Summary of Skills

• Imaging/Rollouts - MDT SCCM PxE Boot CTI LTI and Data Migration XP Vista MS Exchange File conversions.
• IMAC with Many Helpdesk call tracking applications such as Remedy Siebel Heat and tape backup procedures.
• FileNet Administrator- Scanner and Workstation Support Server Maintenance and System Administration.
• Greenbelt Training for Six Sigma Processes and Flow Charts towards obtaining Black Belt Certification.
• Hardware Support Application Support VPN Remote Support Project Planning and Organizing.

Work Experience

Confidential

• SCCM Admin for Imaging Laptops and Desktops from WinXP to Win7 Print Server software upgraded
• MDT and Task Sequence Active Directory and Data Migration. Testing and image creation. Scheduling
• Continue Support for Win7 Users Troubleshooting Hardware and Software Remote Support and VPN

Confidential

• Image new desktops/laptops for new and existing users software configuration and development SCCM and MDT
• Replace hardware and upgrade software on end users machines Helpdesk and service calls Printer support and installs
• Asset management Lan Administration with Active Directory- Switches and routers support

Confidential

• Upgrade New and Used Laptops from Windows XP to Windows 7 using SCCM and MDT Deployment Tool
• Installation of company software packages configuration and support for new Users Data Transfer for Remote Users
• Help-Desk Support for Windows 7 users Hardware and Software Support and configuration.

Confidential

• Configure and Image new Desktops and Laptops with Windows7 and Special Application 750 users
• Data Migration and configurations Helpdesk Support. Active Directory Using SCCM MDT support 2nd and 3rd level support
• Provide Documentation for process and special apps and Hardware. Inventory and Scheduling of Company Assets.

Confidential

• Windows7 and MSOffice 2010 upgrades and rollout Imaging and configuration for new desktops/laptops
• Domain Migration - Data Migration Desktop/Laptop support 2nd and 3rd level support / SCCM for Active Directory
• Installing VOIP phone system VPN and drive mappings. Help desk/ Phone Support using remote tools

Confidential

• IMAC and upgrades for operating system from Windows2000 to Windows XP and migrate data to new machines.
• Coordinated and scheduled with LAN Admin for users upgrade and install of special applications.
• Imaging new machines and Creating and configure ID s for database for Oracle Applications. Such as Datatell and Siebel

Confidential

• Help-Desk - Desktop/Laptop support 2nd and 3rd level support/IMAC configurations Applications LAN Admin
• Use Remedy/HEAT for ticket tracking SLA s Asset Management Active Directory Asset management Citrix Enterprise Farm
• VPN and dialup Novell with ZenWorks Hardware Software and Printer Support.MAC Support. Helpdesk and phone support

Confidential

• Provide 2nd and 3rd level support/IMAC for desktops/laptops configurations Applications LAN Admin tape backups for
• Use Remedy for ticket tracking SLA s Asset Management Pablo and Picasso for Asset management Citrix Enterprise Farm
• Dynamic Imaging and Provisions Imaging Active Directory PKI tokens VPN and dialup Hardware and Printer Support.
• Provide Training for new system applications documentation support special departmental application locally and remotely.

Confidential

• IMAC and upgrades for operating system to Windows XP and migrate data to new machines.
• Coordinated and scheduled with LAN Admin for users upgrade and install of special applications.
• Maintained a recorded of all new machines that were issued and returned for future inventory reference.

Confidential

• Created user accounts on Domain Controllers granting permission and security to establish trust relationships with other domains.
• IMAC-desktop and laptop installations and configurations in a Windows and Novell Zen Works environment.
• Created images for new desktops and laptops for departmental applications and configurations.
• Provided phone support to remote users using Net Support PC Dual 7.1 and Columbus Brain Ware.
• Maintained server support and tape backups daily. Also familiar with Lotus Notes client and databases configurations.

Confidential

• Refreshed programs for IBM ThinkPad and Toshiba s laptop with wireless modems for students and faculty as a project lead.
• Installed and configured hardware Windows XP Windows 2000 on school issued laptops.
• Installed and supported wireless connection to IBM ThinkPad and Toshiba using Ghost to bring down image from the server.

Confidential

• Completed between 10-15 services calls per day consisting of network issues local connectivity and printer support.
• Provided desktop support for over 2 000 end users.
• Upgraded desktops and laptops using Ghost utilities and Active Directory.
• Monitored closely service calls through Remedy and Siebel in order to meet service level agreements.

Confidential

• Provided desktop support and training for new end users on Windows 2000 and Windows XP.
• Configured and installed memory Simms network cards modems and hard drives for the company s LAN.
• Provided hardware and software support including data recovery and daily tape backup.

Confidential

Imaging and Workflow Senior Analyst -

• Maintained server updates and changes. Provided high-level support to customers using FileNet
• Supported scanning stations fax server work queues desktops and the distribution of documents into Siebel and FileNet.
• Worked on developing other features of FileNet such as Web Development and Bar-coding to effectively serve our customers.
• Responsible for day-to-day support of FileNet/Panagon applications products and features to departments that used FileNet.

Confidential

Lead Technician/Manager responsible for managing 6 field technicians for Helpdesk/desktop support for over 300 Honeywell employees. Responsibilities include trouble-shooting of hardware and software problems application support operating system issues with Windows 95 98 and Windows NT/2000. Support customized applications such as FileNet Imaging PeopleSoft 7.5 and DK Helpdesk. Experience in resolving Middleware problems with SQL Sybase open client FileNet and Oracle products. Work closely with LAN/Server group to resolve network issues. Support coverage includes both local users and remote users. Provide and Install all Network updates for remote users and offsite users.

Projects include

• Prepared desktops for Hot Site Disaster Recovery of critical applications using routers and hubs.
• Primary support and installation for offsite HR Call Center vendors and consultants.
• Created process for setting up remote users with Modem Cards and Remote Access Software Citrix Win Frame Client providing environment that allows access to all at work applications.
• Implemented rollout strategy for FileNet Imaging customized workflow program for Human Resource Call Center.