Desktop Administrator Resume Frisco, TX - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Frisco, TX

Desktop Administrator

Responsibilities:

Re - built OS deployment images and driver packages for Windows 7 SP1, created OS images & task sequences for Windows 8.1, Windows 10, reducing imaging time by 50%
Built and deployed SCCM Secondary site servers, PXE servers, distribution points as needed for remote locations, reducing network stress for software updates and application installs
Created software update groups and deployment rules for first and third party security and critical updates (third party updates managed with Solarwinds Patch Manager SCCM extension)
Packaged and updated new Applications as needed, and deployed to user or computer groups
Created Active Directory query based User and Computer collections for deployment, reducing the need for manually managed collections.
Created group policies and managed existing policies as needed.

Confidential, Denton, TX

IT Specialist

Responsibilities:

First and second tier IT Support for over 1500 users, 1800 computers, printers, peripherals and mobile devices.
Remote assistance via Microsoft Systems Management Server (SMS), Microsoft System Center Configuration Manager (SCCM), Remote Desktop, Apple Remote Desktop, Hyena.
Managed users & computer in Active Directory, supported and maintained group policy

Confidential

Systems Support Engineer

Responsibilities:

Installed, maintained and configured over 200 Solaris and Linux servers. OS installation and patches, hardware, network configuration, racking and cabling, and general maintenance.
Responded to and resolved an average of 16 help tickets from internal customers daily, resulting in a high degree of customer satisfaction. Typical tasks include managing disk space and mount points, adding and configuring users, and resource management.
Configured and troubleshot various network or user configuration issues resolving 98% of issues within 2 hours.