Customer Support Representative Resume Millbrae, CA - Hire IT People

SUMMARY:

I am a self - starter equally comfortable either as an individual contributor or as a member of a team. I believe in building relationships, be it with my customers, my co-workers or my management, and enjoy working in a fast paced and constantly changing environment. I am proficient in MS Office tools Outlook, Word, Excel, PowerPoint, Google Docs, and Google Spreadsheets.

EXPERIENCE:

Customer Support Representative

Confidential, Millbrae, CA

Responsibilities:

Manage large amounts of incoming calls, identifying and assess customer’s needs, scheduling appointments and installations, and keep records of customer interactions.

Network Installation Technician

Confidential, San Francisco, CA

Responsibilities:

Digital zone mapping and trouble-shooting for Real-Time Location System, primarily for asset management in healthcare facilities.

Merchant Content Support Specialist

Confidential, San Francisco, CA

Responsibilities:

Customer support on Zendesk, escalation management for internal and external tickets.
Creation and modification of menus on Legacy or Knapsack.

Sales Representative

Confidential, Sebastian, FL

Responsibilities:

Identify and follow up with leads, monitoring lead activity and converting leads into sales.
Maintain monthly appointment calendar for sales and follow-up calls.
Provide branding consultation to customers and work closely with the professional services team to create and implement customized solutions for the client.
Leverage company vendor/distribution channel partnerships to ensure best value, pricing and support for customers while maximizing rate of return.
Work with both the internal sales teams and operational groups to ensure customer transactions are processed accurately and efficiently.
Maintain relationships with outside sales team.
Created Sales Training Manual for new hires and trained new sales representatives.
Intermittent temporary and contract to hire work.

Sales Associate

Confidential, Daytona Beach, FL

Responsibilities:

Selling and demonstrating product.
Competitive sales, and suggestive selling.

Programmer

Confidential, Rockledge, FL

Responsibilities:

Program handheld and mobile radios for Confidential and Confidential projects alongside Confidential using Radio Program Manager and Microsoft Excel.
Record info from radios onto forms and save data for database.
Organize and search through spreadsheets and paperwork for office book keeping and tracking.
Travel and work independently and in group without supervision.

We provide IT Staff Augmentation Services!

Customer Support Representative Resume

Millbrae, CA

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