SUMMARY:

Windows/Exchange Server, VMWare, Incident Management and Response, Eset - Endpoint Security tool, Active directory. SysAid, K2 automation tool. IT Assessment and recommendation, IEEE member

TECHNICAL SKILLS:

Core Skills: K2 automation tool, VM-ware, Oracle Virtual Box, Cisco Networking, System Analysis, Information Technology assessment/Testing, Fast Typist (75 WPM),Cisco anyconnect,Forticlient and RDP for a secure remote access.

O/S: Windows XP/7/8/Server 2008/2012, Linux, Cisco IOS, and Mac

Applications: MS-SQL, QRadar, Microsoft Office/Access,hyper-V,Oracle Virtual Box, VMWare, Remedy Software, MS Visio,SecureVue and Google Apps.

PROFESSIONAL EXPERIENCE:

Confidential, Middleton, MA

Desktop support

Responsibilities:

• Active Directory Configuration and administration via ADM manager tool.
• K2 automation tool.
• Windows 7 and windows 10 Administration.
• Microsoft 365 administration and support.
• Windows Imagine.
• Remote Technical Support-Using Bomgar and Simple hel
• Saashr Software Employee Login.
• Workforce Ready administration and support
• Kronos Software administration and support.
• Lansweeper and SystemHelp.

Confidential, New York, NY

Repairs and Technical Support

Responsibilities:

• Installed, configured and carried out troubleshooting desktop & mobile computers, scanners, digital cameras, high - end printers, hubs, switches and routers, Local Area Network (LAN) and WLAN, and network redesign for branches/Campus Locations.
• Installed, configured and administered Windows Server 2003/2008 /2012 , Active Directory, Exchange server 2010/2013, VMware technology, Security, VPN and Microsoft networking (TCP/IP, DHCP and DNS) under various LAN and WAN environments
• Implemented and supervised structured network cabling.
• Supported and maintained antivirus updates and installation, remote configurations, operating systems, internet & web development.
• Identified and resolved problems on high-end switches, routers, and firewalls.
• Configured and administered Cisco LAN/WAN infrastructure including VLAN, TCP/IP, IPv4, VLSM, STP, ACL, HSRP routing protocols EIGRP, OSPF, RIPv2.
• Knowledge in monitoring tools like network packet capture and host intrusion detection tools like Wireshark, McAfee ePO, etc.
• Maintained technical specifications and reviewing all assigned Statement of Work (SOW) prior to service delivery.

Confidential

IT Support

Responsibilities:

• Supported all IT related issues.
• Troubleshoot and repair.
• Support included Microsoft Windows Operating Systems, LANs and WANs.
• Internet and Broadband Technologies.
• Supervised contractors/service providers when carrying out installation or maintenance on IT Resources, Branch links, power backup equipment and when executing or implementing IT projects.
• Supported and maintained IT software installation such as Google Apps, Microsoft 365.