OBJECTIVE

• Provide a broad range of experience and knowledge from working in a system and network-diverse environment.
• Protect the confidentiality integrity and availability of all information and information systems.
• Provide upper level management with a Subject Matter Expert level of knowledge in various telecommunications and information technology systems and infrastructures.
• Continue to challenge and broaden my current knowledge base in IT and Telecommunications systems.

SUMMARY OF QUALIFICATIONS

Department of Defense Security Clearance TS/SCI Active

• Commitment to detail and doing the job right the first time excellent communication and presentation skills.
• Demonstrated experience in the coordination of installation operation and maintenance of information technology and telecommunications equipment
• Strong problem solving and decision maker with the ability to develop and implement effective action plans.
• A highly organized take charge professional with military and civilian telecommunication s troubleshooting installation and networking experience.
• Extensive knowledge and proficiency with Windows Vista XP and 7 MS Office 13 and 07 TCP/IP Active Directory DHCP VPN and various other database programs and applications.
• Diagnose and resolve problems in response to customer related incidents.
• Research evaluate and provide feedback on problematic IT customer support trends and patterns.
• Install configure troubleshoot and maintain hardware and software.
• Provide IT customer support related training.

PROFESSIONAL EXPERIENCE

Emergency Communications Manager

Confidential

• Review service contract terms to Statements of Work SOW agreements and Master Service Agreements.
• Evaluate and develop plans to implement and deploy a tactical communications systems for Army and Air Force National Guard responders.
• Work with multiple State EM agencies on defining goals and objectives for interoperability requirements both current and in the future.
• Provide technical support evaluation and knowledge to upper level management.
• Manage all North Carolina National Guard emergency communications interoperability requirements.
• Responsible for the scheduling programming and hardware refresh of mobile satellite phones MSAT very small aperture terminal VSAT ground stations two-way radio/land mobile radio LMR systems to include Icom Bendix King Motorola EF Johnson and Harris.
• Manage and maintain the Regional Emergency Response Network mobile systems.
• Developed migration plans and cost analysis for migrating Motorola Smartzone 4.1 to Project 25.
• Responsible for sourcing of telecommunications products and services including voice network internet and hardware.
• Monitor service providers carriers for new product offerings including pricing schedules recommend process improvements to enhance network performance trends.
• Delegate duties and responsibilities to fellow team members along with providing detailed instructions on daily task and operations.

Tier 1/2 Help Desk Support/Information Technology Specialist

Confidential

• Diagnosed and resolved problems in response to customer reported incidents and provided feedback to customers and senior management on problematic trends and patterns.
• System Admin for Windows Vista 7 based environment whose duties include installing maintaining and troubleshooting Windows Vista 7 based desktops and printer.
• Tracked and update user trouble tickets via a trouble ticketing tool to ensure prompt and professional customer support.
• Deployed new Windows based workstations and printers in support of ongoing IT systems lifecycle management.
• Manage and administer network user accounts and profiles through Active Directory.

MILITARY EXPERIENCE

All-Source Intelligence Analyst 35F

Confidential

Intelligence Surveillance and Reconnaissance ISR Squad Leader Prepared intelligence products that incorporate all sources of information to include human intelligence HUMINT geospatial intelligence GEOINT signal intelligence SIGINT and open source data to support the combat commander and AFRICOM mission. Assisted in determining the significance and reliability of incoming data integrating data with current intelligences to prepare situation maps. Analyzed data to determine enemy capabilities vulnerabilities and probable courses of action. Researched current intelligence reports and assisted with consolidating them into military intelligence.

Signal Systems Support Specialist 25U

Confidential

• Section NCOIC Accounted for over 2 million of military communications equipment weapons and sensitive items. Responsible for the planning and establishing a ground for RF and data communications to support short and long term operations for the Tactical Operation Center. Performed COMSEC Custodian duties ensuring COMSEC equipment was properly handled and stored encrypted SINCGARS MBITRs and AN-PRC 152 transmitters for tactical operations and ensured COMSEC managers had proper knowledge of unit COMSEC policies. Issued the key to users for crypto period as designated by controlling authority halts crypto equipment to render system inoperable manually records keying device and restarts and transmits test message or initiates contact to assure that the other network stations are precisely synchronized. Updated the COMSEC emergency plan ensuring that COMSEC publications were current and all amendments were properly entered. Conducted quarterly and annual inventories of tactical RF and data communications systems to maintain accountability and report any discrepancies to the commander. Responsible for the preparation and the submission of maintenance request equipment tracking logs equipment shortages and purchase request.

• Personal Security Detail Operator/ RF System Maintainer Ensured the security and protection of the battalion command sergeant major CSM and the commanding officer while serving on their personal security detail PSD during Operation Iraq Freedom. Performed the duties of radio transmission operator RTO relaying critical information such as grid coordinates for troops in contact MEDEVAC request and giving status reports of personnel and equipment during the departure operation and return of elements to home station to the tactical operations command. Served as the PSD s communications chief providing operator level training on AN-PRC 152 Harris Multi band transmitters Thales MBITR EF Johnson and SINCGARS FM equipment. Responsible for the daily maintenance troubleshooting and preparation of the sections communications systems. Conducted pre-screening background investigations and enrolled Iraqi nationals seeking employment with the Iraq National Police into a tracking database.

• Assistant COMSEC Custodian Served as the Assistant Communication Security COMSEC Custodian assisted with the security and accountability of all cryptographic materials. Aided in the proper handling of all COMSEC material along with establishing and maintaining accurate accounting records and files. Organized record storage areas to ensure that locations were in compliance with current policies. Advised upper management on all matters pertaining to Crypto security and physical security of COMSEC materials. Assisted in identifying problem areas and change recommendation to policies and operating procedures to meet current and long range plans and objectives.