PROFILE:

Skilled, dedicated, and highly versatile IT professional with 18+ years of experience in the IT field. Experienced in a range of environments supporting small business, financial, healthcare and large - scale enterprise multi-platform environments, with demonstrated expertise in the installation, configuration, and administration of windows server, VMware ESXi /vSphere solutions and desktop/laptop/smart devices. Tenacious problem solver with demonstrated capacity to identify root causes delivering cost-efficient technical solutions meeting service level agreements and increasing performance to maximizesystemuptime. Proven ability to master new tools and technologies quickly; recognized as an SME (Subject Matter Expert) and sought out by others for advice and solutions. Possesses the ability to articulate complex technical concepts to users of varying technical understanding, delivering excellent customer service and support. Outstanding interpersonal strength illustrated by multiple service s and being selected to lead or support special projects.

AREAS OF EXPERTISE:

Enterprise Server Infrastructure

Troubleshooting & Issue Resolution

Installation, Configuration, Upgrading & Migration

& Mentoring

System Migration & Enhancement

Ability to Master New Tools Concepts Quickly

Systems Administration & Management

Rapid Ticket Response & Documentation

Break / Fix Hardware & Software Support

Customer \ Vendor Communications & Support

TECHNICAL PROFICIENCIES:

Operating Systems: Windows | MS Server | Ubuntu/Redhat Linux | Mac OS X 10.5+

Virtualization: VMware ESXi/vSphere/vCenter 4.x + /Workstation 8.x+ | MS Hyper-V/Virtual Machine/Virtual PC | Citrix Xen

Hardware: HP/Compaq/Dell/IBM Rack Mount Servers | HP/Compaq ProLiant BL460/680 Blades/Blade system c3000/C7000 Enclosure/Chassis | Cisco UCS B-Series B230 M2 Blade/UCS 5100 Blade Chassis | IBM XIV Storage | HP/Compaq/Dell/IBM/Lenovo Desktops/Laptops | iMac | Tablets | iPhone/Android/Blackberry Smart Phones |HP/Brother/Okidata/Zebra/Monarch/Intermec/Wasp Bar Code/Star Micronics Printers | Mobile Devices

Networking: WAN/LAN | TCP/IP | DHCP | DNS | WINS | VLAN | VOIP | LDAP | VPN | Wi-Fi | IP Phone | Proxy | Cat5e/6 | 100/1000BaseT | Storage Arrays | Cisco Switches/Routers/Fabric Switch | iSCSI | Fibre Channel

Applications: Microsoft Exchange | SQL | System Center 2005/2007/R2 | Project | SharePoint |Visio Pro 2010/2012 | MS Office |Veritas Netbackup Datacenter/Backup Exec | Lotus Notes | Trend/Norton Antivirus Client Server | Symantec Ghost | Symantec Netbackup/Endpoint Protection 10-12(SEP)/Endpoint Encryption (SEE)/Data Loss Protection (SDLP)/Endpoint Antivirus | McAfee ePO(ePolicy Orchestrator) | Qualys | MBSA | Acronis True Imaging

Tools: Active Directory/Group policy | PowerShell Scripting | WSUS | WDS | PC Anywhere | Visionapp Remote Desktop| VNC | TeamViewer | Terminal Services | | Parallels Desktop | Blackberry Desktop Manager | | HP Openview/ Virtual Connect/Insight Control/Onboard Administrator/Integrated Lights-Out | IPKVM | Call Manager | Unity Voice Mail | Dell OpenManager | BMC Remedy ARS | HP Service Manager (HPSM) | HEAT Ticketing

EXPERIENCE:

Consultant

Confidential

Responsibilities:

• Configure setup, maintain, and repair of small business and home network, communication, and A/V systems. As well as custom Servers, PC’s, smartphones & tablets (android & Apple), laptops, and home theaters.
• Antivirus, malware, & intrusion prevention, detection, removal and support.
• Microsoft, Apple, Ubuntu PC operating systems / Android & iPhone/Pad custom support.
• Repair/install/upgrade all hardware & software on all systems/devices.
• Custom systems support and based on customer needs and wants.

Confidential

Networking & IT Consultant | Technician | Administrator

Responsibilities:

• Build deploy and support a wide range of systems from large data centers down to a family PC.
• This includes any and all physical, virtual, and portable devices as well as the majority of the software.
• Advanced support MS Windows |Server | R2 & NT 3 - 4.
• Provided on-site, telephony, and Remote software and hardware support 24/7 on call.
• Perform routine maintenance on all hardware and software to reduce downtime.

Confidential

Systems Engineer

Responsibilities:

• Manage & Support Windows XP/Office 2003 to Windows 7/Office 2013 Migration for 40,000+ Users.
• Setup Virtual Test Environment using VMware ESXi 4.1 (Cisco UCS configured as 1 Cluster, 7 hosts, 8 Vlans, & ~50TB of SAN at projects end).
• Maintain & Test Environment (configure and add resources when needed. Hosts, LUNs, & Vlans).
• Build, Deploy, & Support ~1200 Windows 7 Test Virtual Machines.
• Create Support Infrastructure, communications standards, and a database to track & manage the project.
• Create technical documentation including SOP's, FAQ's, User Guides, test procedures, & Instruction Manuals.
• Support Entire Migration Project (Hardware, Software, & ~5000 "In House" Applications) including individual testers as well as management and senior management.
• Active Directory, DNS, DHCP, DFS, TCP/IP, WINS, PowerShell, VBS scripting.
• Collaborate with the desktop, network, & application teams during project supporting development.
• Provide complete 24/7 support for the migration project consisting of on site, remote assistance, WebEx, email, IM, technical documents, and voice.

Confidential

Global Hosting Center Operations Engineer

Responsibilities:

• Led project to upgrade all domain controllers and Global Catalog Servers from Server 2003 to Server 2008 R2 using “Core” for Primary / Master Domain Controllers
• Support a large enterprise environment 24X365 Data Centre Operations worldwide on site & remotely with 4000+ PHY/VM servers Including all hardware/management software, SAN, switch, routers, appliances 12 domains
• Build & manage HP Servers including Rack Servers, Blades & Chassis
• Deploy & Support Domain Controllers, Exchange, SQL, Application, Management, Backup, Database Servers.
• Advanced Server Operating Systems support for Windows R2 +Core, VMware, SQL, IIS, Exchange, SharePoint, Project, Netbackup, MS System Center 2007 R2 (security patches, OS Updates & Application pushes)
• Create PowerShell scripts to automate processes and maximize efficiency
• Security Penetration testing with MBSA 2.2 and Qualys Scan & management with McAfee ePolicy
• Backup and recovery of all systems using Symantec Netbackup, MS DPM 2007, & Veeam
• Create technical documentation related to system configurations, process, and procedure

Confidential

IT | Technical Consultant

Responsibilities:

• Configure & Manage Windows Vista, XP, 2000 desktop & servers using Windows Server
• Perform daily system backups and maintaining a log of backup status.
• Citrix, MS Exchange, MS Office, & clinical application support and configuration
• Extensive Use of HEAT ticketing system for Failure tracking, trending, and SLA goals
• Support Spectralink mobile telephony devices via hardware, software, and switch

Confidential

IT Support Technician

Responsibilities:

• Support ~500 desktops/laptops, 50+ servers &~1000 Users On-Site & remotely
• Install, Repair, and Sunset 1000 printers for a shipping warehouse
• Setup & manage MS Virtual Machine and Virtual PC / Norton Ghost/Ghostcast Server for Image deployment
• Active Directory supporting security policies/s, group policy & user accounts
• Manage & support to vendor specific programs and applications (RX, WMS, Time Mgmt, etc.)

Confidential

Sr. Technical Support Specialist

Responsibilities:

• Administrator for BMC Remedy Action Request Ticketing system for Track issues, trending, and outages to Meet or exceed SLA’s (Service Level Agreements) as well OLA’s (Operational Level Agreements)
• Provide real-time Tier and customer service assistance to Local & National Call Centers to the internet backbone, Nodes, Routers, Cisco UBR, Cisco CMTS, & Head End
• Top tier technical support and resolution to customers including premiere business, VIPs, & Supervisor Requests
• Support Confidential .com /.net websites identifying bugs and create solutions & documenting procedures.
• Create & support all VOIP Products switch, voicemail, provisioning
• Created several Procedural documents & Train CAE’s & all help desk members

Confidential

PC / Network Technician

Responsibilities:

• Build, Install, and Support PC’s & Servers for clients using Windows 95/98/2000/Me/and XP Operating Systems
• Provided on-site, over the phone, and Remote technical support using Remote Desktop, Ultra VNC, and PCAnywhere.
• Setup Okidata and Muratec fax machines. Advanced troubleshooting and repair of Okidata and Muratec Fax Machines
• Active Directory Experience creating and supporting; users, policies, and groups
• Install and support complete Network systems using cat5e & cat6 as well as telephony systems using cat3 and cat5e.