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Senior Network & Desktop Support Resume

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NY

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SUMMARY:

  • Confidential Hardware/Software Technician Technical Staff
  • ManagementSolid track record of providing highly reliable, timely, and accurate network, hardware, and software support for 16+ years. Maintains complex, mission - critical systems in airport environment delivering consultation and support services to major clients and end users.
  • Technical Hardware (repair, install, and upgrade). TCP/IP network protocols model and LAN/WAN Ethernet connectivity T1, T3(DS3), CAT5, CAT5e, Cat6, multi and single mode fiber cable and transceiver(gbic). IEEE 802.11a, b,n,g

CORE STRENGTHS:

NT Servers - Networks - Network Analysis - Workstation Analysis - Troubleshooting & Repairs - Maintenance & Support Service Level Agreements (SLA) - CompTIA A+ & CompTIA Network+ Professional Cisco CCNA Routing and Switching certification - Wireless Network Technology - Installations & Upgrades - Mentoring & Training Team Management - Technical Reporting - Consultative Services

TECHNICAL SKILLS:

Language Skills: Fluent in Russian, read & write.

Technology, Operating System, & Software Tools: Windows XP, Vista, Windows 7,8, 10, Adobe PDF Reader, MS Office Suite, Word Perfect, Internet Applications, System Maintenance and remote access server/client, Installs and Upgrades, Server 2003, OSPF, DNS / Networking TCP/IP / WAN / VLAN / WLAN / Router / Switches. PC-Based client platforms in NT server environment Windows base. MS Office Suite. Sabre Software, Windows OS on HP Workstation, DNS, FTP, TFTP, HTTPS, ARP, DHCP, DNS, VoIP, IEEE 802.11a, b,n,g, Cisco IOS, Cisco Catalyst Access Switches & Core Switches, Cisco routers 3900, 2900 and protocols OSPF, SSH, VTP, VLAN, VLSM, Subnets.

PROFESSIONAL EXPERIENCE:

Confidential, NY

Senior Network & Desktop SUPPORT

Responsibilities:

  • Configures, installs, monitors and maintains IT users' desktop software, hardware and network supports mobile workforce.
  • Provides consultation to IT users for all aspects of end - user computing and desktop based LAN systems software.
  • Supporting desktop computers in a Windows/TCP IP environment.
  • Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops.
  • Remotely diagnose and resolve requests utilizing remote tools.
  • Install and configure local and network based printers.
  • Recover data from hard disk drives and/or perform data migration.
  • Troubleshoot and collaborate with other departments to assist with infrastructure related issues.
  • Document customer interactions in incident management system

Confidential, NY

Senior Network & Desktop SUPPORT

Responsibilities:

  • Performs in capacity of team leader successfully managing technical staff members, 2 major airline accounts, 1000+ end users delivering training, technical, and repair services in line with company objectives and strict adherence to SLA policy.
  • Oversees and verifies proper installation, upgrades, maintenance, and troubleshooting procedures for Microsoft Windows XP/Vista/7/8, and network components DHCP, VLAN, DNS, LAN, VoIP, NAT/PAT, OSPF
  • Applies technical installation practices and repair procedures on network equipment and hardware to provide constant healthy network performance for Confidential and United Airlines at Confidential and LGA Airports.
  • Delivers technical support to end users by providing training and consultative services, audit and set up of work stations for optimal performance in network environments.
  • Charged with troubleshooting and repair of all workstation hardware and peripheral devices to include PC/Laptops, routers, printers, hard drives, switches, servers.
  • Performs consultative analysis on improvements for existing accounts while plans daily schedule, researches complaints, performs testing, and applies resolutions.
  • Establishes solid customer rapport by addressing complaints, defining solutions, promoting best methods and techniques, and proposing system improvements in accordance to Service Level Agreement (SLA).
  • Completes proper and accurate technical and inventory recordkeeping by following best documentation practices.

Senior Network & Desktop Analyst

Confidential

Responsibilities:

  • Flawless installation of new Cisco routers for Confidential under AT&T project with 100% client satisfaction.
  • Specifically selected to mentor and fully train new hires on how to adapt and work in highly stressful SLA environment.

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