundles.
• Managed company’s multi-location printing environment.
• Developed a plan to reduce printer cost across plants which included 6 plus print vendors to a single vendor.
• Utilized SCCM in order to manage Server and Desktop patching.
• Implemented SCCM 2007 and upgrade to 2012.
• Managed SMS/SCCM Infrastructure
• Moved from MacAfee anti-virus to Microsoft End point protection.
• Managed the Infrastructure Teams Metrics and Goals.

Confidential, Cleveland Ohio

Lead Server and Desktop Supervisor

Responsibilities:

• Managed the Design and implementation of New Server strategies.
• Managed the Design and implementation of New Desktop Laptop Strategies.
• Desktop and Server Patch Management.
• Active Directory Management
• Managed SMS/SCCM Infrastructure
• Created Server and Desktop group polices to support Regulatory requirements
• Designed and implemented a new Teller Image for branch offices.
• Managed Hardware Vendor Relationships
• Project Manager on multiple projects.
• OTC SOX Compliance and remediation
• Helped develop and implement developer custom software Design standards.

Senior Desktop Administrator

Confidentia

Responsibilities:

• Supported and upgraded SCCM environment
• Patch management
• Evaluated and implemented USB lockdown tool
• Evaluated and implemented new Anti-Virus software
• Support Group Policy
• OTC SOX Compliance and remediation
• Escalation level for software packagers
• Client design and implementation on new construction lending mortgage system.
• Managed the Company wide image.

Confidential

Senior SMS Infrastructure Administrator

Responsibilities:

• Installing and Configuring SQL, IIS, and SMS 2003 Server Roles on Servers, installing Clients via Active Directory Discovery and logon scripts. And teaching local administrators how to use the SMS 2003 solution.
• Supporting all SMS Sites and Site server roles. Monitoring for errors, backlogs, and fixing any issues.
• Supporting SQL Server on All SMS Servers, Monitoring for Errors and performance.
• Writing Custom SQL Server Queries for Web based inventory Reporting site.
• Supporting IIS, Windows Server Operating Systems, and Hardware issues on all SMS Only Servers.
• Third Level support for all Client and Software Distribution issues.
• Writing Wise and VB Scripts for automating Daily maintenance tasks.
• Documentation for all SMS 2003 Processes as it relates to my position.
• ITIL/ SOX Compliance and remediation

Confidential

SMS/SCCM Administrator

Responsibilities:

• Desktop Support of Software Developers
• Support of Global SCCM Site.
• Patch management
• Software Packaging and Deployment
• Desktop support escalation point.
• Designed a SCCM environment for Diebold.
• Router and switch installations
• Exchange Server Deployments
• New Server hardware installations.
• Escalation point for Support Technicians.
• Pre Sales Support
• Project Based infrastructure related tasks.
• 1-year Lead Desktop support and Image build out new machined deployment for Lincoln Electric.
• Support Banyan Vines network.