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Desktop Support Resume

Middleton, MA


Windows/Exchange Server, VMWare, Incident Management and Response, Eset - Endpoint Security tool, Active directory. SysAid, K2 automation tool. IT Assessment and recommendation, IEEE member


Core Skills: K2 automation tool, VM-ware, Oracle Virtual Box, Cisco Networking, System Analysis, Information Technology assessment/Testing, Fast Typist (75 WPM),Cisco anyconnect,Forticlient and RDP for a secure remote access.

O/S: Windows XP/7/8/Server 2008/2012, Linux, Cisco IOS, and Mac

Applications: MS-SQL, QRadar, Microsoft Office/Access,hyper-V,Oracle Virtual Box, VMWare, Remedy Software, MS Visio,SecureVue and Google Apps.


Confidential, Middleton, MA

Desktop support


  • Active Directory Configuration and administration via ADM manager tool.
  • K2 automation tool.
  • Windows 7 and windows 10 Administration.
  • Microsoft 365 administration and support.
  • Windows Imagine.
  • Remote Technical Support-Using Bomgar and Simple hel
  • Saashr Software Employee Login.
  • Workforce Ready administration and support
  • Kronos Software administration and support.
  • Lansweeper and SystemHelp.

Confidential, New York, NY

Repairs and Technical Support


  • Installed, configured and carried out troubleshooting desktop & mobile computers, scanners, digital cameras, high - end printers, hubs, switches and routers, Local Area Network (LAN) and WLAN, and network redesign for branches/Campus Locations.
  • Installed, configured and administered Windows Server 2003/2008 /2012 , Active Directory, Exchange server 2010/2013, VMware technology, Security, VPN and Microsoft networking (TCP/IP, DHCP and DNS) under various LAN and WAN environments
  • Implemented and supervised structured network cabling.
  • Supported and maintained antivirus updates and installation, remote configurations, operating systems, internet & web development.
  • Identified and resolved problems on high-end switches, routers, and firewalls.
  • Configured and administered Cisco LAN/WAN infrastructure including VLAN, TCP/IP, IPv4, VLSM, STP, ACL, HSRP routing protocols EIGRP, OSPF, RIPv2.
  • Knowledge in monitoring tools like network packet capture and host intrusion detection tools like Wireshark, McAfee ePO, etc.
  • Maintained technical specifications and reviewing all assigned Statement of Work (SOW) prior to service delivery.


IT Support


  • Supported all IT related issues.
  • Troubleshoot and repair.
  • Support included Microsoft Windows Operating Systems, LANs and WANs.
  • Internet and Broadband Technologies.
  • Supervised contractors/service providers when carrying out installation or maintenance on IT Resources, Branch links, power backup equipment and when executing or implementing IT projects.
  • Supported and maintained IT software installation such as Google Apps, Microsoft 365.

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