Windows/Exchange Server, VMWare, Incident Management and Response, Eset - Endpoint Security tool, Active directory. SysAid, K2 automation tool. IT Assessment and recommendation, IEEE member
Core Skills: K2 automation tool, VM-ware, Oracle Virtual Box, Cisco Networking, System Analysis, Information Technology assessment/Testing, Fast Typist (75 WPM),Cisco anyconnect,Forticlient and RDP for a secure remote access.
O/S: Windows XP/7/8/Server 2008/2012, Linux, Cisco IOS, and Mac
Applications: MS-SQL, QRadar, Microsoft Office/Access,hyper-V,Oracle Virtual Box, VMWare, Remedy Software, MS Visio,SecureVue and Google Apps.
Confidential, Middleton, MA
- Active Directory Configuration and administration via ADM manager tool.
- K2 automation tool.
- Windows 7 and windows 10 Administration.
- Microsoft 365 administration and support.
- Windows Imagine.
- Remote Technical Support-Using Bomgar and Simple hel
- Saashr Software Employee Login.
- Workforce Ready administration and support
- Kronos Software administration and support.
- Lansweeper and SystemHelp.
Confidential, New York, NY
Repairs and Technical Support
- Installed, configured and carried out troubleshooting desktop & mobile computers, scanners, digital cameras, high - end printers, hubs, switches and routers, Local Area Network (LAN) and WLAN, and network redesign for branches/Campus Locations.
- Installed, configured and administered Windows Server 2003/2008 /2012 , Active Directory, Exchange server 2010/2013, VMware technology, Security, VPN and Microsoft networking (TCP/IP, DHCP and DNS) under various LAN and WAN environments
- Implemented and supervised structured network cabling.
- Supported and maintained antivirus updates and installation, remote configurations, operating systems, internet & web development.
- Identified and resolved problems on high-end switches, routers, and firewalls.
- Configured and administered Cisco LAN/WAN infrastructure including VLAN, TCP/IP, IPv4, VLSM, STP, ACL, HSRP routing protocols EIGRP, OSPF, RIPv2.
- Knowledge in monitoring tools like network packet capture and host intrusion detection tools like Wireshark, McAfee ePO, etc.
- Maintained technical specifications and reviewing all assigned Statement of Work (SOW) prior to service delivery.
- Supported all IT related issues.
- Troubleshoot and repair.
- Support included Microsoft Windows Operating Systems, LANs and WANs.
- Internet and Broadband Technologies.
- Supervised contractors/service providers when carrying out installation or maintenance on IT Resources, Branch links, power backup equipment and when executing or implementing IT projects.
- Supported and maintained IT software installation such as Google Apps, Microsoft 365.