SUMMARY:

The quote above, my own I may add, pretty much sums me up as an individual. Using my strong character, objectivity and dedication to the tasks at hand, I implement expectations. No two situations are the same - subjectivity allows for creativity and customization of solutions, while still staying within a given framework Open and frank communication with clients makes me ideal for situations where “a soft touch” is required in an increasingly technical and impersonal world.

TECHNICAL SKILLS:

Key Words: Flexera AdminStudio 2013/2014/2015 , App-V 4.6/5 SP2/5.1, MS Sequencer10, AutoIT files, BAT files, Citrix, Delphi, Deployment, InstallShield 2013/2014, MSI, MTD 2013, Orca, OSD, Packaging, Patching, Regression Testing, Remediation, SCCM 2007, 2012 R2, ThinApp, VBS files, VBScript, Virtual, Virtualization, VMWare, Wise, Wise Script files, WIM, WSUS.

WORK EXPERIENCE:

Confidential

Windows 10 Technical Specialist

Responsibilities:

• Identification and rationalization of all Confidential ’s software
• Installation and functional testing of desktop software applications
• Coordination of all activities related to verification of application and peripheral readiness including setup and maintenance of the Test Lab
• Application fault remediation working with Confidential and Confidential documenting and summarizing test results, recommendations, and findings effectively prioritizing and managing tasks and deliverables within strict timeframes
• Packaging software and drivers for the Windows 10 environment
• App-V 4.6, 5.1, MSI (InstallShield), VB Script and PowerShell
• App-V 4.6 to 5 conversion and remediation
• Conducting User Acceptance Testing
• RDP, NetMeeting and Windows Desktop Sharing
• Analytical thinker who ensures accuracy in the details - a critical job requirement

Confidential

Application Packager

Responsibilities:

• Remediate existing Windows 7 application packages
• Convert existing Windows 7 applications to App-V 5 where applicable (company mandate).
• Create new, convert and/or migrate (as applicable) XP packages to Windows 7 (AdminStudio, InstallShield and Repackager 2013)
• Set up new, and maintain existing, SCCM applications
• Manage Application Dependencies and Supersedence
• Test application SCCM deployment, removal and upgrades
• Create and maintain Detection methodology
• Create new and/or modify installation scripts (PowerShell, VBS, CMD/BAT)
• Modify applications to meet end user requirements
• Create new and/or update existing documentation

Confidential - Cincinnati

Application Packaging Analyst

Responsibilities:

• Functional differences were the tools/technology used and the desired end result
• Create ThinApp packages as opposed to App-V as a first choice
• Used AdminStudio 2014 for all other MSI related functional tasks
• Software Packager & SCCM Support/Distribution (Contract)
• Package, Test & Deploy applications using Flexera AdminStudio 2013 (MSI)
• Windows 7 x64 and Citrix
• Remediate faulty applications
• Customize and Maintain installations via BAT, VBS & PowerShell scripts
• Patch Deployment using SCCM (Client Systems)
• Configure and Maintain SCCM Applications & Packages
• Create/Maintain Configuration Items and Detection Methodology
• Maintain WIM Image and Image Build Sequence
• Build and Deploy client systems (OSD)
• SCCM Application Distribution & deployment
• Create/Maintain both User & Device Collections
• Create/Maintain/Update User & System Policies
• Configure/Maintain SCCM Reporting & Software Metering
• Create SQL and WQL queries as required
• Create PowerShell queries as required

Confidential

Software Packager

Responsibilities:

• Package, Test & Deploy applications using Flexera AdminStudio 2013 (MSI & App-V)
• Set up applications in SCCM ready for distribution

Confidential

Team Lead / Software Packager

Responsibilities:

• Application Packaging (MSI/FAT, App-V (Flexera AdminStudio 2012), Wise & SCCM
• Windows 7 x86 and Citrix
• Interface with Business Unit Coordinators (BUCR) re application expectations and implementation methods
• Interface with Solution Design team re implementation of UAT corrections, application failures & developed solutions (application regression testing)
• Reporting to, and liaising with Management and report on progress / delays
• Create and Maintain installation scripts (BAT and VBS files)
• Application Remediation and solution implementation
• Documentation maintenance
• VM Environment Management/Maintenance
• Application Discovery; review of every packaging document submitted by BUCR for validity / accuracy
• Ensure deliverable adherence (spot review) to corporate standards
• Maintain packaging workflow aka Client Lifecycle Enterprise Management for team
• Interviewed (12) & hired packagers (5)
• Packaging & packager (6) workload management and problem resolution

Confidential

Technical Project Manager

Responsibilities:

• Resource management
• Technical guidance and documentation
• Packaging best practices and documentation
• Investigate, recommend & implement improved practices Application Remediation)
• Reporting as required
• Coordinating Confidential packaging project deliverables
• Technical troubleshooting
• Onsite packaging
• Flexera InstallShield (MSI)
• Microsoft App-V Sequencer (App-V)
• Peer mentoring
• Quality control

Confidential

Senior Software Packager

Responsibilities:

• Application Manager mentoring
• Onsite packaging (Wise, App-V, Scripting)
• Reporting
• Application Testing and Remediation
• Application Discovery

Confidential

Technical Project Manager

Responsibilities:

• Training in LANDesk, AdminStudio, VMWare ThinApp
• Streamlining processes in line with COC standards
• Packaging duties as required
• Managing 9 member team
• Scheduling resources for Packagers, Pre-Packagers & Imaging members
• Reporting to, and liaising with, the COC re package & image development, resourcing & scheduling
• Coordinating & prioritizing of workload
• Investigating, recommending & implementing improved practices
• Review& evaluate staff performance; mentor as required
• Software Packaging related duties

Confidential

Technical Lead

Responsibilities:

• Application Packaging (Edmonton)
• Integration analysis of new applications, software packaging and functional testing
• Deployment of developed solutions / applications
• Interpret technical problems and make solution recommendations (as technical lead)
• Processes and suggest ideas for process improvement where necessary (as technical lead)
• Use of various tool sets, including, but not limited to WISE Package Studio, Virtual PC/Server, VB Scripting, Orca, AutoIT and Delphi
• Locate sources for information related to solutions for technical problems; sources include other employees, vendors, written documentation and the Internet
• Consistent excellent communications skills and customer service, including listening, understanding and training